SilverStorm Solutions advises large successful corporations on their use of technology to keep ahead of their competition. SilverStorm continuously harnesses knowledge to find an edge for clients from around the world; customers working with our team, build and deploy agile and digital strategies at lightspeed.
Each week we research and find our best “Top 5” articles published online which include such topics as Digital Transformation.
Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops
After Knowledge17, ServiceNow has produced a new ServiceNow Store infographic with the latest stats on customers and app installs, incorporated the new Lightspeed Enterprise look and feel, and sliced and diced some shiny new (and mainstay top apps) app icons to match the five ServiceNow solutions (IT, Customer Service, HR, Security, and Business Apps).
Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile, business apps
Event management allows IT operation administrators to combine multiple event sources from monitoring tools such as Icinga and Nagios into a single management console. Event management provides options for configuring and managing events, and for integrating with other ServiceNow features such as incident, change, and task management, and CMDB and services management.
Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile
With Security Incident Response (SIR), track the progress of security incidents from initial analysis to containment, eradication, and recovery.
Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile
There are multiple approaches to separating data and process within ServiceNow. This article discusses how to choose the best option for your business requirements.
Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile
Orchestration automates simple or complex multi-system tasks on remote servers that are normally done manually. An Orchestration process can cross all management disciplines and interact with all types of infrastructure elements, such as applications, databases, and hardware. Orchestration combines the ServiceNow graphical workflow with the MID Server to run Orchestration-specific workflow activities.
Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile
This SNC Access Control plugin (com.snc.snc_access_control) enables customers to control which ServiceNow employees may access their instance, and when. When the plugin is first activated, ServiceNow employees cannot log into the customer's instance. Any currently logged-in ServiceNow employees remain logged in. The customer creates records in the SNC Access Control table that grant access to specific SNC employees or all employees.
Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile
The ServiceNow Discovery application finds computers and other devices connected to an enterprise's network. When Discovery finds a computer or device, it explores the device's configuration, provisioning, and current status and updates the CMDB accordingly. On computer systems, Discovery also identifies the software that is running and any TCP connections between computer systems. Discovery creates all the relationships between computer systems (such as an application on one server that uses a database on another server).
Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile
Security teams today are inundated with alerts and information from a growing number of siloed point solutions. In parallel, attacks via both known and unknown vulnerabilities continuously target critical business services, IT infrastructure, and users. These incidents and vulnerabilities lack business context, making it difficult to know which ones pose the greatest threat to the organization. Furthermore, manual processes and cross-team handoffs hinder the security team’s ability to efficiently respond to attacks or assess and remediate vulnerabilities.
Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile
The ServiceNow Cloud Provisioning application facilitates the provisioning and management of virtual machines (VM) within a company's infrastructure. Cloud provisioning delivers the key benefits of private (VMware) and public (Amazon EC2) virtual machine management in a single application that is fully integrated with ServiceNow.
Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile