SilverStorm Blog

2017, the most important year of Customer Service Management

Posted by David de Matias Batalla on May 5, 2017 2:13:53 PM
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SilverStorm, an IT Consulting firm characterised by its innovative approach, puts at your disposal, the following digital transformation content.

Each week we research and find our best “Top 5” articles published online which include such topics as Digital Transformation.

By providing this information, we aim to help our customers ‘bridge the gap’ between their business strategy and their digital transformation project. These are the five articles focus on Customer Service Management selected for this week:

 1. Ten Customer Service and Customer Experience Trends for 2017

   2. Customer Service of the Future: 3 Most Important Customer Experience Trends

   3. 5 Customer Service Trends to Watch for in 2017

   4. 8 Realistic Csutoer Service Trends for 2017

   5. The future of Customer Service

customer service management silverstorm servicenow.jpg

In addition, we would like to recommend the following news articles relating to SilverStorm and our technology partners (ServiceNow & The Open Group).

   1. Top 10 Trends: The Future of Customer Service

   2. What to expect from ServiceNow Knowledge 17

   3. The Open Group Launches ArchiMate® 3.0 Tool Certification

Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops

SilverStorm Solutions

SilverStorm bridges the gap between the strategy and the transition for business-orientated service management. We listen to what our customers want to achieve; their success is what as a company, and, as an individual, counts.
We deliver next-generation service management as part of the digital transformation that our customers wish to achieve. We innovate by adopting disruptive technologies that focus on the business operation and the IT infrastructure. We solve our customers' challenges to create business services that manage heterogeneous environments across a hybrid platform.
Our DNA does not permit us to settle for anything less than excellence within every group of the company.

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