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SilverStorm Blog

David de Matias Batalla

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Recent Posts

Putting Service First Insights from Today’s Customer Service Leaders

Posted by David de Matias Batalla on Jun 13, 2017 8:21:00 AM

Great customer service has always been a top business priority. Customers expect to get questions answered or issues resolved immediately. However, most customer service organizations struggle to meet these expectations. According to Harris Interactive, customer service agents fail to solve problems half of the time.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

Cloud Computing: Transitioning from Builder to Broker

Posted by David de Matias Batalla on Jun 6, 2017 8:57:00 AM

Bill Gates famously said, “We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next 10. Don’t let yourself be lulled into inaction.” This has clearly been the case with cloudcomputing, which arose in the late 90s but took two decades to reach the tipping point. But reach the tipping point it has, and the dangers and opportunities for IT are profound. Some, lulled into inaction, will miss the opportunity and fall prey to the dangers. But for IT organizations that are paying attention, the cloud-first.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

What is the Role of Marketing Manager in Digital Transformation?

Posted by David de Matias Batalla on Jun 2, 2017 4:04:27 PM

SilverStorm, an IT Consulting firm characterised by its innovative approach, puts at your disposal, the following digital transformation content.

Each week we research and find our best “Top 5” articles published online which include such topics as Digital Transformation.

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Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops

The Total Economic Impact™ Of ServiceNow: Cost savings, reducing legacy system costs

Posted by David de Matias Batalla on Jun 1, 2017 4:28:43 PM

A primary benefit experienced by interviewed customers was a consolidation of multiple systems, licenses, or outsource contracts into one platform license with ServiceNow. Some customers had gone through a series of acquisitions that left them with redundant and siloed ticketing systems.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

Magic Quadrant for IT Service Support Management Tools

Posted by David de Matias Batalla on May 30, 2017 1:47:45 PM

IT service support management tools are vital for infrastructure and operations organizations to manage support and delivery of IT services. This research profiles key vendors of enterprise ITSSM tools to help I&O leaders make better selections.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

Last Trends on Customer Service Management

Posted by David de Matias Batalla on May 26, 2017 3:07:21 PM

SilverStorm, an IT Consulting firm characterised by its innovative approach, puts at your disposal, the following digital transformation content.

Each week we research and find our best “Top 5” articles published online which include such topics as Digital Transformation.

Read More

Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops

Ways to Transform the Business in 2017 (II)

Posted by David de Matias Batalla on May 25, 2017 9:58:00 AM

Emerging technologies and cutting-edge methodologies have enabled today’s IT executives to transform the business in new ways and gain a competitive edge. Leading companies are embracing ‘design thinking’ to develop logical workflows for employees, business partners, and external customers. Meanwhile, a growing number of companies are streamlining business processes to simplify the employee experience and boost productivity. In the fall of 2016, more than 200 IT executives gathered at ServiceNow ExecConnect events across five countries—France, Germany, Netherlands, U.K. and Australia—to share their stories on transformation through service.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

Ways to Transform the Business in 2017 (I)

Posted by David de Matias Batalla on May 23, 2017 4:06:58 PM

Emerging technologies and cutting-edge methodologies have enabled today’s IT executives to transform the business in new ways and gain a competitive edge. Leading companies are embracing ‘design thinking’ to develop logical workflows for employees, business partners, and external customers. Meanwhile, a growing number of companies are streamlining business processes to simplify the employee experience and boost productivity. In the fall of 2016, more than 200 IT executives gathered at ServiceNow ExecConnect events across five countries—France, Germany, Netherlands, U.K. and Australia—to share their stories on transformation through service.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

The security on cloud, an advantage against Software

Posted by David de Matias Batalla on May 19, 2017 1:56:31 PM

SilverStorm, an IT Consulting firm characterised by its innovative approach, puts at your disposal, the following digital transformation content.

Each week we research and find our best “Top 5” articles published online which include such topics as Digital Transformation.

Read More

Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops

The Foundation For IT and Business Transformation

Posted by David de Matias Batalla on May 18, 2017 4:51:21 PM

The Dark Side of Growth In every type of business, growth is good. However, there is what might be considered “good growth” and “bad growth.” Good growth makes an enterprise more agile, responsive, and competitively successful, and tends to spur further growth.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

SilverStorm

SilverStorm bridges the gap between the strategy and the transition for business-orientated service management. We listen to what our customers want to achieve; their success is what as a company, and, as an individual, counts.
 
We deliver next-generation service management as part of the digital transformation that our customers wish to achieve. We innovate by adopting disruptive technologies that focus on the business operation and the IT infrastructure. We solve our customers' challenges to create business services that manage heterogeneous environments across a hybrid platform.
 
Our DNA does not permit us to settle for anything less than excellence within every group of the company.

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