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David de Matias Batalla

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Recent Posts

How can firms automate complex multi-system tasks?

Posted by David de Matias Batalla on Sep 19, 2017 4:57:47 PM

Orchestration automates simple or complex multi-system tasks on remote servers that are normally done manually. An Orchestration process can cross all management disciplines and interact with all types of infrastructure elements, such as applications, databases, and hardware. Orchestration combines the ServiceNow graphical workflow with the MID Server to run Orchestration-specific workflow activities.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

How customers can control the ServiceNow employee´s access to their instances?

Posted by David de Matias Batalla on Sep 15, 2017 9:55:41 AM

This SNC Access Control plugin (com.snc.snc_access_control) enables customers to control which ServiceNow employees may access their instance, and when. When the plugin is first activated, ServiceNow employees cannot log into the customer's instance. Any currently logged-in ServiceNow employees remain logged in. The customer creates records in the SNC Access Control table that grant access to specific SNC employees or all employees.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

ServiceNow Discovery: Creating relationships between computer systems

Posted by David de Matias Batalla on Sep 12, 2017 12:36:50 PM

The ServiceNow Discovery application finds computers and other devices connected to an enterprise's network. When Discovery finds a computer or device, it explores the device's configuration, provisioning, and current status and updates the CMDB accordingly. On computer systems, Discovery also identifies the software that is running and any TCP connections between computer systems. Discovery creates all the relationships between computer systems (such as an application on one server that uses a database on another server).

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

Connecting Security and IT

Posted by David de Matias Batalla on Sep 8, 2017 9:41:39 AM

Security teams today are inundated with alerts and information from a growing number of siloed point solutions. In parallel, attacks via both known and unknown vulnerabilities continuously target critical business services, IT infrastructure, and users. These incidents and vulnerabilities lack business context, making it difficult to know which ones pose the greatest threat to the organization. Furthermore, manual processes and cross-team handoffs hinder the security team’s ability to efficiently respond to attacks or assess and remediate vulnerabilities.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

Cloud Provisioning by IT Operations Manager

Posted by David de Matias Batalla on Sep 5, 2017 1:27:37 PM

The ServiceNow Cloud Provisioning application facilitates the provisioning and management of virtual machines (VM) within a company's infrastructure. Cloud provisioning delivers the key benefits of private (VMware) and public (Amazon EC2) virtual machine management in a single application that is fully integrated with ServiceNow.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

Resolve Real Security Threats Fast

Posted by David de Matias Batalla on Aug 31, 2017 10:38:37 AM

Is your business secure? It’s a straightforward question that can be difficult to answer. Most organizations today use a variety of different security products, often from different vendors, that don’t communicate with each other. These products generate thousands of notifications and alerts—far more than your security team can investigate. As a result, it’s possible for issues to be missed simply because they were hidden amid the noise. 

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

Putting Service First Insights from Today’s Customer Service Leaders

Posted by David de Matias Batalla on Jun 13, 2017 8:21:00 AM

Great customer service has always been a top business priority. Customers expect to get questions answered or issues resolved immediately. However, most customer service organizations struggle to meet these expectations. According to Harris Interactive, customer service agents fail to solve problems half of the time.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

Cloud Computing: Transitioning from Builder to Broker

Posted by David de Matias Batalla on Jun 6, 2017 8:57:00 AM

Bill Gates famously said, “We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next 10. Don’t let yourself be lulled into inaction.” This has clearly been the case with cloudcomputing, which arose in the late 90s but took two decades to reach the tipping point. But reach the tipping point it has, and the dangers and opportunities for IT are profound. Some, lulled into inaction, will miss the opportunity and fall prey to the dangers. But for IT organizations that are paying attention, the cloud-first.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

What is the Role of Marketing Manager in Digital Transformation?

Posted by David de Matias Batalla on Jun 2, 2017 4:04:27 PM

SilverStorm, an IT Consulting firm characterised by its innovative approach, puts at your disposal, the following digital transformation content.

Each week we research and find our best “Top 5” articles published online which include such topics as Digital Transformation.

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Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops

The Total Economic Impact™ Of ServiceNow: Cost savings, reducing legacy system costs

Posted by David de Matias Batalla on Jun 1, 2017 4:28:43 PM

A primary benefit experienced by interviewed customers was a consolidation of multiple systems, licenses, or outsource contracts into one platform license with ServiceNow. Some customers had gone through a series of acquisitions that left them with redundant and siloed ticketing systems.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

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