SilverStorm Blog

David de Matias Batalla

Find me on:

Recent Posts

IT Service Management Trends to Watch in 2018

Posted by David de Matias Batalla on Dec 29, 2017 9:31:00 AM

SilverStorm Solutions advises large successful corporations on their use of technology to keep ahead of their competition.  SilverStorm continuously harnesses knowledge to find an edge for clients from around the world; customers working with our team, build and deploy agile and digital strategies at lightspeed. Each week we research and find our best “Top 3” articles published online which include such topics as Digital Transformation.

Read More

Topics: CIO, HR, Technology, Cloud, CEO, change management, SaaS, Digitaltransformation, ServiceNow, servicemanagement, devops, Nexthink, Zenoss, it service management

How Artificial Intelligence Can Eliminate Bias And Improve HR Operations

Posted by David de Matias Batalla on Dec 20, 2017 12:00:00 AM

The use of artificial intelligence (AI) is growing, and according to many reports, it is expected to double economic growth by 2035 with its integration. From simple AI pieces to more complex problem-solving uses, the technology has multiple benefits that can help make employees more productive, efficient and error-free.

Read More

Topics: CIO, HR, Technology, Cloud, CEO, change management, Digitaltransformation, ServiceNow, servicemanagement, devops, Nexthink, Zenoss, HR Manager, HR management, Onboarding Plan

9 Steps to Success in an Onboarding Process

Posted by David de Matias Batalla on Dec 19, 2017 11:37:06 AM

Onboarding is the action or process of integrating a new employee into an organization and familiarizing with one's products or services. Although many do not consider it, this one of the most important steps of any employee’s career plan. The hidden importance for many professionals is that what happens at this time of reception will have a direct impact on all the time the employee remains in the company through productivity, talent retention and decentralization.

Read More

Topics: CIO, HR, Technology, Cloud, CEO, change management, SaaS, Digitaltransformation, ServiceNow, servicemanagement, devops, Nexthink, Zenoss, Onboarding Plan

How IT Service Management Deliver Value in Digital Firms

Posted by David de Matias Batalla on Dec 19, 2017 11:08:30 AM

According to a last researches of ITSM published by many experts, the primary focus for digital companies’ plans is making business processes more efficient. Their thoughts concern is that they won’t be able to innovate fast enough to meet enterprise goals

Read More

Topics: CIO, HR, Technology, Cloud, CEO, SaaS, Digitaltransformation, ServiceNow, servicemanagement, devops, Nexthink, Zenoss, it service management

ITSM Trends in Digital Transformation in 2018

Posted by David de Matias Batalla on Nov 24, 2017 10:51:49 AM

SilverStorm Solutions advises large successful corporations on their use of technology to keep ahead of their competition.  SilverStorm continuously harnesses knowledge to find an edge for clients from around the world; customers working with our team, build and deploy agile and digital strategies at lightspeed. Each week we research and find our best “Top 3” articles published online which include such topics as Digital Transformation.

Read More

Topics: CIO, HR, Technology, Cloud, CEO, change management, SaaS, Digitaltransformation, ServiceNow, servicemanagement, devops, Nexthink, Zenoss

Some Reasons to Adopt Business Process Automation

Posted by David de Matias Batalla on Nov 22, 2017 12:43:51 PM

According to TecVision, 25% of world’s economy will be digital in the next 3 years. For this reason, the current technological environment is forcing companies to transform their business models.

Read More

Topics: CIO, customerservice, Technology, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, devops, agile, process automatization, Digital Strategies

HR Trends in Digital Transformation

Posted by David de Matias Batalla on Nov 17, 2017 11:22:07 AM

SilverStorm Solutions advises large successful corporations on their use of technology to keep ahead of their competition.  SilverStorm continuously harnesses knowledge to find an edge for clients from around the world; customers working with our team, build and deploy agile and digital strategies at lightspeed. Each week we research and find our best “Top 5” articles published online which include such topics as Digital Transformation.

Read More

Topics: CIO, HR, Technology, Cloud, CEO, change management, SaaS, Digitaltransformation, ServiceNow, servicemanagement, devops, Nexthink, Zenoss

ServiceNow: Incident & Problem

Posted by David de Matias Batalla on Nov 10, 2017 1:46:20 PM

When something goes wrong, the goal of incident management is to restore service to normal as quickly as possible while minimizing impact to the business and maintaining quality.  On the other hand, problem management is all about identifying, documenting, and remediating root causes and known errors. It is practiced both reactively in response to an incident and proactively when looking for risks that could have an adverse impact on the business.

Read More

Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops

Big Data Trends

Posted by David de Matias Batalla on Nov 3, 2017 9:16:08 AM

SilverStorm Solutions advises large successful corporations on their use of technology to keep ahead of their competition.  SilverStorm continuously harnesses knowledge to find an edge for clients from around the world; customers working with our team, build and deploy agile and digital strategies at lightspeed.

Each week we research and find our best “Top 5” articles published online which include such topics as Digital Transformation.

Read More

Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops

ServiceNow Application Development: The process and creation options

Posted by David de Matias Batalla on Nov 2, 2017 3:03:25 PM

The ServiceNow platform allows you to develop custom applications to meet your business needs. You must have the admin role to develop custom applications. The application development process has changed significantly from prior releases.

Read More

Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops

SilverStorm Solutions

SilverStorm bridges the gap between the strategy and the transition for business-orientated service management. We listen to what our customers want to achieve; their success is what as a company, and, as an individual, counts.
 
We deliver next-generation service management as part of the digital transformation that our customers wish to achieve. We innovate by adopting disruptive technologies that focus on the business operation and the IT infrastructure. We solve our customers' challenges to create business services that manage heterogeneous environments across a hybrid platform.
 
Our DNA does not permit us to settle for anything less than excellence within every group of the company.

Subscribe to Email Updates

Recent Posts