SilverStorm Blog

David de Matias Batalla

Find me on:

Recent Posts

The Digital Component in Transforming the Customer Experience

Posted by David de Matias Batalla on Feb 6, 2018 2:09:47 PM

In this article we make visible the focus by McKinsey on what we’ve learned in building this operating model and the four success factors that are key to delivering superior digital experiences, as well as the challenges that companies across industries face in efforts to secure them

Read More

Topics: CIO, HR, Technology, Cloud, CEO, change management, Digitaltransformation, ServiceNow, servicemanagement, devops, HR Manager, HR management, Onboarding Plan

ServiceNow Governance, Risk, and Compliance

Posted by David de Matias Batalla on Jan 25, 2018 5:34:38 PM

Governance, risk, and compliance is a constant concern for enterprises that must keep up with changes in the global regulatory environment and industry standards. As enterprises adopt new business models, establish new partner relationships, and deploy new technologies, they must also quickly assess the impact of these developments on their existing compliance obligations and risk posture.

Read More

Topics: CIO, HR, Technology, Cloud, ITSM, CEO, SaaS, Digitaltransformation, ServiceNow, servicemanagement, devops, Nexthink, Zenoss, Digital Strategies, it service management

Eight Simple Ways Leaders Can Boost Employee Engagement

Posted by David de Matias Batalla on Jan 18, 2018 4:02:36 PM

Digital transformation is one of the most urgently discussed topics in business today. CIO defines it as “the acceleration of business activities, processes, competencies, and models to fully leverage the changes and opportunities of digital technologies and their impact in a strategic and prioritized way.”

Read More

Topics: CIO, HR, Technology, Cloud, CEO, change management, Digitaltransformation, ServiceNow, servicemanagement, devops, HR Manager, HR management, Onboarding Plan

ITSM Drives Successful Digital Transformation in Organizations

Posted by David de Matias Batalla on Jan 16, 2018 12:06:00 PM

Digital transformation is typically an enterprise-wide effort that can span multiple departments and business units. Therefore, it’s critical to have a digital transformation plan developed and communicated from top leadership down through the organization with measurements and controls in place to monitor progress and ensure accountability. After developing a digital transformation plan, organizations must decide who will lead their digital transformation effort and how it will be managed. 

Read More

Topics: CIO, HR, Technology, Cloud, ITSM, CEO, SaaS, Digitaltransformation, ServiceNow, servicemanagement, devops, Nexthink, Zenoss, Digital Strategies, it service management

Transforming the Health of HR Operations

Posted by David de Matias Batalla on Jan 10, 2018 10:52:48 AM

HR management system must ensure that companies are operating as efficiently and effectively as possible. Old solutions that many firms have implemented are involved on continual enterprise growth those features cannot deliver an excellent service to all the organization.

Read More

Topics: CIO, HR, Technology, Cloud, CEO, change management, Digitaltransformation, ServiceNow, servicemanagement, devops, HR Manager, HR management, Onboarding Plan

Why Service Management Is No Longer Just About IT

Posted by David de Matias Batalla on Jan 9, 2018 11:50:39 AM

IT Service Management, or ITSM for short, may have IT in its name – but service management is not just about IT. If we take a few steps back, traditionally users have contacted IT departments for one of three reasons; wanting something fixed, wanting another kind of assistance or wanting something new. This means that the IT team has become adept at putting in place processes to address enquiries with speed, efficiency and accountability. These typical reasons for getting in contact are no different for other business departments.

Read More

Topics: CIO, HR, Technology, Cloud, ITSM, CEO, SaaS, Digitaltransformation, ServiceNow, servicemanagement, devops, Nexthink, Zenoss, Digital Strategies, it service management

IT Service Management Trends to Watch in 2018

Posted by David de Matias Batalla on Dec 29, 2017 9:31:00 AM

SilverStorm Solutions advises large successful corporations on their use of technology to keep ahead of their competition.  SilverStorm continuously harnesses knowledge to find an edge for clients from around the world; customers working with our team, build and deploy agile and digital strategies at lightspeed. Each week we research and find our best “Top 3” articles published online which include such topics as Digital Transformation.

Read More

Topics: CIO, HR, Technology, Cloud, CEO, change management, SaaS, Digitaltransformation, ServiceNow, servicemanagement, devops, Nexthink, Zenoss, it service management

How Artificial Intelligence Can Eliminate Bias And Improve HR Operations

Posted by David de Matias Batalla on Dec 20, 2017 12:00:00 AM

The use of artificial intelligence (AI) is growing, and according to many reports, it is expected to double economic growth by 2035 with its integration. From simple AI pieces to more complex problem-solving uses, the technology has multiple benefits that can help make employees more productive, efficient and error-free.

Read More

Topics: CIO, HR, Technology, Cloud, CEO, change management, Digitaltransformation, ServiceNow, servicemanagement, devops, Nexthink, Zenoss, HR Manager, HR management, Onboarding Plan

9 Steps to Success in an Onboarding Process

Posted by David de Matias Batalla on Dec 19, 2017 11:37:06 AM

Onboarding is the action or process of integrating a new employee into an organization and familiarizing with one's products or services. Although many do not consider it, this one of the most important steps of any employee’s career plan. The hidden importance for many professionals is that what happens at this time of reception will have a direct impact on all the time the employee remains in the company through productivity, talent retention and decentralization.

Read More

Topics: CIO, HR, Technology, Cloud, CEO, change management, SaaS, Digitaltransformation, ServiceNow, servicemanagement, devops, Nexthink, Zenoss, Onboarding Plan

How IT Service Management Deliver Value in Digital Firms

Posted by David de Matias Batalla on Dec 19, 2017 11:08:30 AM

According to a last researches of ITSM published by many experts, the primary focus for digital companies’ plans is making business processes more efficient. Their thoughts concern is that they won’t be able to innovate fast enough to meet enterprise goals

Read More

Topics: CIO, HR, Technology, Cloud, CEO, SaaS, Digitaltransformation, ServiceNow, servicemanagement, devops, Nexthink, Zenoss, it service management

SilverStorm Solutions

SilverStorm bridges the gap between the strategy and the transition for business-orientated service management. We listen to what our customers want to achieve; their success is what as a company, and, as an individual, counts.
 
We deliver next-generation service management as part of the digital transformation that our customers wish to achieve. We innovate by adopting disruptive technologies that focus on the business operation and the IT infrastructure. We solve our customers' challenges to create business services that manage heterogeneous environments across a hybrid platform.
 
Our DNA does not permit us to settle for anything less than excellence within every group of the company.

Subscribe to Email Updates

Recent Posts