SilverStorm Blog

Raúl Poveda

Transformation Consulting - Senior Manager

Recent Posts

ITSM, "To infinity and beyond!” Current situation and trends of the ITSM industry

Posted by Raúl Poveda on Dec 13, 2017 6:37:08 PM

After several years of opinions, predictions, studies, surveys but also; hard work, a clear strategy of improvement, evolution, self-criticism and adaptation, we must recognize that the industry and ITSM solutions have managed to position and consolidate as an element of contribution of value and differentiation in organizations. If we pull only statistics which indicate that the sector will grow from a turnover of $4.4 billion to $8.78 billion in 2021, this is enough to prove the importance of these ITSM solutions.

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Topics: CIO, HR, Technology, Cloud, CEO, change management, SaaS, Digitaltransformation, ServiceNow, servicemanagement, devops, Nexthink, Zenoss

Transformation: Managing based on profits and value creation

Posted by Raúl Poveda on Feb 22, 2017 11:55:54 AM

Analysing scarcity and risks, bringing solutions and govern organizations based on value creation and profits generation

In any organization or business the transformation process is a complex process that involves structural aspects in the organization and imparts changes to the value chain, causing disruptive changes in the orientation and relationship with the environment and customer in financial activities and social relationships.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

The digital revolution and the Knowledge-based Society

Posted by Raúl Poveda on Aug 3, 2016 9:50:11 AM

I've started to analyze the challenges faced by organizations wanting to deliver strategies driving Digital Transformation. Even though I am still digesting that vast amount of content provided by itSMF in a recent seminar on the same topic, it is clear to me that it is vital that we must be capable of designing solutions that align with the latest business models adopted by modern-day companies.

The economic and social context. The digital revolution and the Knowledge - based society

Digital Transformation is already happening. It is not an option; we don’t have the luxury to leave this alone. It is necessary evolution, where it is important to keep the focus on change, people, technology, and processes.
 
Taking a look at the words that make up the trendy phrase, we should focus on the word “Transformation”. The inclusion of the word “Digital” is not the focus.
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Transformation or no transformation, that is the question

Posted by Raúl Poveda on Jul 8, 2016 9:45:54 AM

We cannot wait more, the time to take things seriously has arrived, in our organizations we face economic and social challenges that do not support any longer the famous "Let's wait and see what happens, it is too early now" or the worse "let’s do these small changes and then we'll see", if we raise this to our companies as our business strategy all that we get is that other companies, that begin before and even making mistakes, learn before us, get us advantage and become leaders.

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SilverStorm Solutions

SilverStorm bridges the gap between the strategy and the transition for business-orientated service management. We listen to what our customers want to achieve; their success is what as a company, and, as an individual, counts.
 
We deliver next-generation service management as part of the digital transformation that our customers wish to achieve. We innovate by adopting disruptive technologies that focus on the business operation and the IT infrastructure. We solve our customers' challenges to create business services that manage heterogeneous environments across a hybrid platform.
 
Our DNA does not permit us to settle for anything less than excellence within every group of the company.

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