After several years of opinions, predictions, studies, surveys but also; hard work, a clear strategy of improvement, evolution, self-criticism and adaptation, we must recognize that the industry and ITSM solutions have managed to position and consolidate as an element of contribution of value and differentiation in organizations. If we pull only statistics which indicate that the sector will grow from a turnover of $4.4 billion to $8.78 billion in 2021, this is enough to prove the importance of these ITSM solutions.
Analysing scarcity and risks, bringing solutions and govern organizations based on value creation and profits generation
In any organization or business the transformation process is a complex process that involves structural aspects in the organization and imparts changes to the value chain, causing disruptive changes in the orientation and relationship with the environment and customer in financial activities and social relationships.
I've started to analyze the challenges faced by organizations wanting to deliver strategies driving Digital Transformation. Even though I am still digesting that vast amount of content provided by itSMF in a recent seminar on the same topic, it is clear to me that it is vital that we must be capable of designing solutions that align with the latest business models adopted by modern-day companies.
The economic and social context. The digital revolution and the Knowledge - based society
We cannot wait more, the time to take things seriously has arrived, in our organizations we face economic and social challenges that do not support any longer the famous "Let's wait and see what happens, it is too early now" or the worse "let’s do these small changes and then we'll see", if we raise this to our companies as our business strategy all that we get is that other companies, that begin before and even making mistakes, learn before us, get us advantage and become leaders.