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The Power of an Amazing Onboarding Experience

Posted by ServiceNow on Nov 27, 2018 1:15:30 PM

Onboarding is a critical moment in the employee life cycle. It is the unique opportunity companies have to engage their new hires, excite them and provide assurance and confidence that they have joined a great company. Making the life-changing decision to move to a new employer should not be followed by disappointment at the start of the journey. People need to feel that they have made the right choice from the very beginning, and this creates a strong bond with the company, the new team and a sense of common purpose. Find out more about creating an amazing onboarding experience.

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Topics: HR management, HR Manager, Human Resources, Technology, People, HR, Digitaltransformation

Running IT as a Business using IT4IT and ServiceNow

Posted by ServiceNow on Jun 6, 2018 11:30:54 AM

We've been talking for years about running IT as a business.  Multiple industry standards have taken their shot a guiding customers down this golden path, with varying degrees of success.  The latest, and possibly most promising, is called IT4IT.  This blog is meant as a quick introduction to IT4IT and our suggestions on how to get started.

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Topics: Digitaltransformation, CIO, ServiceNow, servicemanagement, CEO, Technology, Cloud, devops, security, cyber security

Best practices for implementing the Incident Management application

Posted by ServiceNow on May 25, 2018 10:22:46 AM

Behind the scenes here at ServiceNow, the Knowledge Management and Multimedia teams work closely with subject matter experts to disseminate critical information to our customers. We've found that certain topics come up frequently, in the form of best practices that can help you keep your ServiceNow instances running smoothly. 

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Topics: Digitaltransformation, CIO, ServiceNow, servicemanagement, CEO, Technology, Cloud, devops, security, cyber security

ServiceNow® Project Portfolio Management product enhancements and updates in the Kingston release.

Posted by ServiceNow on May 10, 2018 2:53:48 PM

IProject Portfolio Management provides a simplified, team-oriented approach to Project Portfolio Management and IT development by combining several individual applications. After you upgrade the instance, the default value of the Retain start on constraint on tasks after adding relations property is now set to true and cannot be changed back to false.

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Topics: Digitaltransformation, CIO, ServiceNow, servicemanagement, CEO, Technology, Cloud, devops, security, cyber security

ITSM ServiceNow, improving the user experience

Posted by ServiceNow on Apr 26, 2018 3:50:25 PM

Part of my role, in ITSM Product Management, is delivering roadmap sessions to our customers and partners. I really enjoy this part of the job; showcasing some of the latest features that will be coming out in the next few releases (a glimpse of the future). More importantly, I love the feedback I receive and hearing how our customers are implementing their own new features and migrating applications and business services onto the ServiceNow platform. As I start to hear common themes (for example what’s ServiceNow’s position on SIAM and multi-vendor management?), I have a great opportunity to help influence our product roadmap and define priorities for our core product development teams.

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Topics: Digitaltransformation, CIO, ServiceNow, servicemanagement, CEO, Technology, Cloud, devops, security, cyber security

Using ServiceNow for CRM That Isn't CRM

Posted by ServiceNow on Mar 23, 2018 9:31:28 AM

I think we all understand at this point that the ServiceNow platform can do a whole lot more than just "IT".   Many of you are using the platform for Customer Relationship Management and Customer Service Management.  Are you really, though, using those processes as intended?

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Topics: Digitaltransformation, CIO, ServiceNow, servicemanagement, CEO, Technology, Cloud, devops, security, cyber security

Improve performance by displaying "just enough" data

Posted by ServiceNow on Mar 9, 2018 9:58:12 AM

"More is better." There's a statement to spark a debate if ever there was one. Arguably in some situations, this is true. For example "I have more time to do the things I want because ServiceNow helped me streamline my department's work." When it comes to choosing how many rows you want to see in each list in the application, it pays to be a bit more discerning. Just because you "can" display 1,000 rows in a list does not mean that you "should." If your users are complaining of slow form load times or that the system is slow to save records and show them their work list, you may be able to improve performance by displaying "just enough" data.

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Topics: Digitaltransformation, CIO, ServiceNow, servicemanagement, CEO, Technology, Cloud, devops, security, cyber security

You're Doing It Wrong: What to Measure in Customer Service

Posted by ServiceNow on Mar 2, 2018 9:03:47 AM

ServiceNow share Last week how early on in my career I managed a technical support and customer service center and service was considered a cost center and a necessary evil. How times have changed, and how far most companies have come in changing that perception!

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Topics: Digitaltransformation, CIO, ServiceNow, servicemanagement, CEO, Technology, Cloud, devops, security, cyber security

What’s New in Kingston for Performance Analytics?

Posted by ServiceNow on Feb 8, 2018 4:23:59 PM

The Performance Analytics release for Kingston continues to focus on user experience - from end-user to admin - to help customers get started quickly with powerful visualizations and analytics, easier access to external data, out-of-the-box content, and more.

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Topics: Digitaltransformation, CIO, ServiceNow, servicemanagement, CEO, Technology, Cloud, devops, security, cyber security

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SilverStorm bridges the gap between the strategy and the transition for business-orientated service management. We listen to what our customers want to achieve; their success is what as a company, and, as an individual, counts.
 
We deliver next-generation service management as part of the digital transformation that our customers wish to achieve. We innovate by adopting disruptive technologies that focus on the business operation and the IT infrastructure. We solve our customers' challenges to create business services that manage heterogeneous environments across a hybrid platform.
 
Our DNA does not permit us to settle for anything less than excellence within every group of the company.

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