SilverStorm Blog

Customer Service Management, the value proposition that all enterprise needs

Posted by David de Matias Batalla on Jan 27, 2017 11:00:00 AM
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SilverStorm, an IT Consulting firm characterised by its innovative approach, puts at your disposal, the following digital transformation content.

Each week we research and find our best “Top 5” articles published online which include such topics as Digital Transformation, Customer Service & Service Management.

By providing this information, we aim to help our customers ‘bridge the gap’ between their business strategy and their digital transformation project. These are the five articles focus on Customer Service Management (CSM) selected for this week:

   1. Customer Service vs Client Management: Which One Rules?

   2. Is your Customer Relationship Management up to Scratch?

   3. Revive and Transform Lead Management

   4. Why Great Customer Service is not About the Money? 

   5. Customer Relationship Management (CRM) Done Right

customer service management silverstorm servicenow.jpg

In addition, we would like to recommend the following news articles relating to SilverStorm and our technology partners (ServiceNow).

   1. ServiceNow Earning On Tap, Billing Growth Guidance Eyed

   2. ServiceNow looks beyond ITSM to customer service management

   3. ServiceNow Istanbul is here! What you nee to know about the Latest Release

Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops

SilverStorm Solutions

SilverStorm bridges the gap between the strategy and the transition for business-orientated service management. We listen to what our customers want to achieve; their success is what as a company, and, as an individual, counts.
We deliver next-generation service management as part of the digital transformation that our customers wish to achieve. We innovate by adopting disruptive technologies that focus on the business operation and the IT infrastructure. We solve our customers' challenges to create business services that manage heterogeneous environments across a hybrid platform.
Our DNA does not permit us to settle for anything less than excellence within every group of the company.

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