SilverStorm Blog

Deliver and Manage an Effortless Customer Services and Experiences

Posted by David de Matias Batalla on Apr 6, 2017 5:42:40 PM
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With the increasing costs of service delivery and decline of customer satisfaction, managing customers and cases with only CRM is not sufficient.

SilverStorm and ServiceNow can deliver effortless service to increase customer satisfaction while proactively reducing case volumes and costs. Connect departments, workflows, and systems, resolve underlying issues, and automate service across the enterprise.

Effortless

Connect front‑end requests to back‑end systems to complete the work and automate common requests such as password resets with out‑of‑the‑box self‑service.

Connected

Route work from customer service to field service, engineering, operations, finance, or legal and fix—and even prevent—issues by connecting customer service to other departments for quicker resolution.

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Proactive

Identify trends, send pre-emptive customer communications, and align contracts with customer product or service performance. Take advantage of the Internet of Things (IoT) to pinpoint and resolve issues before customers call.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

SilverStorm Solutions

SilverStorm bridges the gap between the strategy and the transition for business-orientated service management. We listen to what our customers want to achieve; their success is what as a company, and, as an individual, counts.
 
We deliver next-generation service management as part of the digital transformation that our customers wish to achieve. We innovate by adopting disruptive technologies that focus on the business operation and the IT infrastructure. We solve our customers' challenges to create business services that manage heterogeneous environments across a hybrid platform.
 
Our DNA does not permit us to settle for anything less than excellence within every group of the company.

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