With the increasing costs of service delivery and decline of customer satisfaction, managing customers and cases with only CRM is not sufficient.
SilverStorm and ServiceNow can deliver effortless service to increase customer satisfaction while proactively reducing case volumes and costs. Connect departments, workflows, and systems, resolve underlying issues, and automate service across the enterprise.
Connect front‑end requests to back‑end systems to complete the work and automate common requests such as password resets with out‑of‑the‑box self‑service.
Route work from customer service to field service, engineering, operations, finance, or legal and fix—and even prevent—issues by connecting customer service to other departments for quicker resolution.
Identify trends, send pre-emptive customer communications, and align contracts with customer product or service performance. Take advantage of the Internet of Things (IoT) to pinpoint and resolve issues before customers call.