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Demystifying Digital Transformation and its Benefits

Posted by David de Matias Batalla on Oct 31, 2017 3:22:24 PM
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For many business users, “digital transformation” is no more than a buzzword. It is difficult for most professionals to determine where and how they are impacted or what tangible results they can get from digitizing their enterprise. To give the term weight beyond its buzzword status, let’s look at it from the customer’s perspective and examine what embarking on a digital transformation journey means in real business terms.

Even to the casual observer, the existence of technology trends such as hyperconnectivity, smart devices, and cloud computing is obvious. In a connected world, organizations have access to a plethora of data and the abundance of computing power allows them to leverage it across the value chain in the form of rich, contextual information.

Digital Transformation, therefore, is simply the route that companies take toward leveraging this abundance of data and connectivity to change the way they compete and create value. It shifts the focus of value extraction from the hard assets and business processes companies control to information from and about those assets and business processes. This allows companies to improve how they currently operate, create new business models and sources of value, and maintain a competitive advantage. Business leaders who don’t seize this opportunity will see their business models and enterprise value erode — and be left behind the competition.

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Digitization is at the frontline of change

It leaves a tremendous impact on the business by disrupting the existing business model and making the organization ready for the continuously changing internal factors, external competitors, industry trends and new technologies. Most advanced marketers are now forging a path with innovative, creative as well as original ideas and adopting digital transformation to reinvent themselves and capture opportunities in the digital era.

As companies grow they become more IT-intensive which increases the complexity of the IT landscape. For enterprises to be ready for the next industrial revolution, they must transform digitally to overcome the complexities and unlock new potentials. It’s time, enterprises rebuild their technology to bring their vision come alive and succeed in the connected future.

Following are the 5 benefits to an agile approach to digital transformation which are the key to innovation as well as surviving in a rapidly changing digital world:

1. Improved efficiency and flexibility

Digital transformation help organizations eliminate the bottlenecks that exist in the current process and harm the efficiency as well as the flexibility to change with the changing demands. When business replaces the legacy processes with automated workflows, they can create new business models to improve the efficiency and thus provide better results to the specific demands of the customers.

2. Streamlining the process

Organizations can now evolve their existing infrastructure and processes with cutting-edge technologies that can seamlessly integrate with their systems and data through digital transformation. They can streamline their entire work process by adopting collaboration, automation, usability and real time processes and thus increase proficiency to make improved decisions.

3. Improved customer satisfaction

Companies can achieve complete customer contentment through their digital transformation efforts. In order to be successful, the companies have to work in unison with a clear vision of the organizational challenges which needs attention. The agile approach to the enterprise encourages continuous stakeholder and customer management, regular communication and feedback sessions which are critical in achieving the mission.

4. Continuoys improvement

With a streamlined process, improved efficiency and flexibility and improved customer satisfaction, firms can continuously improve and expand. The agile development enables the team to always learn, collaborate and work well throughout regular reviews and iterations and expand their own knowledge.

5. Reduces risks

In an IT landscape, the chances of failure are largely reduced. An agile approach to digital transformation eliminates maximum bottlenecks and makes the firm future-ready by automatizing daily updates, communications, workflows, internal as well as external processes and collaborative feedback at the end of each sprint ensure nothing is missed and every issue is answered easily.

With industry-proven expertise and world-class technologies, Digicor is uniquely positioned to deliver tangible progress towards the digital transformation strategy. We offer innovative IT transformation, workforce transformation as well as security transformation which are must-haves in this era of digital business to lead the way and maintain your competitive advantage.

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More Information

Source: SAP & DigiCor

Topics: Digitaltransformation, CIO, SilverStorm, ServiceNow, report, blog, servicemanagement, customerservice, CEO, CSM, Technology, Cloud, SaaS, devops, business apps

SilverStorm Solutions

SilverStorm bridges the gap between the strategy and the transition for business-orientated service management. We listen to what our customers want to achieve; their success is what as a company, and, as an individual, counts.
 
We deliver next-generation service management as part of the digital transformation that our customers wish to achieve. We innovate by adopting disruptive technologies that focus on the business operation and the IT infrastructure. We solve our customers' challenges to create business services that manage heterogeneous environments across a hybrid platform.
 
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