Nexthink was recently included as a sample vendor among only a handful of solutions in five prominent Hype Cycle Reports from Gartner, addressing the markets for IT Performance Analysis; Unified Workspaces; Back-Office Analytic Applications; Digital Design; and Software as a Service. In each of these reports, the consensus was that these are growing markets with the potential to provide high business and productivity benefits to enterprises.
Digital workplace experience and employee satisfaction are carving out a huge focus among these promising and fast-growing markets — but why the sudden attraction? There are many reasons, but probably the four key market forces driving growing demand, include the complexity of cloud-based IT infrastructure, major software migrations, the need for better understanding between IT and end users, and growing security threats.
The Cloud And Sophisticated Users Brings New Level Of Challenges To IT
The reality is, the majority of companies, and their IT departments are struggling to stay in control of complex cloud-based applications and increased diversity of end-point devices. With end users accessing and storing information in the cloud, as well as on premise, and using multiple devices, there is a whole new level of flexibility and freedom for end-users, but visibility challenges for IT. It’s not always easy to see where something goes wrong, nor how to quickly resolve it.
Yet, across all these platforms and applications, end users expect consistent levels of network availability and performance — even when they are spread across the globe in remote locations, branch offices and accessed on the move from public wifi and mobile networks
The Race To Upgrade To Windows 10
As mentioned in an earlier post this year, most organizations will make the move from Windows 7 or 8.1 to Windows 10. Gartner predicts that by the end of 2017, 85% of all enterprises will have at least started to deploy Windows 10 on their devices, with an eye to completing their migrations in 2019.
Such types of transformative upgrades can be extremely complex, involving hundreds or thousands of users, devices and applications. Ask any IT manager and he or she will resoundingly agree that no such major update goes off without a hitch. End-user experience management solutions are giving IT departments the visibility they need to see where problems may be occurring across the IT infrastructure – before they can impact productivity.
The Growing Divide Between IT And End-Users
A recent Forrester Research study revealed a major perception gap between end users and IT practitioners regarding IT performance and satisfaction.
According to the study, only 36% of business users think IT is aligned with the needs of the company business and their individual requirements as workers (to get their job done efficiently), delivers projects on time, reduces frequency of issues and offers updates to improve productivity. Further, only 34% of end users think their satisfaction is a priority for IT. This survey underscores the growing divide between IT and the business, and the need for IT to have greater awareness of how to improve the end-user experience.
WannaCry Provides Taste Of What’s Possible With MalWare
This latest WannaCry attack impacted major organizations, compromising host servers, encrypting files stored on them and demanding a ransom payment in the form of Bitcoin. And WannaCry is only a sign of what’s to come. IT departments everywhere are newly challenged with the need to be more proactive about what is entering the network and from which devices.
Actions can be taken to diffuse each situation that arises, but nothing beats complete end-point visibility at all times to see potential threats before they occur. Read more here.
Industry analysts, IT professionals and investors seem to all be in agreement — all signs are pointing to the need for greater visibility into the end-point, and improving the end-user experience for the sake and security of the organization, the effectiveness of IT, and the productivity of workers.
Analytics, automation and engagement to deliver the best IT services to employees