SilverStorm Blog

Last Trends on Customer Service Management

Posted by David de Matias Batalla on May 26, 2017 3:07:21 PM
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SilverStorm, an IT Consulting firm characterised by its innovative approach, puts at your disposal, the following digital transformation content.

Each week we research and find our best “Top 5” articles published online which include such topics as Digital Transformation.

By providing this information, we aim to help our customers ‘bridge the gap’ between their business strategy and their digital transformation project. These are the five articles focus on Cloud and Security selected for this week:

   1.  Top Trends For Customer Service in 2017: Operations Became Smarter and More Strategic

   2. New Customer Service Trends to Look out for in 2017 and Beyond

   3. Customer Service: Turning Transaction into Relationships

   4. Executives Outline the Road Map for Its Customer Experience Suite

   5. How to avoid a Customer Service Cataastrophe


In addition, we would like to recommend the following news articles relating to SilverStorm and our technology partners (ServiceNow & The Open Group).

   1. Increase Customer Loyalty By Personalizing Service With ServiceNow Communities

   2. Focus on innovation and the rest will follow, says ServiceNow CEO Donahoe

   3. The Open Group Future Airborne Capability Environment (FACE™) Consortium Signs Agreement with the Joint Tactical Networking Center

Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops

SilverStorm Solutions

SilverStorm bridges the gap between the strategy and the transition for business-orientated service management. We listen to what our customers want to achieve; their success is what as a company, and, as an individual, counts.
We deliver next-generation service management as part of the digital transformation that our customers wish to achieve. We innovate by adopting disruptive technologies that focus on the business operation and the IT infrastructure. We solve our customers' challenges to create business services that manage heterogeneous environments across a hybrid platform.
Our DNA does not permit us to settle for anything less than excellence within every group of the company.

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