SilverStorm Blog

ServiceNow Customer Service Management (CSM),improve your efficiency and  customer satisfaction

Posted by David de Matias Batalla on Jan 26, 2017 11:10:38 AM
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SilverStorm, an IT consulting firm, characterised by its innovative approach it puts at your disposal digital transformation content.

Each week we inform you about our technology and ServiceNow products, including such topics as Digital Transformation, Customer Service & Service Management, and ITSM, among others.


When customers have problems, they expect a fast resolution and a simple engagement process. With a preference for multiple engagement methods, from self‑service online to direct engagement with service agents over a choice of phone, email, business chat, etc. To provide the highest levels of service, agents need real‑time metrics and real‑time collaboration mechanisms that just aren’t available through traditional to.

ServiceNow Customer Service Management is different. It gives your customers a portal that delivers an effortless self‑service experience. Our (SilverStorm and ServiceNow) approach connects people, workflow, and processes to engage across departments in case management and resolution. This solution improves efficiency with automation that gives agents visibility into the health of customer systems, and tools for performing root cause analyses to deliver pre-emptive service. The result is customer service that is effortless, connected, and proactive.


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We provide customers with faster and easier ways to engage with customer service while giving agents greater efficiency and speed. We deliver customer service as a "team sport" and connect systems and workflow to enable diagnosis and resolution of underlying causes of customer issues across the organization, resulting in lower support costs, increased customer satisfaction, and strategic focus on new business, transformation, or revenue.

If you want to check a demo, click on:

Source: ServiceNow


Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops

SilverStorm Solutions

SilverStorm bridges the gap between the strategy and the transition for business-orientated service management. We listen to what our customers want to achieve; their success is what as a company, and, as an individual, counts.
We deliver next-generation service management as part of the digital transformation that our customers wish to achieve. We innovate by adopting disruptive technologies that focus on the business operation and the IT infrastructure. We solve our customers' challenges to create business services that manage heterogeneous environments across a hybrid platform.
Our DNA does not permit us to settle for anything less than excellence within every group of the company.

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