Web_recurso4.jpg

SilverStorm Blog

DevOps Engineer, are they necessary to implement Digital Transformation in Firms?

Posted by David de Matias Batalla on Apr 18, 2017 4:29:24 PM

Discussion of what distinguishes DevOps engineers is all over blogs, articles and government forums. There are a number critical points, an example, pushing coders — not just code — over the wall into operations.

Read More

Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

Deliver and Manage an Effortless Customer Services and Experiences

Posted by David de Matias Batalla on Apr 6, 2017 5:42:40 PM

With the increasing costs of service delivery and decline of customer satisfaction, managing customers and cases with only CRM is not sufficient.

Read More

Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

DevOps - Development & Operations in 21st Century Organisations

Posted by David de Matias Batalla on Apr 4, 2017 12:41:56 PM

Development and Operations (DevOps) are a combination of cultural philosophy, practices and tools that increase an organisations capacity to procure applications and services quickly

Read More

Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

The Role of Chief Digital Officer in Digital Transformation

Posted by David de Matias Batalla on Mar 28, 2017 11:56:58 AM

According to a Deloitte Report, “the rising number of millennials and digital natives will have its innate benefits as well as challenges. To thrive in this constantly evolving digital world, it’s crucial to attract and retain that top digital talent – but it can be a struggle to adapt an old-school office environment to fit the needs of these digital superstars, whose ideal work environment may differ somewhat from a ‘traditional’ workplace. Navigating these waters can be tricky but it is essential to surviving in the new digital economy”

Read More

Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

How CIOs can Develop IT Services to get ‘Digital Ready’

Posted by David de Matias Batalla on Mar 21, 2017 1:32:59 PM

Digital technologies (social media, mobile, analytics, and cloud) have made it possible for innovative companies to transform the way business is done. To maintain a relevant and competitive position in the market, in this day and age, companies need to become more responsive in the areas where their business users need to be able to make smarter decisions, acting upon them immediately, while also making their ‘back-office’ processes more agile

Read More

Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

The CIO Imperative: Driving Enterprise Velocity

Posted by David de Matias Batalla on Mar 16, 2017 11:25:00 AM

Despite the well-known adage “slow and steady win the race”, this is not the case in business. It is important to save time and increase agility by eliminating outdated processes and automating repetitive and manual tasks.

Read More

Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

The Importance of ‘IT Governance’ Within Transformation Digital

Posted by David de Matias Batalla on Mar 14, 2017 12:01:28 PM

Digital transformation challenges organisations, highlighting the strong relationship of business cycles integrated with technology evolution.

Read More

Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

IT4IT™ - Managing the Business of IT

Posted by David de Matias Batalla on Mar 6, 2017 1:54:49 PM

The IT4IT Reference Architecture prescribes holistic management of the business of IT with continuous insight and control, enabling Boundaryless Information Flow™ across the entire IT Value ChainThe Open Group

Read More

Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

Performance Analytics and Reporting with ServiceNow

Posted by David de Matias Batalla on Mar 2, 2017 11:30:00 AM

The daily requirements of an organisational leader involve managing daily operations, meeting Service Level Agreements (SLA’s), and analysing data to identify areas of improvement. In addition to the daily tasks, organisational leaders are also faced with the constant and evolving challenge of delivering a high quality service to its users while minimising the costs.

Read More

Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

The Role of Data Integration in Digital Transformation

Posted by David de Matias Batalla on Feb 28, 2017 12:50:48 PM

Those of us that have been involved in Information Technology (IT) knows that it is surrounded by buzzwords. The latest buzzword, ‘IT transformation’, has become a popular piece of the digital transformation process, but what it means depends on whom you ask. Query 10 CIO’s or IT executives about the basic definition of transformation, and you're likely to get 10 different answers.

Read More

Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

SilverStorm

SilverStorm bridges the gap between the strategy and the transition for business-orientated service management. We listen to what our customers want to achieve; their success is what as a company, and, as an individual, counts.
 
We deliver next-generation service management as part of the digital transformation that our customers wish to achieve. We innovate by adopting disruptive technologies that focus on the business operation and the IT infrastructure. We solve our customers' challenges to create business services that manage heterogeneous environments across a hybrid platform.
 
Our DNA does not permit us to settle for anything less than excellence within every group of the company.

Subscribe to Email Updates