SilverStorm Blog

Cyber security is becoming a strategic goal

Posted by David de Matias Batalla on Feb 21, 2018 12:42:08 PM

Companies suffer the greatest damage as a result of cyber security incidents relating to their partners, according to research. This is the finding of a study examining whether cyber security is a cost centre or a strategic investment by Kaspersky Lab and B2B International.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, devops, security, cyber security

7 Steps to Deliver an Excellent Customer Service

Posted by David de Matias Batalla on Feb 20, 2018 2:01:27 PM

Customer expectations are on the rise, but in parallel, there is a growing range of tools making customer service simple and more effective. Today, good firms have to keep track of (or even anticipate) changes in customer service standards and also choose the right solutions to meet the ever-increasing customer demands. 

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Topics: CIO, HR, Technology, Cloud, CEO, change management, Digitaltransformation, ServiceNow, servicemanagement, devops, HR Manager, HR management, Onboarding Plan

5 Trends in Cybersecurity for 2018

Posted by David de Matias Batalla on Feb 14, 2018 2:41:27 PM

Cybersecurity remains a hot topic in 2018. In 2017 it managed to dominate global news for days during the ransomware “WannaCry” outbreak. Although on one hand cybersecurity systems constantly improve and become able to face cyberthreats, cyberattacks are evolving at the same speed and beat more complex cybersecurity systems every day. Being prepared means staying on top of the latest trends in cybersecurity. In this blog we’ve identified five cybersecurity trends to watch in 2018!

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, devops, security, cyber security

The New Customer Services Management Concept

Posted by Raúl Poveda on Feb 13, 2018 9:59:28 AM

Is there still any doubt that customer retention is one of the main challenges of any company today?

Has anyone set out to achieve this challenge without a ‘customer-centric’ model and achieving the best possible customer experience based on greater; closeness, ease, effectiveness and even better emotions?

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Topics: CIO, HR, Technology, Cloud, CEO, change management, Digitaltransformation, ServiceNow, servicemanagement, devops, HR Manager, HR management, Onboarding Plan

What’s New in Kingston for Performance Analytics?

Posted by ServiceNow on Feb 8, 2018 4:23:59 PM

The Performance Analytics release for Kingston continues to focus on user experience - from end-user to admin - to help customers get started quickly with powerful visualizations and analytics, easier access to external data, out-of-the-box content, and more.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, devops, security, cyber security

What is cyber security?

Posted by David de Matias Batalla on Feb 7, 2018 9:54:00 AM

Cyber security is the practice of ensuring the integrity, confidentiality and availability (ICA) of information. It represents the ability to defend against and recover from accidents like hard drive failures or power outages, and from attacks by adversaries.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, devops, security, cyber security

The Digital Component in Transforming the Customer Experience

Posted by David de Matias Batalla on Feb 6, 2018 2:09:47 PM

In this article we make visible the focus by McKinsey on what we’ve learned in building this operating model and the four success factors that are key to delivering superior digital experiences, as well as the challenges that companies across industries face in efforts to secure them

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Topics: CIO, HR, Technology, Cloud, CEO, change management, Digitaltransformation, ServiceNow, servicemanagement, devops, HR Manager, HR management, Onboarding Plan

ServiceNow Governance, Risk, and Compliance

Posted by David de Matias Batalla on Jan 25, 2018 5:34:38 PM

Governance, risk, and compliance is a constant concern for enterprises that must keep up with changes in the global regulatory environment and industry standards. As enterprises adopt new business models, establish new partner relationships, and deploy new technologies, they must also quickly assess the impact of these developments on their existing compliance obligations and risk posture.

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Topics: CIO, HR, Technology, Cloud, ITSM, CEO, SaaS, Digitaltransformation, ServiceNow, servicemanagement, devops, Nexthink, Zenoss, Digital Strategies, it service management

Eight Simple Ways Leaders Can Boost Employee Engagement

Posted by David de Matias Batalla on Jan 18, 2018 4:02:36 PM

Digital transformation is one of the most urgently discussed topics in business today. CIO defines it as “the acceleration of business activities, processes, competencies, and models to fully leverage the changes and opportunities of digital technologies and their impact in a strategic and prioritized way.”

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Topics: CIO, HR, Technology, Cloud, CEO, change management, Digitaltransformation, ServiceNow, servicemanagement, devops, HR Manager, HR management, Onboarding Plan

ITSM Drives Successful Digital Transformation in Organizations

Posted by David de Matias Batalla on Jan 16, 2018 12:06:00 PM

Digital transformation is typically an enterprise-wide effort that can span multiple departments and business units. Therefore, it’s critical to have a digital transformation plan developed and communicated from top leadership down through the organization with measurements and controls in place to monitor progress and ensure accountability. After developing a digital transformation plan, organizations must decide who will lead their digital transformation effort and how it will be managed. 

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Topics: CIO, HR, Technology, Cloud, ITSM, CEO, SaaS, Digitaltransformation, ServiceNow, servicemanagement, devops, Nexthink, Zenoss, Digital Strategies, it service management

SilverStorm Solutions

SilverStorm bridges the gap between the strategy and the transition for business-orientated service management. We listen to what our customers want to achieve; their success is what as a company, and, as an individual, counts.
 
We deliver next-generation service management as part of the digital transformation that our customers wish to achieve. We innovate by adopting disruptive technologies that focus on the business operation and the IT infrastructure. We solve our customers' challenges to create business services that manage heterogeneous environments across a hybrid platform.
 
Our DNA does not permit us to settle for anything less than excellence within every group of the company.

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