SilverStorm Blog

ITSM ServiceNow, improving the user experience

Posted by ServiceNow on Apr 26, 2018 3:50:25 PM

Part of my role, in ITSM Product Management, is delivering roadmap sessions to our customers and partners. I really enjoy this part of the job; showcasing some of the latest features that will be coming out in the next few releases (a glimpse of the future). More importantly, I love the feedback I receive and hearing how our customers are implementing their own new features and migrating applications and business services onto the ServiceNow platform. As I start to hear common themes (for example what’s ServiceNow’s position on SIAM and multi-vendor management?), I have a great opportunity to help influence our product roadmap and define priorities for our core product development teams.

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Topics: Digitaltransformation, CIO, ServiceNow, servicemanagement, CEO, Technology, Cloud, devops, security, cyber security

Back On Track: IT Operations And The Analytics Advantage

Posted by Nexthink on Apr 19, 2018 10:29:45 AM

IT operations has gone off the rails. It’s not the fault of hard-working technology professionals — in fact, it’s just the opposite — but as noted by Tech Republic, a recent study found that 62% of employees reported “broken IT processes” within their organization, and just 24% said they received “very prompt service” from in-house support.

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Topics: Digitaltransformation, CIO, ServiceNow, servicemanagement, CEO, Technology, Cloud, cyber security, Nexthink, HR Manager

What every IT Director needs to know about GDPR

Posted by Nexthink on Apr 5, 2018 3:39:00 PM

There’s been tons of buzz around it for a while, but soon it will be here. The General Data Protection Regulation (GDPR) will take effect May 25, 2018, and will impact every company in any industry around the world that processes the personal data of European Union (EU) residents.

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Topics: Digitaltransformation, CIO, ServiceNow, servicemanagement, CEO, Technology, Cloud, cyber security, Nexthink, HR Manager

Using ServiceNow for CRM That Isn't CRM

Posted by ServiceNow on Mar 23, 2018 9:31:28 AM

I think we all understand at this point that the ServiceNow platform can do a whole lot more than just "IT".   Many of you are using the platform for Customer Relationship Management and Customer Service Management.  Are you really, though, using those processes as intended?

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Topics: Digitaltransformation, CIO, ServiceNow, servicemanagement, CEO, Technology, Cloud, devops, security, cyber security

Five New Gartner Hype Cycle Reports Confirm Increasing Focus on End-User Experience Management

Posted by Nexthink on Mar 15, 2018 1:49:14 PM

Nexthink was recently included as a sample vendor among only a handful of solutions in five prominent Hype Cycle Reports from Gartner, addressing the markets for IT Performance Analysis; Unified Workspaces; Back-Office Analytic Applications; Digital Design; and Software as a Service. In each of these reports, the consensus was that these are growing markets with the potential to provide high business and productivity benefits to enterprises.

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Topics: Digitaltransformation, CIO, ServiceNow, servicemanagement, CEO, Technology, Cloud, cyber security, Nexthink, HR Manager

Who should be responsible for cybersecurity?

Posted by David de Matias Batalla on Mar 14, 2018 9:00:00 AM

The news today is flush with salacious stories of cyber-security breaches, data held hostage in brazen ransomware attacks, and compromised records and consumer information. So too has the fallout become increasingly familiar: broken trust, ruined brands, class-action lawsuits, and prolonged periods of finger pointing.

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Topics: Digitaltransformation, CIO, ServiceNow, servicemanagement, CEO, Technology, Cloud, devops, security, cyber security, CISO

Breathing New Life into the Customer Lifecycle

Posted by David de Matias Batalla on Mar 13, 2018 9:03:00 AM

A lifecycle is a marketing framework illustrating the series of changes that occurs as you move a customer through the marketing and sales funnel. The lifecycle used to be fairly to the point, with a focus on need generation, consideration, engagement, evaluation, purchase, delivery and usage. But because of social media and customer behavior things have changed and there's a need to re-evaluate the customer lifecycle. Additionally the stages of the lifecycle are not as linear as they once were, now they are more fluid. The customer could jump stages in your lifecycle in a non-linear fashion. The customer is empowered and as a result the customer lifecycle looks much different.

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Topics: Digitaltransformation, CIO, ServiceNow, servicemanagement, CEO, Technology, Cloud, devops, change management, Onboarding Plan, customerservice, Customer Experience

Improve performance by displaying "just enough" data

Posted by ServiceNow on Mar 9, 2018 9:58:12 AM

"More is better." There's a statement to spark a debate if ever there was one. Arguably in some situations, this is true. For example "I have more time to do the things I want because ServiceNow helped me streamline my department's work." When it comes to choosing how many rows you want to see in each list in the application, it pays to be a bit more discerning. Just because you "can" display 1,000 rows in a list does not mean that you "should." If your users are complaining of slow form load times or that the system is slow to save records and show them their work list, you may be able to improve performance by displaying "just enough" data.

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Topics: Digitaltransformation, CIO, ServiceNow, servicemanagement, CEO, Technology, Cloud, devops, security, cyber security

The Role of the CISO in Preventing Data Breaches

Posted by David de Matias Batalla on Mar 8, 2018 12:24:25 PM

In these times of unabated data breaches, the typical Chief Information Security Officer (CISO) must feel like a moving target in a shooting gallery. It’s not a matter of whether an attack and possible breach will occur, it’s a matter of when. Being a CISO is a fascinating and important job. Often, though, it’s a thankless one.

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Topics: Digitaltransformation, CIO, ServiceNow, servicemanagement, CEO, Technology, Cloud, devops, security, cyber security, CISO

ITOM & ITIM in Industry 4.0 The digital transformation in ITOM

Posted by Raúl Poveda on Mar 7, 2018 4:41:10 PM

The evolution of the way of doing business in Industry 4.0 is putting the IT operations teams in an extreme situation. The devices to monitor and control every day are greater, they mix; technologies, protocols and hybrid environments (cloud & on premise) including IoT and huge amounts of very heterogeneous information to be treated. All of this while maintaining a high degree of adaptability and agility, but also ensuring the correct stability and high levels of performance without misleading the correct control of costs. The demand of the business is diverse complex and the participation of IT in it is vital to not lose growth or quota in a more demanding market every day.

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Topics: Digitaltransformation, CIO, ServiceNow, servicemanagement, CEO, Technology, Cloud, SaaS, devops, Nexthink, Zenoss, it service management, ITSM, Digital Strategies

SilverStorm Solutions

SilverStorm bridges the gap between the strategy and the transition for business-orientated service management. We listen to what our customers want to achieve; their success is what as a company, and, as an individual, counts.
 
We deliver next-generation service management as part of the digital transformation that our customers wish to achieve. We innovate by adopting disruptive technologies that focus on the business operation and the IT infrastructure. We solve our customers' challenges to create business services that manage heterogeneous environments across a hybrid platform.
 
Our DNA does not permit us to settle for anything less than excellence within every group of the company.

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