SilverStorm Blog

ITSM ServiceNow, improving the user experience

Posted by ServiceNow on Apr 26, 2018 3:50:25 PM

Part of my role, in ITSM Product Management, is delivering roadmap sessions to our customers and partners. I really enjoy this part of the job; showcasing some of the latest features that will be coming out in the next few releases (a glimpse of the future). More importantly, I love the feedback I receive and hearing how our customers are implementing their own new features and migrating applications and business services onto the ServiceNow platform. As I start to hear common themes (for example what’s ServiceNow’s position on SIAM and multi-vendor management?), I have a great opportunity to help influence our product roadmap and define priorities for our core product development teams.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, devops, security, cyber security

Back On Track: IT Operations And The Analytics Advantage

Posted by Nexthink on Apr 19, 2018 10:29:45 AM

IT operations has gone off the rails. It’s not the fault of hard-working technology professionals — in fact, it’s just the opposite — but as noted by Tech Republic, a recent study found that 62% of employees reported “broken IT processes” within their organization, and just 24% said they received “very prompt service” from in-house support.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, Nexthink, HR Manager, cyber security

What every IT Director needs to know about GDPR

Posted by Nexthink on Apr 5, 2018 3:39:00 PM

There’s been tons of buzz around it for a while, but soon it will be here. The General Data Protection Regulation (GDPR) will take effect May 25, 2018, and will impact every company in any industry around the world that processes the personal data of European Union (EU) residents.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, Nexthink, HR Manager, cyber security

Using ServiceNow for CRM That Isn't CRM

Posted by ServiceNow on Mar 23, 2018 9:31:28 AM

I think we all understand at this point that the ServiceNow platform can do a whole lot more than just "IT".   Many of you are using the platform for Customer Relationship Management and Customer Service Management.  Are you really, though, using those processes as intended?

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, devops, security, cyber security

Five New Gartner Hype Cycle Reports Confirm Increasing Focus on End-User Experience Management

Posted by Nexthink on Mar 15, 2018 1:49:14 PM

Nexthink was recently included as a sample vendor among only a handful of solutions in five prominent Hype Cycle Reports from Gartner, addressing the markets for IT Performance Analysis; Unified Workspaces; Back-Office Analytic Applications; Digital Design; and Software as a Service. In each of these reports, the consensus was that these are growing markets with the potential to provide high business and productivity benefits to enterprises.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, Nexthink, HR Manager, cyber security

Who should be responsible for cybersecurity?

Posted by David de Matias Batalla on Mar 14, 2018 9:00:00 AM

The news today is flush with salacious stories of cyber-security breaches, data held hostage in brazen ransomware attacks, and compromised records and consumer information. So too has the fallout become increasingly familiar: broken trust, ruined brands, class-action lawsuits, and prolonged periods of finger pointing.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, devops, security, cyber security, CISO

Improve performance by displaying "just enough" data

Posted by ServiceNow on Mar 9, 2018 9:58:12 AM

"More is better." There's a statement to spark a debate if ever there was one. Arguably in some situations, this is true. For example "I have more time to do the things I want because ServiceNow helped me streamline my department's work." When it comes to choosing how many rows you want to see in each list in the application, it pays to be a bit more discerning. Just because you "can" display 1,000 rows in a list does not mean that you "should." If your users are complaining of slow form load times or that the system is slow to save records and show them their work list, you may be able to improve performance by displaying "just enough" data.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, devops, security, cyber security

The Role of the CISO in Preventing Data Breaches

Posted by David de Matias Batalla on Mar 8, 2018 12:24:25 PM

In these times of unabated data breaches, the typical Chief Information Security Officer (CISO) must feel like a moving target in a shooting gallery. It’s not a matter of whether an attack and possible breach will occur, it’s a matter of when. Being a CISO is a fascinating and important job. Often, though, it’s a thankless one.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, devops, security, cyber security, CISO

You're Doing It Wrong: What to Measure in Customer Service

Posted by ServiceNow on Mar 2, 2018 9:03:47 AM

ServiceNow share Last week how early on in my career I managed a technical support and customer service center and service was considered a cost center and a necessary evil. How times have changed, and how far most companies have come in changing that perception!

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, devops, security, cyber security

The Costly Impact of Data Privacy Failure

Posted by David de Matias Batalla on Feb 28, 2018 3:50:14 PM

The aim of Data Privacy Day is to help people around the world understand how their personal information is being collected and used – in addition to understanding how they can keep their data safe from cybercrime. Data Privacy Day commemorates the 1981 signing of Convention 108, the first legally binding international treaty related to data protection and privacy; it was first initiated in Europe in 2007 and was adopted in the US and Canada in 2008.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, devops, security, cyber security

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SilverStorm bridges the gap between the strategy and the transition for business-orientated service management. We listen to what our customers want to achieve; their success is what as a company, and, as an individual, counts.
 
We deliver next-generation service management as part of the digital transformation that our customers wish to achieve. We innovate by adopting disruptive technologies that focus on the business operation and the IT infrastructure. We solve our customers' challenges to create business services that manage heterogeneous environments across a hybrid platform.
 
Our DNA does not permit us to settle for anything less than excellence within every group of the company.

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