SilverStorm Blog

ITSM Drives Successful Digital Transformation in Organizations

Posted by David de Matias Batalla on Jan 16, 2018 12:06:00 PM

Digital transformation is typically an enterprise-wide effort that can span multiple departments and business units. Therefore, it’s critical to have a digital transformation plan developed and communicated from top leadership down through the organization with measurements and controls in place to monitor progress and ensure accountability. After developing a digital transformation plan, organizations must decide who will lead their digital transformation effort and how it will be managed. 

Read More

Topics: CIO, HR, Technology, Cloud, ITSM, CEO, SaaS, Digitaltransformation, ServiceNow, servicemanagement, devops, Nexthink, Zenoss, Digital Strategies, it service management

Why Service Management Is No Longer Just About IT

Posted by David de Matias Batalla on Jan 9, 2018 11:50:39 AM

IT Service Management, or ITSM for short, may have IT in its name – but service management is not just about IT. If we take a few steps back, traditionally users have contacted IT departments for one of three reasons; wanting something fixed, wanting another kind of assistance or wanting something new. This means that the IT team has become adept at putting in place processes to address enquiries with speed, efficiency and accountability. These typical reasons for getting in contact are no different for other business departments.

Read More

Topics: CIO, HR, Technology, Cloud, ITSM, CEO, SaaS, Digitaltransformation, ServiceNow, servicemanagement, devops, Nexthink, Zenoss, Digital Strategies, it service management

Some Reasons to Adopt Business Process Automation

Posted by David de Matias Batalla on Nov 22, 2017 12:43:51 PM

According to TecVision, 25% of world’s economy will be digital in the next 3 years. For this reason, the current technological environment is forcing companies to transform their business models.

Read More

Topics: CIO, customerservice, Technology, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, devops, agile, process automatization, Digital Strategies

SilverStorm Solutions

SilverStorm bridges the gap between the strategy and the transition for business-orientated service management. We listen to what our customers want to achieve; their success is what as a company, and, as an individual, counts.
 
We deliver next-generation service management as part of the digital transformation that our customers wish to achieve. We innovate by adopting disruptive technologies that focus on the business operation and the IT infrastructure. We solve our customers' challenges to create business services that manage heterogeneous environments across a hybrid platform.
 
Our DNA does not permit us to settle for anything less than excellence within every group of the company.

Subscribe to Email Updates

Recent Posts