SilverStorm Blog

ITSM, "To infinity and beyond!” Current situation and trends of the ITSM industry

Posted by Raúl Poveda on Dec 13, 2017 6:37:08 PM

After several years of opinions, predictions, studies, surveys but also; hard work, a clear strategy of improvement, evolution, self-criticism and adaptation, we must recognize that the industry and ITSM solutions have managed to position and consolidate as an element of contribution of value and differentiation in organizations. If we pull only statistics which indicate that the sector will grow from a turnover of $4.4 billion to $8.78 billion in 2021, this is enough to prove the importance of these ITSM solutions.

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Topics: CIO, HR, Technology, Cloud, CEO, change management, SaaS, Digitaltransformation, ServiceNow, servicemanagement, devops, Nexthink, Zenoss

ITSM Trends in Digital Transformation in 2018

Posted by David de Matias Batalla on Nov 24, 2017 10:51:49 AM

SilverStorm Solutions advises large successful corporations on their use of technology to keep ahead of their competition.  SilverStorm continuously harnesses knowledge to find an edge for clients from around the world; customers working with our team, build and deploy agile and digital strategies at lightspeed. Each week we research and find our best “Top 3” articles published online which include such topics as Digital Transformation.

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Topics: CIO, HR, Technology, Cloud, CEO, change management, SaaS, Digitaltransformation, ServiceNow, servicemanagement, devops, Nexthink, Zenoss

HR Trends in Digital Transformation

Posted by David de Matias Batalla on Nov 17, 2017 11:22:07 AM

SilverStorm Solutions advises large successful corporations on their use of technology to keep ahead of their competition.  SilverStorm continuously harnesses knowledge to find an edge for clients from around the world; customers working with our team, build and deploy agile and digital strategies at lightspeed. Each week we research and find our best “Top 5” articles published online which include such topics as Digital Transformation.

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Topics: CIO, HR, Technology, Cloud, CEO, change management, SaaS, Digitaltransformation, ServiceNow, servicemanagement, devops, Nexthink, Zenoss

ServiceNow Store: Business Apps at Lightspeed

Posted by David de Matias Batalla on Oct 10, 2017 1:15:01 PM

After Knowledge17, ServiceNow has produced a new ServiceNow Store infographic with the latest stats on customers and app installs, incorporated the new Lightspeed Enterprise look and feel,  and sliced and diced some shiny new (and mainstay top apps) app icons to match the five ServiceNow solutions (IT, Customer Service, HR, Security, and Business Apps).

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile, business apps

How does ITOM support to Event Management?

Posted by David de Matias Batalla on Sep 28, 2017 11:06:59 AM

Event management allows IT operation administrators to combine multiple event sources from monitoring tools such as Icinga and Nagios into a single management console. Event management provides options for configuring and managing events, and for integrating with other ServiceNow features such as incident, change, and task management, and CMDB and services management.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

Security Incident Response overview

Posted by David de Matias Batalla on Sep 26, 2017 1:44:37 PM

With Security Incident Response (SIR), track the progress of security incidents from initial analysis to containment, eradication, and recovery.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

How firms can separate data and process within ServiceNow?

Posted by David de Matias Batalla on Sep 22, 2017 1:04:10 PM

There are multiple approaches to separating data and process within ServiceNow. This article discusses how to choose the best option for your business requirements.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

How can firms automate complex multi-system tasks?

Posted by David de Matias Batalla on Sep 19, 2017 4:57:47 PM

Orchestration automates simple or complex multi-system tasks on remote servers that are normally done manually. An Orchestration process can cross all management disciplines and interact with all types of infrastructure elements, such as applications, databases, and hardware. Orchestration combines the ServiceNow graphical workflow with the MID Server to run Orchestration-specific workflow activities.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

How customers can control the ServiceNow employee´s access to their instances?

Posted by David de Matias Batalla on Sep 15, 2017 9:55:41 AM

This SNC Access Control plugin (com.snc.snc_access_control) enables customers to control which ServiceNow employees may access their instance, and when. When the plugin is first activated, ServiceNow employees cannot log into the customer's instance. Any currently logged-in ServiceNow employees remain logged in. The customer creates records in the SNC Access Control table that grant access to specific SNC employees or all employees.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

ServiceNow Discovery: Creating relationships between computer systems

Posted by David de Matias Batalla on Sep 12, 2017 12:36:50 PM

The ServiceNow Discovery application finds computers and other devices connected to an enterprise's network. When Discovery finds a computer or device, it explores the device's configuration, provisioning, and current status and updates the CMDB accordingly. On computer systems, Discovery also identifies the software that is running and any TCP connections between computer systems. Discovery creates all the relationships between computer systems (such as an application on one server that uses a database on another server).

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

SilverStorm Solutions

SilverStorm bridges the gap between the strategy and the transition for business-orientated service management. We listen to what our customers want to achieve; their success is what as a company, and, as an individual, counts.
 
We deliver next-generation service management as part of the digital transformation that our customers wish to achieve. We innovate by adopting disruptive technologies that focus on the business operation and the IT infrastructure. We solve our customers' challenges to create business services that manage heterogeneous environments across a hybrid platform.
 
Our DNA does not permit us to settle for anything less than excellence within every group of the company.

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