To quote the late Rodney Dangerfield, IT systems “get no respect.” We all rely on them to accomplish our jobs, pay our bills and carry on with our day-to-day activities, without giving them a second thought – until they stop working.
There’sAccording to an independent survey, 80% of executives rated employee experience as important or very important. One of the most significant ways we can improve the employee experience today is by addressing the digital culture within an organization.
IT operations has gone off the rails. It’s not the fault of hard-working technology professionals — in fact, it’s just the opposite — but as noted by Tech Republic, a recent study found that 62% of employees reported “broken IT processes” within their organization, and just 24% said they received “very prompt service” from in-house support.
There’s been tons of buzz around it for a while, but soon it will be here. The General Data Protection Regulation (GDPR) will take effect May 25, 2018, and will impact every company in any industry around the world that processes the personal data of European Union (EU) residents.
Nexthink was recently included as a sample vendor among only a handful of solutions in five prominent Hype Cycle Reports from Gartner, addressing the markets for IT Performance Analysis; Unified Workspaces; Back-Office Analytic Applications; Digital Design; and Software as a Service. In each of these reports, the consensus was that these are growing markets with the potential to provide high business and productivity benefits to enterprises.
Customer expectations are on the rise, but in parallel, there is a growing range of tools making customer service simple and more effective. Today, good firms have to keep track of (or even anticipate) changes in customer service standards and also choose the right solutions to meet the ever-increasing customer demands.
Is there still any doubt that customer retention is one of the main challenges of any company today?
Has anyone set out to achieve this challenge without a ‘customer-centric’ model and achieving the best possible customer experience based on greater; closeness, ease, effectiveness and even better emotions?
In this article we make visible the focus by McKinsey on what we’ve learned in building this operating model and the four success factors that are key to delivering superior digital experiences, as well as the challenges that companies across industries face in efforts to secure them
Digital transformation is one of the most urgently discussed topics in business today. CIO defines it as “the acceleration of business activities, processes, competencies, and models to fully leverage the changes and opportunities of digital technologies and their impact in a strategic and prioritized way.”
HR management system must ensure that companies are operating as efficiently and effectively as possible. Old solutions that many firms have implemented are involved on continual enterprise growth those features cannot deliver an excellent service to all the organization.