Patching Windows 10 doesn’t always go as planned. As noted by CNet, the OS has a bad habit of automatically updating devices to the latest version — even when users are in the middle of something else. Sure, there’s potential benefit for IT here since network-connected desktops and laptops will always be up-to-date but since the update process halts any work-in-progress, resets the device and can take hours to complete, end-users won’t be happy.
Incident management means restoring normal computing services as quickly as possible to minimize the impact to the business. Yet, ironically, in a technology industry where innovation is the driving force, key elements of incident management have not been updated for some time.
To quote the late Rodney Dangerfield, IT systems “get no respect.” We all rely on them to accomplish our jobs, pay our bills and carry on with our day-to-day activities, without giving them a second thought – until they stop working.
There’sAccording to an independent survey, 80% of executives rated employee experience as important or very important. One of the most significant ways we can improve the employee experience today is by addressing the digital culture within an organization.
IT operations has gone off the rails. It’s not the fault of hard-working technology professionals — in fact, it’s just the opposite — but as noted by Tech Republic, a recent study found that 62% of employees reported “broken IT processes” within their organization, and just 24% said they received “very prompt service” from in-house support.
There’s been tons of buzz around it for a while, but soon it will be here. The General Data Protection Regulation (GDPR) will take effect May 25, 2018, and will impact every company in any industry around the world that processes the personal data of European Union (EU) residents.
Nexthink was recently included as a sample vendor among only a handful of solutions in five prominent Hype Cycle Reports from Gartner, addressing the markets for IT Performance Analysis; Unified Workspaces; Back-Office Analytic Applications; Digital Design; and Software as a Service. In each of these reports, the consensus was that these are growing markets with the potential to provide high business and productivity benefits to enterprises.
Customer expectations are on the rise, but in parallel, there is a growing range of tools making customer service simple and more effective. Today, good firms have to keep track of (or even anticipate) changes in customer service standards and also choose the right solutions to meet the ever-increasing customer demands.
Is there still any doubt that customer retention is one of the main challenges of any company today?
Has anyone set out to achieve this challenge without a ‘customer-centric’ model and achieving the best possible customer experience based on greater; closeness, ease, effectiveness and even better emotions?
In this article we make visible the focus by McKinsey on what we’ve learned in building this operating model and the four success factors that are key to delivering superior digital experiences, as well as the challenges that companies across industries face in efforts to secure them