SilverStorm Blog

Magic Quadrant for IT Service Support Management Tools

Posted by David de Matias Batalla on May 30, 2017 1:47:45 PM

IT service support management tools are vital for infrastructure and operations organizations to manage support and delivery of IT services. This research profiles key vendors of enterprise ITSSM tools to help I&O leaders make better selections.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

Ways to Transform the Business in 2017 (II)

Posted by David de Matias Batalla on May 25, 2017 9:58:00 AM

Emerging technologies and cutting-edge methodologies have enabled today’s IT executives to transform the business in new ways and gain a competitive edge. Leading companies are embracing ‘design thinking’ to develop logical workflows for employees, business partners, and external customers. Meanwhile, a growing number of companies are streamlining business processes to simplify the employee experience and boost productivity. In the fall of 2016, more than 200 IT executives gathered at ServiceNow ExecConnect events across five countries—France, Germany, Netherlands, U.K. and Australia—to share their stories on transformation through service.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

Ways to Transform the Business in 2017 (I)

Posted by David de Matias Batalla on May 23, 2017 4:06:58 PM

Emerging technologies and cutting-edge methodologies have enabled today’s IT executives to transform the business in new ways and gain a competitive edge. Leading companies are embracing ‘design thinking’ to develop logical workflows for employees, business partners, and external customers. Meanwhile, a growing number of companies are streamlining business processes to simplify the employee experience and boost productivity. In the fall of 2016, more than 200 IT executives gathered at ServiceNow ExecConnect events across five countries—France, Germany, Netherlands, U.K. and Australia—to share their stories on transformation through service.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

The Foundation For IT and Business Transformation

Posted by David de Matias Batalla on May 18, 2017 4:51:21 PM

The Dark Side of Growth In every type of business, growth is good. However, there is what might be considered “good growth” and “bad growth.” Good growth makes an enterprise more agile, responsive, and competitively successful, and tends to spur further growth.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

Customer Experience using ServiceNow

Posted by David de Matias Batalla on May 12, 2017 9:33:16 AM

ServiceNow® commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by modernizing IT service management (ITSM); improving IT operations management (ITOM) and eliminating service outages; and optimizing performance with real-time analytics. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of the platform on their organizations.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

CIO, leading Digital Transformation

Posted by David de Matias Batalla on May 9, 2017 11:14:57 AM

According with IDC, worldwide spending on digital transformation technologies will expand at a compound annual growth rate (CAGR) of 16.8% through 2019 to more than $2.1 trillion. With this growth, companies, regardless of country or industry, are being disrupted by DX and must design a path forward.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

Security Operations in cloud enviroment

Posted by David de Matias Batalla on Apr 20, 2017 10:47:00 PM

The Security Challenge Security teams today are inundated with alerts and information from a growing number of siloed point solutions. In parallel, attacks via both known and unknown vulnerabilities continuously target critical business services, IT infrastructure, and users.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

DevOps Engineer, are they necessary to implement Digital Transformation in Firms?

Posted by David de Matias Batalla on Apr 18, 2017 4:29:24 PM

Discussion of what distinguishes DevOps engineers is all over blogs, articles and government forums. There are a number critical points, an example, pushing coders — not just code — over the wall into operations.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

Deliver and Manage an Effortless Customer Services and Experiences

Posted by David de Matias Batalla on Apr 6, 2017 5:42:40 PM

With the increasing costs of service delivery and decline of customer satisfaction, managing customers and cases with only CRM is not sufficient.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

DevOps - Development & Operations in 21st Century Organisations

Posted by David de Matias Batalla on Apr 4, 2017 12:41:56 PM

Development and Operations (DevOps) are a combination of cultural philosophy, practices and tools that increase an organisations capacity to procure applications and services quickly

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

SilverStorm Solutions

SilverStorm bridges the gap between the strategy and the transition for business-orientated service management. We listen to what our customers want to achieve; their success is what as a company, and, as an individual, counts.
 
We deliver next-generation service management as part of the digital transformation that our customers wish to achieve. We innovate by adopting disruptive technologies that focus on the business operation and the IT infrastructure. We solve our customers' challenges to create business services that manage heterogeneous environments across a hybrid platform.
 
Our DNA does not permit us to settle for anything less than excellence within every group of the company.

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