SilverStorm Blog

Breathing New Life into the Customer Lifecycle

Posted by David de Matias Batalla on Mar 13, 2018 9:03:00 AM

A lifecycle is a marketing framework illustrating the series of changes that occurs as you move a customer through the marketing and sales funnel. The lifecycle used to be fairly to the point, with a focus on need generation, consideration, engagement, evaluation, purchase, delivery and usage. But because of social media and customer behavior things have changed and there's a need to re-evaluate the customer lifecycle. Additionally the stages of the lifecycle are not as linear as they once were, now they are more fluid. The customer could jump stages in your lifecycle in a non-linear fashion. The customer is empowered and as a result the customer lifecycle looks much different.

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Topics: CIO, customerservice, Technology, Cloud, CEO, change management, Digitaltransformation, ServiceNow, servicemanagement, devops, Onboarding Plan, Customer Experience

How to Improve the Customer Experience Using Internet of Things

Posted by David de Matias Batalla on Mar 6, 2018 9:24:00 AM

According with Tom Raftery, It’s hard to overstate the value of delivering an excellent customer experience. For many customers, a huge majority of the buying experience is based on how they feel they are being treated. Some would even pay more for a better customer experience. Considering the proven value of loyal customers and the high cost of acquiring new ones, it only makes sense to keep them happy. The Internet of Things (IoT) can help.

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Topics: CIO, customerservice, Technology, Cloud, CEO, change management, Digitaltransformation, ServiceNow, servicemanagement, devops, Onboarding Plan, Customer Experience

Customer Service Trends: Operations Become Smarter and More Strategic

Posted by David de Matias Batalla on Feb 27, 2018 12:31:12 PM

In today's world, customers decide how customer-centric a company is. Good customer service should capture the fundamentals of a great experience: ease, effectiveness, and emotion.  For many companies, this level of service is a cornerstone of their customer experience strategy, and good customer experiences can help control costs.

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Topics: CIO, customerservice, Technology, Cloud, CEO, change management, Digitaltransformation, ServiceNow, servicemanagement, devops, Onboarding Plan, Customer Experience

7 Steps to Deliver an Excellent Customer Service

Posted by David de Matias Batalla on Feb 20, 2018 2:01:27 PM

Customer expectations are on the rise, but in parallel, there is a growing range of tools making customer service simple and more effective. Today, good firms have to keep track of (or even anticipate) changes in customer service standards and also choose the right solutions to meet the ever-increasing customer demands. 

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Topics: CIO, HR, Technology, Cloud, CEO, change management, Digitaltransformation, ServiceNow, servicemanagement, devops, HR Manager, HR management, Onboarding Plan

The New Customer Services Management Concept

Posted by Raúl Poveda on Feb 13, 2018 9:59:28 AM

Is there still any doubt that customer retention is one of the main challenges of any company today?

Has anyone set out to achieve this challenge without a ‘customer-centric’ model and achieving the best possible customer experience based on greater; closeness, ease, effectiveness and even better emotions?

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Topics: CIO, HR, Technology, Cloud, CEO, change management, Digitaltransformation, ServiceNow, servicemanagement, devops, HR Manager, HR management, Onboarding Plan

The Digital Component in Transforming the Customer Experience

Posted by David de Matias Batalla on Feb 6, 2018 2:09:47 PM

In this article we make visible the focus by McKinsey on what we’ve learned in building this operating model and the four success factors that are key to delivering superior digital experiences, as well as the challenges that companies across industries face in efforts to secure them

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Topics: CIO, HR, Technology, Cloud, CEO, change management, Digitaltransformation, ServiceNow, servicemanagement, devops, HR Manager, HR management, Onboarding Plan

Eight Simple Ways Leaders Can Boost Employee Engagement

Posted by David de Matias Batalla on Jan 18, 2018 4:02:36 PM

Digital transformation is one of the most urgently discussed topics in business today. CIO defines it as “the acceleration of business activities, processes, competencies, and models to fully leverage the changes and opportunities of digital technologies and their impact in a strategic and prioritized way.”

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Topics: CIO, HR, Technology, Cloud, CEO, change management, Digitaltransformation, ServiceNow, servicemanagement, devops, HR Manager, HR management, Onboarding Plan

Transforming the Health of HR Operations

Posted by David de Matias Batalla on Jan 10, 2018 10:52:48 AM

HR management system must ensure that companies are operating as efficiently and effectively as possible. Old solutions that many firms have implemented are involved on continual enterprise growth those features cannot deliver an excellent service to all the organization.

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Topics: CIO, HR, Technology, Cloud, CEO, change management, Digitaltransformation, ServiceNow, servicemanagement, devops, HR Manager, HR management, Onboarding Plan

How Artificial Intelligence Can Eliminate Bias And Improve HR Operations

Posted by David de Matias Batalla on Dec 20, 2017 12:00:00 AM

The use of artificial intelligence (AI) is growing, and according to many reports, it is expected to double economic growth by 2035 with its integration. From simple AI pieces to more complex problem-solving uses, the technology has multiple benefits that can help make employees more productive, efficient and error-free.

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Topics: CIO, HR, Technology, Cloud, CEO, change management, Digitaltransformation, ServiceNow, servicemanagement, devops, Nexthink, Zenoss, HR Manager, HR management, Onboarding Plan

9 Steps to Success in an Onboarding Process

Posted by David de Matias Batalla on Dec 19, 2017 11:37:06 AM

Onboarding is the action or process of integrating a new employee into an organization and familiarizing with one's products or services. Although many do not consider it, this one of the most important steps of any employee’s career plan. The hidden importance for many professionals is that what happens at this time of reception will have a direct impact on all the time the employee remains in the company through productivity, talent retention and decentralization.

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Topics: CIO, HR, Technology, Cloud, CEO, change management, SaaS, Digitaltransformation, ServiceNow, servicemanagement, devops, Nexthink, Zenoss, Onboarding Plan

SilverStorm Solutions

SilverStorm bridges the gap between the strategy and the transition for business-orientated service management. We listen to what our customers want to achieve; their success is what as a company, and, as an individual, counts.
 
We deliver next-generation service management as part of the digital transformation that our customers wish to achieve. We innovate by adopting disruptive technologies that focus on the business operation and the IT infrastructure. We solve our customers' challenges to create business services that manage heterogeneous environments across a hybrid platform.
 
Our DNA does not permit us to settle for anything less than excellence within every group of the company.

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