SilverStorm Blog

ServiceNow: Incident & Problem

Posted by David de Matias Batalla on Nov 10, 2017 1:46:20 PM

When something goes wrong, the goal of incident management is to restore service to normal as quickly as possible while minimizing impact to the business and maintaining quality.  On the other hand, problem management is all about identifying, documenting, and remediating root causes and known errors. It is practiced both reactively in response to an incident and proactively when looking for risks that could have an adverse impact on the business.

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Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops

Big Data Trends

Posted by David de Matias Batalla on Nov 3, 2017 9:16:08 AM

SilverStorm Solutions advises large successful corporations on their use of technology to keep ahead of their competition.  SilverStorm continuously harnesses knowledge to find an edge for clients from around the world; customers working with our team, build and deploy agile and digital strategies at lightspeed.

Each week we research and find our best “Top 5” articles published online which include such topics as Digital Transformation.

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Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops

ServiceNow Application Development: The process and creation options

Posted by David de Matias Batalla on Nov 2, 2017 3:03:25 PM

The ServiceNow platform allows you to develop custom applications to meet your business needs. You must have the admin role to develop custom applications. The application development process has changed significantly from prior releases.

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Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops

Demystifying Digital Transformation and its Benefits

Posted by David de Matias Batalla on Oct 31, 2017 3:22:24 PM

For many business users, “digital transformation” is no more than a buzzword. It is difficult for most professionals to determine where and how they are impacted or what tangible results they can get from digitizing their enterprise. To give the term weight beyond its buzzword status, let’s look at it from the customer’s perspective and examine what embarking on a digital transformation journey means in real business terms.

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Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, business apps

Some Keys Internet Of Things (IoT) Trends To Watch For In 2018

Posted by David de Matias Batalla on Oct 27, 2017 12:03:42 PM

SilverStorm Solutions advises large successful corporations on their use of technology to keep ahead of their competition.  SilverStorm continuously harnesses knowledge to find an edge for clients from around the world; customers working with our team, build and deploy agile and digital strategies at lightspeed.

Each week we research and find our best “Top 5” articles published online which include such topics as Digital Transformation.

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Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops

A Single Integrated Environment to Rapidly Build Applications for Any Business Need

Posted by David de Matias Batalla on Oct 26, 2017 7:34:28 AM

Business Application Services (BAS) is an alternative to resource definition online (RDO) that enables you to manage CICS® resources in terms of the business application to which they belong, rather than their physical location in the CICSplex.

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Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, business apps

Benefits of Moving Business Applications to the Cloud

Posted by David de Matias Batalla on Oct 24, 2017 1:06:18 PM

Businesses must move fast to stay ahead of the competition, respond quickly to new and existing market opportunities, and innovate constantly to keep customers, partners, and employees happy and engaged.

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Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops

Learning about Digital Transformation

Posted by David de Matias Batalla on Oct 20, 2017 6:53:53 PM

SilverStorm Solutions advises large successful corporations on their use of technology to keep ahead of their competition.  SilverStorm continuously harnesses knowledge to find an edge for clients from around the world; customers working with our team, build and deploy agile and digital strategies at lightspeed.

Each week we research and find our best “Top 5” articles published online which include such topics as Digital Transformation.

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Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops

Is your company ready for digital transformation?

Posted by David de Matias Batalla on Oct 19, 2017 10:51:00 AM

As overseers of company strategy, the board of directors plays an important role in their company’s digital transformation. The board needs to understand what this transformation entails and how the firm plans to develop it successfully. Digital skills are a big part of the conversation – at the company and in the board room. Are firms keeping up?

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Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops

2017, the most important year of Business Applications

Posted by David de Matias Batalla on Oct 13, 2017 11:10:07 AM

SilverStorm Solutions advises large successful corporations on their use of technology to keep ahead of their competition.  SilverStorm continuously harnesses knowledge to find an edge for clients from around the world; customers working with our team, build and deploy agile and digital strategies at lightspeed.

Each week we research and find our best “Top 5” articles published online which include such topics as Digital Transformation.

Read More

Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops

SilverStorm Solutions

SilverStorm bridges the gap between the strategy and the transition for business-orientated service management. We listen to what our customers want to achieve; their success is what as a company, and, as an individual, counts.
 
We deliver next-generation service management as part of the digital transformation that our customers wish to achieve. We innovate by adopting disruptive technologies that focus on the business operation and the IT infrastructure. We solve our customers' challenges to create business services that manage heterogeneous environments across a hybrid platform.
 
Our DNA does not permit us to settle for anything less than excellence within every group of the company.

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