SilverStorm Blog

The Role of the CISO in Preventing Data Breaches

Posted by David de Matias Batalla on Mar 8, 2018 12:24:25 PM

In these times of unabated data breaches, the typical Chief Information Security Officer (CISO) must feel like a moving target in a shooting gallery. It’s not a matter of whether an attack and possible breach will occur, it’s a matter of when. Being a CISO is a fascinating and important job. Often, though, it’s a thankless one.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, devops, security, cyber security, CISO

You're Doing It Wrong: What to Measure in Customer Service

Posted by ServiceNow on Mar 2, 2018 9:03:47 AM

ServiceNow share Last week how early on in my career I managed a technical support and customer service center and service was considered a cost center and a necessary evil. How times have changed, and how far most companies have come in changing that perception!

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, devops, security, cyber security

The Costly Impact of Data Privacy Failure

Posted by David de Matias Batalla on Feb 28, 2018 3:50:14 PM

The aim of Data Privacy Day is to help people around the world understand how their personal information is being collected and used – in addition to understanding how they can keep their data safe from cybercrime. Data Privacy Day commemorates the 1981 signing of Convention 108, the first legally binding international treaty related to data protection and privacy; it was first initiated in Europe in 2007 and was adopted in the US and Canada in 2008.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, devops, security, cyber security

Cyber security is becoming a strategic goal

Posted by David de Matias Batalla on Feb 21, 2018 12:42:08 PM

Companies suffer the greatest damage as a result of cyber security incidents relating to their partners, according to research. This is the finding of a study examining whether cyber security is a cost centre or a strategic investment by Kaspersky Lab and B2B International.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, devops, security, cyber security

5 Trends in Cybersecurity for 2018

Posted by David de Matias Batalla on Feb 14, 2018 2:41:27 PM

Cybersecurity remains a hot topic in 2018. In 2017 it managed to dominate global news for days during the ransomware “WannaCry” outbreak. Although on one hand cybersecurity systems constantly improve and become able to face cyberthreats, cyberattacks are evolving at the same speed and beat more complex cybersecurity systems every day. Being prepared means staying on top of the latest trends in cybersecurity. In this blog we’ve identified five cybersecurity trends to watch in 2018!

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, devops, security, cyber security

What’s New in Kingston for Performance Analytics?

Posted by ServiceNow on Feb 8, 2018 4:23:59 PM

The Performance Analytics release for Kingston continues to focus on user experience - from end-user to admin - to help customers get started quickly with powerful visualizations and analytics, easier access to external data, out-of-the-box content, and more.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, devops, security, cyber security

What is cyber security?

Posted by David de Matias Batalla on Feb 7, 2018 9:54:00 AM

Cyber security is the practice of ensuring the integrity, confidentiality and availability (ICA) of information. It represents the ability to defend against and recover from accidents like hard drive failures or power outages, and from attacks by adversaries.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, devops, security, cyber security

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SilverStorm bridges the gap between the strategy and the transition for business-orientated service management. We listen to what our customers want to achieve; their success is what as a company, and, as an individual, counts.
 
We deliver next-generation service management as part of the digital transformation that our customers wish to achieve. We innovate by adopting disruptive technologies that focus on the business operation and the IT infrastructure. We solve our customers' challenges to create business services that manage heterogeneous environments across a hybrid platform.
 
Our DNA does not permit us to settle for anything less than excellence within every group of the company.

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