SilverStorm Blog

Is your company ready for digital transformation?

Posted by David de Matias Batalla on Oct 19, 2017 10:51:00 AM

As overseers of company strategy, the board of directors plays an important role in their company’s digital transformation. The board needs to understand what this transformation entails and how the firm plans to develop it successfully. Digital skills are a big part of the conversation – at the company and in the board room. Are firms keeping up?

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Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops

2017, the most important year of Business Applications

Posted by David de Matias Batalla on Oct 13, 2017 11:10:07 AM

SilverStorm Solutions advises large successful corporations on their use of technology to keep ahead of their competition.  SilverStorm continuously harnesses knowledge to find an edge for clients from around the world; customers working with our team, build and deploy agile and digital strategies at lightspeed.

Each week we research and find our best “Top 5” articles published online which include such topics as Digital Transformation.

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Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops

ServiceNow Store: Business Apps at Lightspeed

Posted by David de Matias Batalla on Oct 10, 2017 1:15:01 PM

After Knowledge17, ServiceNow has produced a new ServiceNow Store infographic with the latest stats on customers and app installs, incorporated the new Lightspeed Enterprise look and feel,  and sliced and diced some shiny new (and mainstay top apps) app icons to match the five ServiceNow solutions (IT, Customer Service, HR, Security, and Business Apps).

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile, business apps

How does ITOM support to Event Management?

Posted by David de Matias Batalla on Sep 28, 2017 11:06:59 AM

Event management allows IT operation administrators to combine multiple event sources from monitoring tools such as Icinga and Nagios into a single management console. Event management provides options for configuring and managing events, and for integrating with other ServiceNow features such as incident, change, and task management, and CMDB and services management.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

Security Incident Response overview

Posted by David de Matias Batalla on Sep 26, 2017 1:44:37 PM

With Security Incident Response (SIR), track the progress of security incidents from initial analysis to containment, eradication, and recovery.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

How firms can separate data and process within ServiceNow?

Posted by David de Matias Batalla on Sep 22, 2017 1:04:10 PM

There are multiple approaches to separating data and process within ServiceNow. This article discusses how to choose the best option for your business requirements.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

How can firms automate complex multi-system tasks?

Posted by David de Matias Batalla on Sep 19, 2017 4:57:47 PM

Orchestration automates simple or complex multi-system tasks on remote servers that are normally done manually. An Orchestration process can cross all management disciplines and interact with all types of infrastructure elements, such as applications, databases, and hardware. Orchestration combines the ServiceNow graphical workflow with the MID Server to run Orchestration-specific workflow activities.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

How customers can control the ServiceNow employee´s access to their instances?

Posted by David de Matias Batalla on Sep 15, 2017 9:55:41 AM

This SNC Access Control plugin (com.snc.snc_access_control) enables customers to control which ServiceNow employees may access their instance, and when. When the plugin is first activated, ServiceNow employees cannot log into the customer's instance. Any currently logged-in ServiceNow employees remain logged in. The customer creates records in the SNC Access Control table that grant access to specific SNC employees or all employees.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

ServiceNow Discovery: Creating relationships between computer systems

Posted by David de Matias Batalla on Sep 12, 2017 12:36:50 PM

The ServiceNow Discovery application finds computers and other devices connected to an enterprise's network. When Discovery finds a computer or device, it explores the device's configuration, provisioning, and current status and updates the CMDB accordingly. On computer systems, Discovery also identifies the software that is running and any TCP connections between computer systems. Discovery creates all the relationships between computer systems (such as an application on one server that uses a database on another server).

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

Connecting Security and IT

Posted by David de Matias Batalla on Sep 8, 2017 9:41:39 AM

Security teams today are inundated with alerts and information from a growing number of siloed point solutions. In parallel, attacks via both known and unknown vulnerabilities continuously target critical business services, IT infrastructure, and users. These incidents and vulnerabilities lack business context, making it difficult to know which ones pose the greatest threat to the organization. Furthermore, manual processes and cross-team handoffs hinder the security team’s ability to efficiently respond to attacks or assess and remediate vulnerabilities.

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Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile

SilverStorm Solutions

SilverStorm bridges the gap between the strategy and the transition for business-orientated service management. We listen to what our customers want to achieve; their success is what as a company, and, as an individual, counts.
 
We deliver next-generation service management as part of the digital transformation that our customers wish to achieve. We innovate by adopting disruptive technologies that focus on the business operation and the IT infrastructure. We solve our customers' challenges to create business services that manage heterogeneous environments across a hybrid platform.
 
Our DNA does not permit us to settle for anything less than excellence within every group of the company.

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