As a company grows, any major change can mean an increase in costs, but also if it is used properly, and with the right tools, it offers new opportunities. Boosting Digital Transformation is the background setting of any business that wants to travel the path of success. For this reason, professionals responsible for guiding technology to improve people's lives and help them reach their full potential have to find the most effective way to do it.
Digitization revolutionizes a company's performance, from processes to value propositions to create a more fluid relationship with users. The methodologies and solutions already exist, it is only necessary to analyze the characteristics of the business and create a road map in which priorities are set.
But that is not enough. It is time to explore and choose allies that drive Digital Transformation, eliminating manual tasks so that people can focus on their mission with greater added value and thus, take full advantage of the number of market opportunities. In this context, a single platform is needed that speeds up processes to provide an excellent IT service.
ServiceNow works with that goal. It operates every day to help create digital flows that offer great experiences with the inclusion of all users. A strategic model that directs and defines investments in computer programs without forgetting people, who are the main assets of any company. The point is that dealing with a new solution is complicated. You have to adapt to each of the changes and improvements it provides and, most important of all, find out how to squeeze each of its features to get the everything out of it .
In this sense, many companies have this tool and do not know even half of the options it allows. They use it as an Excel sheet, in which they fill in fields and collect incidents, without knowing, for example, that it is possible to create new fields in the forms or manage them according to the conditions. They underuse it. They do not get the expected return after the significant investment they have made. For this reason, it is essential that both experienced profiles and people who have just started in ServiceNow understand their management.
Knowing this tool helps to have a broader vision to get the most out of it. The most common problem in ServiceNow users is to ignore what the platform can do. And, at the basic level, among other issues, it allows you to automate procedures, which saves a lot of time and money. Also, the most advanced functionalities are added, those that show two ways to reach the same goal. In addition, it is possible to adjust the platform to your needs and solve simple problems without having to contact specialized users outside the organization.
A fundamental step in the digital strategy of the company is to turn the people of the organization into the pillars where the road to the digital company is based. Knowledge that strengthens leadership, customer relationship, technology and human resources.