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Why The Digital Workplace Needs Both ‘Boomers’ & ‘Millennials’

Posted by Nexthink on Jan 23, 2020 8:55:00 AM

I’ve been thinking a lot lately about the phrase “Ok, Boomer”—that popular retort Millennials often use to joke about my generation’s perceived lack of knowledge with modern-day technology. To be honest, I laugh a lot at those jokes but that’s because I relate more to the disconnect between digital master and novice.

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Topics: Digital Transformation, Digital Employee Experience, collaborative culture, Digital Workplace

Poor Work Experiences Are a “We” Problem

Posted by Nexthink on Jan 9, 2020 9:20:03 AM

A few weeks ago I attended the Digital Workplace & Employee Experience Summit in Berlin hosted by Platinum Edge. I’ve been to hundreds of conferences in my professional career but none like this one. Surprisingly, the attendees and speakers weren’t just IT engineers like myself, but instead a mix and mash of human resources, change management, content marketing, and digital analytics professionals—all with skin in the proverbial workplace experience game.

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Topics: user experience, satisfaction

Want to repair a toxic work culture? You need a new type of hero

Posted by Nexthink on Dec 10, 2019 11:05:00 AM

There’s something weird going on in the world of enterprise tech.

IT support—often stereotyped as being distant, detached, and uncharismatic—is somehow becoming a source of cultural inspiration for employee productivity and happiness.

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Topics: IT, Nexthink, user feelings, hard metrics, employees, incidents, toxic work culture

How To Give Your Employees A Voice During Digital Transformation

Posted by Nexthink on Oct 29, 2019 9:00:00 AM

I recently read an article in the Wall Street Journal about the need for companies to take into account what their employees’ needs are when rolling out new technologies. Many new technology initiatives fail because employees aren’t involved in the process at some level — whether it’s helping design a solution to their problems or providing regular feedback to their leadership teams on what’s working and what they need to be successful.

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Topics: IT, productivity, Nexthink, Digital Transformation, employee experience, feedback, user sentiment

Five Ways to Accurately Measure Employee Experience Success

Posted by Nexthink on Sep 26, 2019 9:00:00 AM

Even though it’s early, my discussions these first few months of the year tell me that “employee experience” is becoming one of the buzzwords of 2019. The CEOs and CTOs I’ve spoken with at companies of all types and sizes are talking about the need to provide a world-class workplace experience for their employees (and what that actually means).

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Topics: productivity, Nexthink, Digital Transformation, hard metrics, user sentiment, Digital Employee Experience

Evolving Digital Employee Experience – the Next Generation of Chatbots is Powered with Actionable Insight

Posted by Nexthink on Sep 3, 2019 9:00:00 AM

It is difficult to overstate the importance and impact that Artificial Intelligence (AI) has had on the employee experience. This is crystal clear when you see how employees are interacting with their IT departments. Employees expect technology to just work. When there are technical problems the expectation is that fixing the issue will be fast and seamless. An increasingly important part of meeting this employee demand is the virtual agent, or chatbot.

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Topics: Nexthink, ServiceNow Virtual Agent, Digital Employee Experience, Chabots

The Magic Number Behind World-Class Employee Experience

Posted by Nexthink on Aug 27, 2019 9:00:00 AM

Imagine you had a way to see exactly what IT issues were impacting your employees. And imagine you had one view showing both issue diagnosis and resolution path, with the possibility to take instant action with a one-click fix? Nexthink’s Digital Experience Score delivers just this by combining hard metrics with user sentiment data to give immediate visibility, context and understanding of employees’ experiences across key areas.

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Topics: Nexthink, process automatization, Digital Strategies, Digital Transformation, hard metrics, user sentiment, integral management

Applying design thinking to the employee experience

Posted by Nexthink on Aug 20, 2019 9:30:00 AM

It’s likely that you’ve heard the term design thinking used in a business or product context this year. Applying design thinking is in vogue; but what is design thinking, anyway? And does it apply only in product development, or can it be used in the business world?

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Topics: IT, Nexthink, Digital Transformation, design thinking, analysis paralysis, approach interactive, employee experience, feedback

The Digital Experience Score – Aligning the Enterprise Around a Common Goal

Posted by Nexthink on Aug 8, 2019 9:37:23 AM

The release of Nexthink’s Digital Experience Score earlier this year was an important milestone for the company and was the outcome of many conversations we had with our customers over the last few years. It has probably been five years since I first heard a customer talking about the need for metrics to address the challenges they were having in taking a more employee-centric approach to their business.

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Topics: disruptive, productivity, Nexthink, process automatization, Digital Experience Score, change, Digital Transformation

Five Ways to Accurately Measure Employee Experience Success

Posted by Nexthink on Jul 30, 2019 3:06:18 PM

Even though it’s early, my discussions these first few months of the year tell me that “employee experience” is becoming one of the buzzwords of 2019. The CEOs and CTOs I’ve spoken with at companies of all types and sizes are talking about the need to provide a world-class workplace experience for their employees (and what that actually means). But why should executives focus on providing a strong employee experience? Why should you use precious time and resources on improving how your employees work each day?

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Topics: CIO, Technology, HumanResources, Digitaltransformation, productivity, Nexthink, Digital Strategies, Customer Experience

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