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Why Remote Tech Support Needs Your Last Local IP Address

Posted by Nexthink on Jun 9, 2020 8:00:00 AM

With millions of employees recently making the jump to remote work, some IT departments are finding themselves on unfamiliar ground, and with newfound stress and pressure.

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Topics: Nexthink, remote, ip, support, tech, address

7 Remote Work Problems IT is Solving With Nexthink

Posted by Nexthink on May 27, 2020 8:00:00 AM

The past several weeks have been anything but normal, especially for those in enterprise IT. Though every company is facing their own unique challenges, we have noticed that certain technical use cases come up over and over again with our customers. After two months, and countless use cases, we’ve picked the top remote work problems that enterprise IT departments are solving with Nexthink.

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Topics: Nexthink, problems, Remote Work

The Achilles Heel – Why Our Competitors Fall Short

Posted by Nexthink on Mar 23, 2020 11:03:41 AM

It’s best to define some terms I often smirk when I hear or read about other companies pitching a digital experience management platform for IT support.

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Topics: hard metrics, user sentiment, Digital Employee Experience, Profitability

Employee Engagement Is On IT

Posted by Nexthink on Feb 25, 2020 8:55:00 AM

Ten years ago you and I would have never discussed things like employee experience and engagement. We used to communicate in more defined terms. Admittedly, business needs were more centered on our customers, less on our own employees.

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Topics: Technology, IT, employees

Finding Your Sweet Spot: Company Size and Digital Workplace Experience

Posted by Nexthink on Jan 30, 2020 8:55:00 AM

So much goes into making a workplace suitable for employees—flexibility, salary perks, team dynamics, etc.—but sometimes we forget that technology is paramount to allowing people to be productive and engaged. I experienced this first hand years ago during an internship. I worked for an intelligence organization and assumed I’d be surrounded by the latest and greatest in digital devices and tools.

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Topics: IT, Digital Experience Score, Digital Transformation

Why The Digital Workplace Needs Both ‘Boomers’ & ‘Millennials’

Posted by Nexthink on Jan 23, 2020 8:55:00 AM

I’ve been thinking a lot lately about the phrase “Ok, Boomer”—that popular retort Millennials often use to joke about my generation’s perceived lack of knowledge with modern-day technology. To be honest, I laugh a lot at those jokes but that’s because I relate more to the disconnect between digital master and novice.

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Topics: Digital Transformation, Digital Employee Experience, collaborative culture, Digital Workplace

Poor Work Experiences Are a “We” Problem

Posted by Nexthink on Jan 9, 2020 9:20:03 AM

A few weeks ago I attended the Digital Workplace & Employee Experience Summit in Berlin hosted by Platinum Edge. I’ve been to hundreds of conferences in my professional career but none like this one. Surprisingly, the attendees and speakers weren’t just IT engineers like myself, but instead a mix and mash of human resources, change management, content marketing, and digital analytics professionals—all with skin in the proverbial workplace experience game.

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Topics: user experience, satisfaction

Want to repair a toxic work culture? You need a new type of hero

Posted by Nexthink on Dec 10, 2019 11:05:00 AM

There’s something weird going on in the world of enterprise tech.

IT support—often stereotyped as being distant, detached, and uncharismatic—is somehow becoming a source of cultural inspiration for employee productivity and happiness.

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Topics: IT, Nexthink, user feelings, hard metrics, employees, incidents, toxic work culture

How To Give Your Employees A Voice During Digital Transformation

Posted by Nexthink on Oct 29, 2019 9:00:00 AM

I recently read an article in the Wall Street Journal about the need for companies to take into account what their employees’ needs are when rolling out new technologies. Many new technology initiatives fail because employees aren’t involved in the process at some level — whether it’s helping design a solution to their problems or providing regular feedback to their leadership teams on what’s working and what they need to be successful.

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Topics: IT, productivity, Nexthink, Digital Transformation, employee experience, feedback, user sentiment

Five Ways to Accurately Measure Employee Experience Success

Posted by Nexthink on Sep 26, 2019 9:00:00 AM

Even though it’s early, my discussions these first few months of the year tell me that “employee experience” is becoming one of the buzzwords of 2019. The CEOs and CTOs I’ve spoken with at companies of all types and sizes are talking about the need to provide a world-class workplace experience for their employees (and what that actually means).

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Topics: productivity, Nexthink, Digital Transformation, hard metrics, user sentiment, Digital Employee Experience

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