At ServiceNow, our mission of making the world of work, work better for people, drives everything we do. Returning to work safely remains a priority for businesses across the globe. In only two months since the initial release of the ServiceNow® Safe Workplace Suite, more than 550 organizations have downloaded our Safe Workplace apps. These organizations include Uber, Coca Cola European Partners, State of North Carolina, BankUnited, and AmeriGas.
Topics: ServiceNow, app, enhancements, safe workplace
Business leaders are always looking for ways to leverage technology so that employees can do their best work and meet evolving customer demands. While we settle into the new normal of remote work, mobile technology is taking on a new role in the enterprise, as employees adapt to an increased blending of their professional and personal lives.
Topics: ServiceNow, enterprise, mobile, disruption
The financial function is one of the more respected, highly-trained, and revered departments of any business. Accountants (both management and chartered), actuarial professionals, and financial professionals of all disciplines generally take on several years of post-graduate studies that put them in line for a potential slot in C-suite management, if they choose to pursue that course.
The way we interact with technology at work is changing dramatically, thanks to millennials and Gen-Z. The tail end of the millennial generation (born between 1981-1996) is entering the workforce while Gen-Z, born after 1997 and the 27% of the population, is just beginning to work. (Business Insider Intelligence)
Topics: Technology, Digital Transformation, Digital Employee Experience, artificial intelligence
The concept of citizen engagement has been around for centuries, but the ways in which citizens want to engage are new for our modern times. Today’s citizens have high expectations. When interacting with government agencies, they want service that is similar to what they get from the companies they do business with.
Topics: Digital Transformation, user experience
Digital Transformation is a journey, not an immediate shift from one state to another. That said, the desired destination is the same for every business, regardless of size or industry. It’s a place where you’re moving faster, making better decisions, and competing in the digital era.
Topics: CIO, Technology, Business, Digital Transformation
When companies are growing and fighting on many different battlefronts, they sometimes forget how hard it can be for their employees to get work done every day. All too often, discussion about how to improve the employee experience happens among the HR and IT leaders who are typically tasked with creating that experience. But what about the employee perspective? What do they say about what’s blocking their productivity or holding them back? What do they want more of? What do they want changed?
Topics: ServiceNow, productivity, employee experience, service support
HR teams must lead broad employee reskilling efforts, but many need skill upgrades themselves. “People analytics” is the HR skill in top demand. HR teams also need to double down on soft skills and business acumen.
Topics: HR, ServiceNow, communication, HR management, employee experience, employees, creativity, leadership, abilities
The UK presents one of the busiest air traffic control environments in the world and it’s set to become even more challenging. Air travel numbers are on the rise and that means airspace is getting ever more complex to control while ensuring safety and reducing the environmental impact.
Topics: IT, ServiceNow, productivity, Digital Transformation, incidents, performance, airspace
To paraphrase Winston Churchill, if you don’t learn from history, you’re doomed to repeat it. That may sound a bit apocalyptic, but here’s the point: To make well-informed, well-judged decisions, you need historical context. That’s why we get better at doing things over time. Expertise doesn’t just instantly happen—it’s a combination of intelligence and experience.
Topics: ITSM, IT, ServiceNow, Digital Transformation, AIOps, ITOM, operation management, Service Management