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How ServiceNow is helping U.S. Bank build a culture of IT self-service

Posted by ServiceNow on Oct 10, 2019 9:00:00 AM

 

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Topics: IT, change management, ServiceNow, productivity, Digital Transformation, bank, incidents

The Future of Work Is Human — Only Better

Posted by ServiceNow on Sep 10, 2019 9:25:00 AM

From The Terminator to Ex Machina, Hollywood has a long history of portraying robots and Artificial Intelligence as an evil cohort with little regard for human life. But what is more alarming than a robot trying to eliminate the human race? How about one trying to take your job?

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Topics: ServiceNow, Digital Transformation, robots, employees, process automation, smart machines, creativity

Five reasons your HR transformation has left employees wanting more

Posted by ServiceNow on Aug 29, 2019 9:00:00 AM

Two-thirds of human resources executives today agree that HR is undergoing digital transformation, according to a recent study. Yet many organizations are finding that even after these costly initiatives are complete, employee engagement —a critical measure of HR effectiveness— isn’t moving in the right direction. And the broader challenge is a big one: Engaged employees represent just 34% of U.S. workers, according to Gallup’s latest annual survey.  

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Topics: HR, ServiceNow, Digital Transformation, employee experience

Five ways to achieve operational excellence

Posted by ServiceNow on Aug 22, 2019 9:30:00 AM

Having returned from Knowledge 2019, the annual ServiceNow event for customers and partners, I realised how important peer-to-peer information sharing and collaboration is to remain at the forefront of innovation.

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Topics: IT, ServiceNow, Digital Transformation, operational excellence, scalable solution

Every business leader is a digital risk manager

Posted by ServiceNow on Aug 13, 2019 11:00:00 AM

New ways of working create new forms of risk. While few of us devote hours each day to thinking about risk, it surrounds us and should influence each decision we make. Most of us calculate risk without conscious thought. The risk of a poor restaurant choice may be opportunity cost or a hospital visit. The risk of an uninformed business decision could be service disruption, crippling fines, and even bankruptcy.

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Topics: cyber security, Digital Transformation, work, confidentiality, risk, privacy

Shifting customer service into high gear

Posted by ServiceNow on Apr 17, 2019 2:56:42 PM

When a customer contacts customer service, whatever channel they use or problem they have, they want fast answers. Most expect “now” service within 5 minutes of making contact online and say that valuing their time is the most important thing a company can do to provide good customer service.

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The Power of an Amazing Onboarding Experience

Posted by ServiceNow on Nov 27, 2018 1:15:30 PM

Onboarding is a critical moment in the employee life cycle. It is the unique opportunity companies have to engage their new hires, excite them and provide assurance and confidence that they have joined a great company. Making the life-changing decision to move to a new employer should not be followed by disappointment at the start of the journey. People need to feel that they have made the right choice from the very beginning, and this creates a strong bond with the company, the new team and a sense of common purpose. Find out more about creating an amazing onboarding experience.

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Topics: HR, Technology, People, Human Resources, Digitaltransformation, HR Manager, HR management

Running IT as a Business using IT4IT and ServiceNow

Posted by ServiceNow on Jun 6, 2018 11:30:54 AM

We've been talking for years about running IT as a business.  Multiple industry standards have taken their shot a guiding customers down this golden path, with varying degrees of success.  The latest, and possibly most promising, is called IT4IT.  This blog is meant as a quick introduction to IT4IT and our suggestions on how to get started.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, devops, security, cyber security

Best practices for implementing the Incident Management application

Posted by ServiceNow on May 25, 2018 10:22:46 AM

Behind the scenes here at ServiceNow, the Knowledge Management and Multimedia teams work closely with subject matter experts to disseminate critical information to our customers. We've found that certain topics come up frequently, in the form of best practices that can help you keep your ServiceNow instances running smoothly. 

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, devops, security, cyber security

ServiceNow® Project Portfolio Management product enhancements and updates in the Kingston release.

Posted by ServiceNow on May 10, 2018 2:53:48 PM

IProject Portfolio Management provides a simplified, team-oriented approach to Project Portfolio Management and IT development by combining several individual applications. After you upgrade the instance, the default value of the Retain start on constraint on tasks after adding relations property is now set to true and cannot be changed back to false.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, devops, security, cyber security

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