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Why it’s high time for IT in finance (and beyond)

Posted by ServiceNow on Mar 5, 2020 5:55:00 AM

The financial function is one of the more respected, highly-trained, and revered departments of any business. Accountants (both management and chartered), actuarial professionals, and financial professionals of all disciplines generally take on several years of post-graduate studies that put them in line for a potential slot in C-suite management, if they choose to pursue that course.

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Topics: IT, Finance

A Frictionless Employee Experience

Posted by ServiceNow on Feb 20, 2020 8:55:00 AM

The way we interact with technology at work is changing dramatically, thanks to millennials and Gen-Z. The tail end of the millennial generation (born between 1981-1996) is entering the workforce while Gen-Z, born after 1997 and the 27% of the population, is just beginning to work. (Business Insider Intelligence)  

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Topics: Technology, Digital Transformation, Digital Employee Experience, artificial intelligence

How to modernize citizen engagement to create an excellent experience for all

Posted by ServiceNow on Jan 28, 2020 9:43:21 AM

The concept of citizen engagement has been around for centuries, but the ways in which citizens want to engage are new for our modern times. Today’s citizens have high expectations. When interacting with government agencies, they want service that is similar to what they get from the companies they do business with. 

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Topics: Digital Transformation, user experience

How to supercharge your digital transformation journey

Posted by ServiceNow on Jan 14, 2020 8:55:00 AM

Digital Transformation is a journey, not an immediate shift from one state to another. That said, the desired destination is the same for every business, regardless of size or industry. It’s a place where you’re moving faster, making better decisions, and competing in the digital era.

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Topics: CIO, Technology, Business, Digital Transformation

What your team wants

Posted by ServiceNow on Dec 26, 2019 9:00:00 AM

When companies are growing and fighting on many different battlefronts, they sometimes forget how hard it can be for their employees to get work done every day. All too often, discussion about how to improve the employee experience happens among the HR and IT leaders who are typically tasked with creating that experience. But what about the employee perspective? What do they say about what’s blocking their productivity or holding them back? What do they want more of? What do they want changed?

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Topics: ServiceNow, productivity, employee experience, service support

HR skills get a makeover

Posted by ServiceNow on Nov 19, 2019 9:00:00 AM

HR teams must lead broad employee reskilling efforts, but many need skill upgrades themselves. “People analytics” is the HR skill in top demand. HR teams also need to double down on soft skills and business acumen.

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Topics: HR, ServiceNow, communication, HR management, employee experience, employees, creativity, leadership, abilities

Preventing incidents in a crowded airspace

Posted by ServiceNow on Nov 5, 2019 9:00:00 AM

The UK presents one of the busiest air traffic control environments in the world and it’s set to become even more challenging. Air travel numbers are on the rise and that means airspace is getting ever more complex to control while ensuring safety and reducing the environmental impact.

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Topics: IT, ServiceNow, productivity, Digital Transformation, incidents, performance, airspace

Why ITOM, ITSM, and AIOps belong together

Posted by ServiceNow on Oct 17, 2019 9:00:00 AM

To paraphrase Winston Churchill, if you don’t learn from history, you’re doomed to repeat it. That may sound a bit apocalyptic, but here’s the point: To make well-informed, well-judged decisions, you need historical context. That’s why we get better at doing things over time. Expertise doesn’t just instantly happen—it’s a combination of intelligence and experience.

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Topics: ITSM, IT, ServiceNow, Digital Transformation, AIOps, ITOM, operation management, Service Management

How ServiceNow is helping U.S. Bank build a culture of IT self-service

Posted by ServiceNow on Oct 10, 2019 9:00:00 AM

 

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Topics: IT, change management, ServiceNow, productivity, Digital Transformation, bank, incidents

The Future of Work Is Human — Only Better

Posted by ServiceNow on Sep 10, 2019 9:25:00 AM

From The Terminator to Ex Machina, Hollywood has a long history of portraying robots and Artificial Intelligence as an evil cohort with little regard for human life. But what is more alarming than a robot trying to eliminate the human race? How about one trying to take your job?

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Topics: ServiceNow, Digital Transformation, robots, employees, process automation, smart machines, creativity

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