Does your company have processes with too many steps? Do employees not know how to, or are they too lazy to, carry out certain tasks to the very end? If the answer to either of these questions is yes, read on. In this information you will find the keys to improving the digital adoption of your workers, while increasing their productivity and efficiency.
The world is a perfect system governed by universal laws that control its workings. Therefore, if it rains hard and you have no umbrella, you come home soaked. This happens because there is a reason that triggers a consequence. The law of cause and effect is present in all areas of society.
Forbes is clear: 84% of Digital Transformation projects fail due to the failed adoption of technology - a fundamental aspect that results in the expected benefits. For this reason, Gartner warns of the need for a more innovative and sustainable approach for organisations to achieve their goals. According to Ovum analysts, only 8% of executives believe that transformation has been undergone according to the needs and demands of the market.
Imagine a board game. On one side employees; on the other the IT department. The referee: executive leadership. The game is on. The goal is not to beat the opponent. Quite the opposite; it is to work as a team to reach the goal as quickly as possible, increasing productivity and minimising costs.
Incident management means restoring normal computing services as quickly as possible to minimize the impact to the business. Yet, ironically, in a technology industry where innovation is the driving force, key elements of incident management have not been updated for some time.
Are all your employees connected to and feel supported by the information they receive from the company? Is there feedback? If you are working remotely and use programmes such as Teams, Zoom, Slack or HipChat, chances are your immediate response is yes. You have the channel and the message.
Did you know that 20% of tasks carried out by the service desk or the Human Resources section don’t generate any added value? Are you worried? Although it’s hard to assimilate, it is the reality suffered by one out of every four companies. Now, what’s the reason? Employees usually have the same problems and come en masse to solve them, thus leading to a major bottleneck due to repetitive incidents that bring us nowhere.
Artificial intelligence and machine learning are the main characteristics of the co-workers who never leave the screen. They are there, in the background of the network, collaborating and helping with different tasks without making a sound. Bots, chatbots, assistants and virtual agents represent the future of self-service.
It is common to find companies that continue to advance in the same way they did 10 years ago, despite the fact that changes in the environment push teams to work and manage things differently. They decide not to board the Digital Transformation train because they believe that by following the traditional steps they will go further. Sometimes it works; however, that is not always so.