The pandemic has accelerated the Digital Transformation of many companies that have had to adapt to a pace of digitisation beyond their capabilities. This has caused them to look for guarantees to be able to offer usable and intuitive services that allow them to work without complexity from a technological point of view.
This is a key opportunity to maximise user experience, and it is increasingly important to obtain broad data performance to have a complete and real-time view of the situation. We are experiencing a revolution with new demands and needs that always advances with an intrinsic backdrop: reduce costs, improve efficiency, and increase productivity.
We have three maxims that place employees at the centre. They are the key piece in the new normality with some workers already installed in the office, others teleworking, and even a part combining both situations. In this hybrid environment, communication and monitoring the employees’ feelings is essential to overcome all the obstacles and face the needs of this reality.
It is essential that technology be an ally on a day-to-day basis. For this reason, the first step for a company that wants to be at the forefront is to align its business objectives with technological ones. In this way, you will move forward on a secure path in which all the challenges are met in the times of the pandemic.
In achieving your short-, medium- and long-term goals, you will encounter obstacles along the way. One of these obstacles, in the opinion of the workers consulted, is derived from connectivity problems both at home and in the office, since they generate the greatest impact on the business. It is also essential to configure tools that allow the connection between team members to be carried out through official channels, which will avoid loss of confidential information and security breaches.
The latter are a hot spot. In fact, half of entrepreneurs claim they are concerned about defending cybersecurity, and 37% mention the challenges in the implementation of new or existing technologies, according to a study by a US consultancy carried out during the pandemic. Along these lines, 50% affirm that their IT teams are not prepared to handle post-Covid-19 policies.
However, they rely on technology to cut costs and help their workers meet their professional expectations. Why? If the employees feel isolated, productivity will decrease, which will undoubtedly have a negative influence on business development. The ideal is to create a work climate dominated by satisfaction, since employees who turn off the computer with that feeling are 12% more productive. This is the conclusion of a study by researchers at the University of Warwick.
The roadmap to follow is clear if you want your organisation to be competitive: design and plan a strategy to achieve a high degree of satisfaction among the workforce. This task is not simple, as it requires a lot of information; data that can be obtained by monitoring the employee experience through Nexthink. It must be taken into account that objective metrics reflect whether the work is being done well or not, however, feelings can only be measured through this platform that helps to detect in real time that lack of motivation caused by low commitment, which can translate to losses of $25 million a year.
Apart from employee monitoring, it is especially important to eliminate frustration and improve employee satisfaction with smart and efficient services. That aspect comes from ServiceNow’s HR Service Delivery, which increases satisfaction by giving workers access to the services they need, while increasing productivity and optimising service delivery.
The only thing that is clear is that professionals are the protagonists of the future of work. At home, physical interactions are reduced, but if you want to ensure the success of your organisation, the human factor is crucial. The next steps are in your hands, and technology will have a lot to say about it.