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What is the essence of ServiceNow?

Posted by SilverStorm on Sep 24, 2019 9:00:00 AM

ServiceNow Fundamentals Digital Transformation productivity employees training

In the digital era, professions related to engineering, telecommunications and Information Technology (IT) are essential to help companies solve the problems that arise in their day-to-day lives and, above all, to keep updated to make the most of the platforms they implement. IT department must be the backbone of the companies, it is the vital basis that supports and directs disruptive technologies in a connected society, which will continue to grow exponentially in the coming years.

In this scenario, having an adequate technological infrastructure is pivotal for the success of Digital Transformation and for business competitiveness. ServiceNow is a tool that puts at the service of all employees the available information of the organization to optimize each level in a profitable way after the important investment made.

Finding a trusted partner that offers a positive experience during the process is crucial and it helps to answer questions as when to take the step? and what is the best way to do it? Of course, having an ally with our same goals is not easy. It is important to locate someone who has the necessary experience to be able to take the services to the next level without friction. It is also essential that workers acquire the necessary training to understand the solutions that are implemented. And the platform has to adapt to your needs and solve simple problems without having to go to a specialized user external to the company.

The first contact for ServiceNow users who want to be more autonomous, strengthen ideas and learn the terminology of this solution could be through ServiceNow Fundamentals, a three-day training course, where attendees, with various organizational roles, receive a summary of the base scheme of data and know advanced functionalities, such as data security, notification configuration, data model exploration, analysis and configuration of lists and forms, execution of basic reports, creation of automations through “Flow Designer”, assignment of tasks, or learning of two key applications as Knowledge Base and Service Catalog, among others.

ServiceNow Fundamentals is divided by modules, two per day. In each of them, there are several sections with theoretical and practical part, in which real cases are presented and group discussions are held. The finishing touch is put by a two-and-a-half-hour megaproject in which all the notions learned in the course are applied. The assistants, although they fulfilled their expectations, remain with desire to continue knowing the tool. Upon completion, each participant receives an official documentation that includes a code for the Certified System Administrator (CSA) certification. A unique cover letter for both the company and the worker.

The course is attended by varied profiles, with which experiences from other companies are known. To the productive ecosystem are added the professionals of SilverStorm, the main partner of the company in Spain, who are very qualified in the ServiceNow tools. A reliable partner that helps to know functionalities to continue climbing in a transparent and efficient way, reducing costs and increasing productivity and income. By the end of 2019, SilverStorm will have given 90 days of training.

For more information and registration. Press here. 

Topics: productivity, Digital Transformation, ServiceNow Fundamentals, training, employees

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