How feelings help enterprises to be successful?

Posted by SilverStorm on Oct 1, 2019 9:00:00 AM

Productivity Digital Transformation IT Nexthink employee experience user sentiments metrics

The development of information and communications technologies has meant a revolution in IT companies, as the employees acquire new roles. It goes from being a mere spectator of content to becoming the generator of it. For this reason, it is important to have innovative tools at their service so they can interact with the all IT environment in a safe and pleasant way.

The volume of information surrounding the workplace is the gold mine of the 21st century and whoever controls the data will dominate the market. To the objective data the subjective ones are added to improve the quality of the service that the users pursue. The goal is to get a complete and integrated view, a quick view of security, usage behaviour, network, software and material. But why? Many companies carry out implementations that they do not use. In fact, 80% of the programs that are installed are used little, less than once a month.

If you do not want your company's resources to be wasted, it is essential to combine the feelings of the employees with the information provided by the devices and actions in real time. In doing so, better opportunities are identified, which translates into reduced costs, lower worker exhaustion and higher productivity.

Data is at the same level as financial, material and human resources. They are the axis on which business management revolves. A more complex and changing world that creates an increasingly urgent need to know the environment both for decision making and to protect the company from internal and external vulnerabilities.

Objective data is technical and performance, structured and collected in real time from both users' devices and operating systems, applications, networks, hardware, ports, etc. They are fixed and help to establish the strengths and weaknesses so that the business continues to grow. They analyse the performance of the technology that they have implemented from the perspective of the end user, although only with them you get half of the x-ray of what is happening. In this scenario, subjective data comes into play, that is, metrics that provide new, more human knowledge and allow the IT department to be more proactive, reduce costs and increase employee productivity.

The combination of objective and subjective data helps to understand problems by relating what is seen with what is felt, which leads to faster transformations, made from the best experience provided by users. Together they offer a prism of context and workers in all departments. It is ideal to have a single source of information that brings together the digital experience of employees. In this way, the challenges and frustrations of all members of the organization can be addressed. A guide with objective data and continuous metrics of feelings to draw the roadmap that modifies what does not work and aligns around the required Digital Transformation. An organization with a common objective and with the know-how of the employees in the centre.

Topics: IT, productivity, Digital Transformation, user feelings, employees, objective data

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