Blog

Five reasons your HR transformation has left employees wanting more

Posted by ServiceNow on Aug 29, 2019 9:00:00 AM

Two-thirds of human resources executives today agree that HR is undergoing digital transformation, according to a recent study. Yet many organizations are finding that even after these costly initiatives are complete, employee engagement —a critical measure of HR effectiveness— isn’t moving in the right direction. And the broader challenge is a big one: Engaged employees represent just 34% of U.S. workers, according to Gallup’s latest annual survey.  

Read More

Topics: HR, ServiceNow, Digital Transformation, employee experience

The Magic Number Behind World-Class Employee Experience

Posted by Nexthink on Aug 27, 2019 9:00:00 AM

Imagine you had a way to see exactly what IT issues were impacting your employees. And imagine you had one view showing both issue diagnosis and resolution path, with the possibility to take instant action with a one-click fix? Nexthink’s Digital Experience Score delivers just this by combining hard metrics with user sentiment data to give immediate visibility, context and understanding of employees’ experiences across key areas.

Read More

Topics: Nexthink, process automatization, Digital Strategies, Digital Transformation, hard metrics, user sentiment, integral management

Five ways to achieve operational excellence

Posted by ServiceNow on Aug 22, 2019 9:30:00 AM

Having returned from Knowledge 2019, the annual ServiceNow event for customers and partners, I realised how important peer-to-peer information sharing and collaboration is to remain at the forefront of innovation.

Read More

Topics: IT, ServiceNow, Digital Transformation, operational excellence, scalable solution

Applying design thinking to the employee experience

Posted by Nexthink on Aug 20, 2019 9:30:00 AM

It’s likely that you’ve heard the term design thinking used in a business or product context this year. Applying design thinking is in vogue; but what is design thinking, anyway? And does it apply only in product development, or can it be used in the business world?

Read More

Topics: IT, Nexthink, Digital Transformation, design thinking, analysis paralysis, approach interactive, employee experience, feedback

Every business leader is a digital risk manager

Posted by ServiceNow on Aug 13, 2019 11:00:00 AM

New ways of working create new forms of risk. While few of us devote hours each day to thinking about risk, it surrounds us and should influence each decision we make. Most of us calculate risk without conscious thought. The risk of a poor restaurant choice may be opportunity cost or a hospital visit. The risk of an uninformed business decision could be service disruption, crippling fines, and even bankruptcy.

Read More

Topics: cyber security, Digital Transformation, work, confidentiality, risk, privacy

The Digital Experience Score – Aligning the Enterprise Around a Common Goal

Posted by Nexthink on Aug 8, 2019 9:37:23 AM

The release of Nexthink’s Digital Experience Score earlier this year was an important milestone for the company and was the outcome of many conversations we had with our customers over the last few years. It has probably been five years since I first heard a customer talking about the need for metrics to address the challenges they were having in taking a more employee-centric approach to their business.

Read More

Topics: disruptive, productivity, Nexthink, process automatization, Digital Experience Score, change, Digital Transformation

Five Ways to Accurately Measure Employee Experience Success

Posted by Nexthink on Jul 30, 2019 3:06:18 PM

Even though it’s early, my discussions these first few months of the year tell me that “employee experience” is becoming one of the buzzwords of 2019. The CEOs and CTOs I’ve spoken with at companies of all types and sizes are talking about the need to provide a world-class workplace experience for their employees (and what that actually means). But why should executives focus on providing a strong employee experience? Why should you use precious time and resources on improving how your employees work each day?

Read More

Topics: CIO, Technology, HumanResources, Digitaltransformation, productivity, Nexthink, Digital Strategies, Customer Experience

Improving the experience of our employees has never been so easy

Posted by Raúl Flores on Jun 10, 2019 10:01:42 AM

Why is the employee experience so important and what are the most common problems faced by companies?

Read More

Topics: HR, Technology, HumanResources, People, Digitaltransformation, HR Manager, Onboarding Plan

Shifting customer service into high gear

Posted by ServiceNow on Apr 17, 2019 2:56:42 PM

When a customer contacts customer service, whatever channel they use or problem they have, they want fast answers. Most expect “now” service within 5 minutes of making contact online and say that valuing their time is the most important thing a company can do to provide good customer service.

Read More

Putting Employees at the Centerpiece of Your 2019 IT Strategy

Posted by Nexthink on Mar 19, 2019 4:10:16 PM

In recent years, IT professionals have been progressively realizing that successful IT strategies actually depend on a simple question: who? Indeed, for once, instead of asking “what” or “how much,” they are shifting their focus towards the people ultimately impacted by IT decision making – their employees.

Read More

Subscribe to Blog

Recent Posts

Posts by Topic

See all