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Innovation is constant as companies move in an environment that evolves very fast. To survive it is essential to bet on the management of organizational change. But what does it mean a proposal  is integrated in the Digital Transformation? A sustainable process, aligned with the business strategy, which bets on people with the main objective of leading the organization to success. Organizational change takes advantage of the novelties of the digital environment to create a flexible structure that is capable of reacting to changes on time and from knowledge.

Topics: employees, Solutions, leadership, Organizational Change

HR teams must lead broad employee reskilling efforts, but many need skill upgrades themselves. “People analytics” is the HR skill in top demand. HR teams also need to double down on soft skills and business acumen.

Topics: HR, ServiceNow, communication, HR management, employee experience, employees, creativity, leadership, abilities

Paying attention to the activities that support the organization is a task that companies should carry out. It influences the user experience and the efficiency of the business. A strategic partner in this path is ServiceNow.

Topics: IT, Digitaltransformation, WhatNow, ServiceImprovement, Solutions

The UK presents one of the busiest air traffic control environments in the world and it’s set to become even more challenging. Air travel numbers are on the rise and that means airspace is getting ever more complex to control while ensuring safety and reducing the environmental impact.

Topics: IT, ServiceNow, productivity, Digital Transformation, incidents, performance, airspace

I recently read an article in the Wall Street Journal about the need for companies to take into account what their employees’ needs are when rolling out new technologies. Many new technology initiatives fail because employees aren’t involved in the process at some level — whether it’s helping design a solution to their problems or providing regular feedback to their leadership teams on what’s working and what they need to be successful.

Topics: IT, productivity, Nexthink, Digital Transformation, employee experience, feedback, user sentiment

A recent Gartner report states: “Organizations with a cross-discipline cloud strategy are more likely to find success in cloud initiatives and recognize the full benefits of cloud.” 

Topics: Cloud, Zenoss, process automatization, Digital Transformation, real time, monitoring

Creating attractive environments and more efficient processes is the best way to improve our productivity. For this reason, the key is to focus on the results and manage, communicate and set objectives based on their achievement. Definitely the architecture of a stable business requires a motivated and prepared team to face the challenges that will arise in the future.

Topics: IT, ServiceNow, productivity, Digital Transformation, continuous improvement, proactivity, business strategies, efficiency, agility

To paraphrase Winston Churchill, if you don’t learn from history, you’re doomed to repeat it. That may sound a bit apocalyptic, but here’s the point: To make well-informed, well-judged decisions, you need historical context. That’s why we get better at doing things over time. Expertise doesn’t just instantly happen—it’s a combination of intelligence and experience.

Topics: ITSM, IT, ServiceNow, Digital Transformation, AIOps, ITOM, operation management, Service Management

Topics: Nexthink, sentiment data, integral management, Digital Employee Experience, continuous improvement, proactivity, objective metrics

 

Topics: IT, change management, ServiceNow, productivity, Digital Transformation, bank, incidents