Blog

Why The Digital Workplace Needs Both ‘Boomers’ & ‘Millennials’

Posted by Nexthink on Jan 23, 2020 8:55:00 AM

I’ve been thinking a lot lately about the phrase “Ok, Boomer”—that popular retort Millennials often use to joke about my generation’s perceived lack of knowledge with modern-day technology. To be honest, I laugh a lot at those jokes but that’s because I relate more to the disconnect between digital master and novice.

Read More

Topics: Digital Transformation, Digital Employee Experience, collaborative culture, Digital Workplace

Have you thought about your New Year Resolutions?

Posted by SilverStorm on Jan 21, 2020 9:45:27 AM

The beginning of the year is always a period to let the imagination fly and dream of achieving everything we have always had in mind, but we have never achieved. Spending more time with family and friends, leading a healthier life or traveling are some examples of the most frequent New Year resolutions. Unfortunately, these wishes, too many times, are stored in a drawer. The intention is good, however, there is not a clear road map, nothing advances and paralysis becomes the most inopportune guest.

Read More

Topics: Business, Digital Transformation, efficiency, Organizational Change, Profitability

How to supercharge your digital transformation journey

Posted by ServiceNow on Jan 14, 2020 8:55:00 AM

Digital Transformation is a journey, not an immediate shift from one state to another. That said, the desired destination is the same for every business, regardless of size or industry. It’s a place where you’re moving faster, making better decisions, and competing in the digital era.

Read More

Topics: CIO, Technology, Business, Digital Transformation

Poor Work Experiences Are a “We” Problem

Posted by Nexthink on Jan 9, 2020 9:20:03 AM

A few weeks ago I attended the Digital Workplace & Employee Experience Summit in Berlin hosted by Platinum Edge. I’ve been to hundreds of conferences in my professional career but none like this one. Surprisingly, the attendees and speakers weren’t just IT engineers like myself, but instead a mix and mash of human resources, change management, content marketing, and digital analytics professionals—all with skin in the proverbial workplace experience game.

Read More

Topics: user experience, satisfaction

What your team wants

Posted by ServiceNow on Dec 26, 2019 9:00:00 AM

When companies are growing and fighting on many different battlefronts, they sometimes forget how hard it can be for their employees to get work done every day. All too often, discussion about how to improve the employee experience happens among the HR and IT leaders who are typically tasked with creating that experience. But what about the employee perspective? What do they say about what’s blocking their productivity or holding them back? What do they want more of? What do they want changed?

Read More

Topics: ServiceNow, productivity, employee experience, service support

Reasons to know how workers feel

Posted by SilverStorm on Dec 19, 2019 9:00:00 AM

Employees are the best voice of any company's image. If they are informed and motivated, they will be more productive in their daily lives. They will be proud to use the company’s tools and services, will speak well of the company to their friends, family and contacts which will help in attracting new talent. The solution is obvious. Communication, recognition and encouragement. Giving workers the instruments, they need and the opportunities to feel useful and to turn ideas into differentiating projects that can change the world.
Read More

Topics: IT, Nexthink, Digital Transformation, user sentiment, Digital Employee Experience

Why a company should invest in Customer Service Management?

Posted by Raúl Espinosa on Dec 17, 2019 11:30:00 AM

Digital Transformation is essential for the survival of companies. Only those companies that meet the needs of their customers will be competitive in the market. To take the step, you must understand the model and find a partner that provides solutions with attitude, motivation and talent. SilverStorm guides this process and uses technology efficiently and safely, as well as evaluating and controlling new internal and external systems.

Read More

Topics: CSM, ServiceNow, productivity, Digital Transformation, efficiency, competitiveness, maintenance, satisfaction, cost reduction

Want to repair a toxic work culture? You need a new type of hero

Posted by Nexthink on Dec 10, 2019 11:05:00 AM

There’s something weird going on in the world of enterprise tech.

IT support—often stereotyped as being distant, detached, and uncharismatic—is somehow becoming a source of cultural inspiration for employee productivity and happiness.

Read More

Topics: IT, Nexthink, user feelings, hard metrics, employees, incidents, toxic work culture

What are the reasons that make employees the best ambassadors of your company?

Posted by SilverStorm on Dec 3, 2019 9:00:00 AM

It is a long-distance race. Having an attractive company with ‘x-factor’ is a challenge. Being able to attract and retain the best professionals depends on the philosophy and way of working. Step by step, and from the inside, the company has to set foundations so that the workers feel part of the company and can become the best ambassadors.

Read More

Topics: productivity, Nexthink, user sentiment, employees, performance, talent, user experience, motivational climate, Benefits, collaborative culture, commitment

How to manage change without losing sight of your people

Posted by Rebeca Sánchez on Nov 22, 2019 8:55:00 AM

Innovation is constant as companies move in an environment that evolves very fast. To survive it is essential to bet on the management of organizational change. But what does it mean a proposal  is integrated in the Digital Transformation? A sustainable process, aligned with the business strategy, which bets on people with the main objective of leading the organization to success. Organizational change takes advantage of the novelties of the digital environment to create a flexible structure that is capable of reacting to changes on time and from knowledge.

Read More

Topics: employees, Solutions, leadership, Organizational Change

Subscribe to Blog

Recent Posts

Posts by Topic

See all