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Imagine a board game. On one side employees; on the other the IT department. The referee: executive leadership. The game is on. The goal is not to beat the opponent. Quite the opposite; it is to work as a team to reach the goal as quickly as possible, increasing productivity and minimising costs.

Talent is the cornerstone which makes a company succeed. However, you need a driving force, a locomotive. At this point, leadership comes into play, which becomes the fuel that activates and links people’s know-how around a common project. These two elements allow SilverStorm to walk the path of Digital Transformation. And we do so aware that trusting and recognizing the potential of our teams will help place us at the forefront. What's more, the data supports this roadmap.

Data is the most important asset of an organisation, not only at the operational level, but also when it comes to creating market value and transforming it into information that is critical to the business. Without rules, it doesn’t work; it gets lost in limbo. And even more so when it is inside a powerful platform that evolves very quickly, such as ServiceNow.

You may ask yourself, how can business continue as usual? Across the world, we are experiencing a global pandemic, the first of its kind and scale. Daily life has changed from going to the office to working from home. Campuses are closed and students are studying remotely. Businesses are having to deal with new situations they’ve never encountered before, all the while serving their employees and customers.

With that uncertainty comes a need for business continuity planning to ensure that companies can be prepared and operate normally in times of crisis.

Incident management means restoring normal computing services as quickly as possible to minimize the impact to the business. Yet, ironically, in a technology industry where innovation is the driving force, key elements of incident management have not been updated for some time.

Are all your employees connected to and feel supported by the information they receive from the company? Is there feedback? If you are working remotely and use programmes such as Teams, Zoom, Slack or HipChat, chances are your immediate response is yes. You have the channel and the message.

Did you know that 20% of tasks carried out by the service desk or the Human Resources section don’t generate any added value? Are you worried? Although it’s hard to assimilate, it is the reality suffered by one out of every four companies. Now, what’s the reason? Employees usually have the same problems and come en masse to solve them, thus leading to a major bottleneck due to repetitive incidents that bring us nowhere.

Artificial intelligence and machine learning are the main characteristics of the co-workers who never leave the screen. They are there, in the background of the network, collaborating and helping with different tasks without making a sound. Bots, chatbots, assistants and virtual agents represent the future of self-service.

It is common to find companies that continue to advance in the same way they did 10 years ago, despite the fact that changes in the environment push teams to work and manage things differently. They decide not to board the Digital Transformation train because they believe that by following the traditional steps they will go further. Sometimes it works; however, that is not always so.

Organisational change management is a continuous journey with multiple destinations but one true end: the people. Businesses must be prepared to adapt to a changing environment if they are to survive. For this reason, they put the tools they need to advance at the service of their employees. So, what’s the problem? They deliver the solutions without a handbook. Nobody knows what to do or how to react to the changes. The ‘every man for himself’ environment breathes behind every computer. It’s true that proactivity enters the field of play, but when it’s time to score, the team captain isn’t the one who shoots.