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Topics: IT, change management, ServiceNow, productivity, Digital Transformation, bank, incidents

Companies invest a lot of money in technology and equipment to organize their processes and to improve performance. The point is that data networks are increasing their extension, which makes it difficult to properly manage the system and its processes. Assuming a role of control over these technologies is the first step to detect of problems in advance and in a more proactive way by monitoring of environments.

Topics: IT, productivity, devops, Zenoss, Digital Transformation, integral management, AIOps, real time, monitoring

The development of information and communications technologies has meant a revolution in IT companies, as the employees acquire new roles. It goes from being a mere spectator of content to becoming the generator of it. For this reason, it is important to have innovative tools at their service so they can interact with the all IT environment in a safe and pleasant way.

Topics: IT, productivity, Digital Transformation, user feelings, employees, objective data

Even though it’s early, my discussions these first few months of the year tell me that “employee experience” is becoming one of the buzzwords of 2019. The CEOs and CTOs I’ve spoken with at companies of all types and sizes are talking about the need to provide a world-class workplace experience for their employees (and what that actually means).

Topics: productivity, Nexthink, Digital Transformation, hard metrics, user sentiment, Digital Employee Experience

In the digital era, professions related to engineering, telecommunications and Information Technology (IT) are essential to help companies solve the problems that arise in their day-to-day lives and, above all, to keep updated to make the most of the platforms they implement. IT department must be the backbone of the companies, it is the vital basis that supports and directs disruptive technologies in a connected society, which will continue to grow exponentially in the coming years.

Topics: productivity, Digital Transformation, ServiceNow Fundamentals, training, employees

Many companies have been at the forefront of technology by providing their employees with solutions that simplify and automate tasks to reduce time and cost. However, they have not stopped to think that they can still further reduce their issues. And is that each worker continues to lose 22 minutes a day due to IT problems. The reason: employees choose silence.

Topics: IT, productivity, employees, continuous improvement, bad experiences, prevention, issues

From The Terminator to Ex Machina, Hollywood has a long history of portraying robots and Artificial Intelligence as an evil cohort with little regard for human life. But what is more alarming than a robot trying to eliminate the human race? How about one trying to take your job?

Topics: ServiceNow, Digital Transformation, robots, employees, process automation, smart machines, creativity

As a company grows, any major change can mean an increase in costs, but also if it is used properly, and with the right tools, it offers new opportunities. Boosting Digital Transformation is the background setting of any business that wants to travel the path of success. For this reason, professionals responsible for guiding technology to improve people's lives and help them reach their full potential have to find the most effective way to do it.

Topics: IT, Digital Transformation, ServiceNow Fundamentals, training, digital strategy

It is difficult to overstate the importance and impact that Artificial Intelligence (AI) has had on the employee experience. This is crystal clear when you see how employees are interacting with their IT departments. Employees expect technology to just work. When there are technical problems the expectation is that fixing the issue will be fast and seamless. An increasingly important part of meeting this employee demand is the virtual agent, or chatbot.

Topics: Nexthink, ServiceNow Virtual Agent, Digital Employee Experience, Chabots

Two-thirds of human resources executives today agree that HR is undergoing digital transformation, according to a recent study. Yet many organizations are finding that even after these costly initiatives are complete, employee engagement —a critical measure of HR effectiveness— isn’t moving in the right direction. And the broader challenge is a big one: Engaged employees represent just 34% of U.S. workers, according to Gallup’s latest annual survey.  

Topics: HR, ServiceNow, Digital Transformation, employee experience