Digital Transformation continues to be a challenge despite the fact that the pandemic has catalysed this process. Although 8 out of 10 companies are accelerating their digitalisation this year, 80% of organisations are still reinventing their business model, according to a study by a US multinational. A future that seeks to provide answers in an uncertain world.
Topics: IT, agile, infraestructure, deal, contingencies
According to TecVision, 25% of world’s economy will be digital in the next 3 years. For this reason, the current technological environment is forcing companies to transform their business models.
Topics: CIO, customerservice, Technology, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, devops, agile, process automatization, Digital Strategies
After Knowledge17, ServiceNow has produced a new ServiceNow Store infographic with the latest stats on customers and app installs, incorporated the new Lightspeed Enterprise look and feel, and sliced and diced some shiny new (and mainstay top apps) app icons to match the five ServiceNow solutions (IT, Customer Service, HR, Security, and Business Apps).
Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile, business apps
Event management allows IT operation administrators to combine multiple event sources from monitoring tools such as Icinga and Nagios into a single management console. Event management provides options for configuring and managing events, and for integrating with other ServiceNow features such as incident, change, and task management, and CMDB and services management.
Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile
With Security Incident Response (SIR), track the progress of security incidents from initial analysis to containment, eradication, and recovery.
Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile
There are multiple approaches to separating data and process within ServiceNow. This article discusses how to choose the best option for your business requirements.
Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile
Orchestration automates simple or complex multi-system tasks on remote servers that are normally done manually. An Orchestration process can cross all management disciplines and interact with all types of infrastructure elements, such as applications, databases, and hardware. Orchestration combines the ServiceNow graphical workflow with the MID Server to run Orchestration-specific workflow activities.
Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile
This SNC Access Control plugin (com.snc.snc_access_control) enables customers to control which ServiceNow employees may access their instance, and when. When the plugin is first activated, ServiceNow employees cannot log into the customer's instance. Any currently logged-in ServiceNow employees remain logged in. The customer creates records in the SNC Access Control table that grant access to specific SNC employees or all employees.
Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile
The ServiceNow Discovery application finds computers and other devices connected to an enterprise's network. When Discovery finds a computer or device, it explores the device's configuration, provisioning, and current status and updates the CMDB accordingly. On computer systems, Discovery also identifies the software that is running and any TCP connections between computer systems. Discovery creates all the relationships between computer systems (such as an application on one server that uses a database on another server).
Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile
Security teams today are inundated with alerts and information from a growing number of siloed point solutions. In parallel, attacks via both known and unknown vulnerabilities continuously target critical business services, IT infrastructure, and users. These incidents and vulnerabilities lack business context, making it difficult to know which ones pose the greatest threat to the organization. Furthermore, manual processes and cross-team handoffs hinder the security team’s ability to efficiently respond to attacks or assess and remediate vulnerabilities.
Topics: CIO, customerservice, HR, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, agile