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Technology is only the first chapter in the history of the Digital Transformation. It is the tip of the iceberg of a complete revolution in placing solutions at the heart of the organisation. Companies are aware of the importance of this process, as it directly affects their customers. However, many move forward without a clear strategy, which involves employees. Why? If an employee cannot take advantage of the functions and characteristics of digitalisation, the organisation will not see a positive ROI.

Every crisis requires a coordinated, agile and personalised response. Generating a plan based on the reuse of resources, approaches and solutions can lead to management failure. The ideal is to follow procedures and instructions that offer an alternative to normal operating conditions, so as to allow the organisation to function, even if some of its functions cease to do so because of an incident.  

Prevention, protection and reaction are your three allies in drawing up your business contingency plan, i.e. the set of tasks that will enable your organisation to recover from an incident in a timeframe that does not compromise any key processes. This ensures a planned response, which impacts on your company's image and reputation, while mitigating the economic impact and loss of critical data.

Confinement created a world with a clear before and after. Many companies had to suddenly adopt teleworking, prioritising urgency over safety and improvising the implementation of solutions. In the new normal, the main question on the table is: Are the tools you adopted during confinement okay, or do they compromise the needs of your business? It’s time to make a decision to drive growth. Nine out of ten experts fear an increase in threats to organisations due to the combination of face-to-face and remote work.

Security is an intrinsic element of Digital Transformation, a path that has been accelerated by the pandemic. Organisations have had to adapt overnight to teleworking and cybercriminals have found their opportunity. Attacks have increased, on many occasions using fear, alarm, and the willingness of users to stay informed about Covid-19.

Clients are seeking to simplify solutions to be able to efficiently manage their businesses. The trend of the past of having two, three, or four different apps is being abandoned. The reason is very simple: companies want to have visibility and traceability of all movements from a single tool. The Digital Transformation is making it easier for organisations to scale and operate in increasingly changing, dynamic, and demanding scenarios.

Scalability together with agility is the combination that companies demand from their partners as they fight for the Digital Transformation of their businesses, with the aim of facing the future head on. These changes affect employees, who are seeing how their workplace is evolving to become more and more digital. To ensure that in that transition productivity is not lost along the way, business growth is driven, and resilience is increased, it is key to scale IT and customer service operations quickly.

Adapting to the new normality now appears to be one of the main challenges for many companies' headquarters that are at half speed with some employees at the office but a large part of the workforce doing remote work. Overnight, the virtual has taken over areas that were thought to be exclusively for -or better understood from- physical presence.  

Before the coronavirus made its visit to the planet, remote working was limited. In fact, some companies were reluctant to massively incorporate this practice. However, it will be one of the examples of the “lasting impact” that the pandemic will have on companies. They have discovered it out of necessity and in the process have experienced its advantages first-hand.  

Organisational change management is a continuous journey with multiple destinations but one true end: the people. Businesses must be prepared to adapt to a changing environment if they are to survive. For this reason, they put the tools they need to advance at the service of their employees. So, what’s the problem? They deliver the solutions without a handbook. Nobody knows what to do or how to react to the changes. The ‘every man for himself’ environment breathes behind every computer. It’s true that proactivity enters the field of play, but when it’s time to score, the team captain isn’t the one who shoots.