It is difficult to overstate the importance and impact that Artificial Intelligence (AI) has had on the employee experience. This is crystal clear when you see how employees are interacting with their IT departments. Employees expect technology to just work. When there are technical problems the expectation is that fixing the issue will be fast and seamless. An increasingly important part of meeting this employee demand is the virtual agent, or chatbot.
Evolving Digital Employee Experience – the Next Generation of Chatbots is Powered with Actionable Insight
Topics: Nexthink, ServiceNow Virtual Agent, Digital Employee Experience, Chabots