The cloud should be a priority for organisations that want to be competitive. According to Gartner, this year the cloud will become the default option for the implementation of software. It will do so because it provides the flexibility that guarantees more agile and appropriate responses. In addition, it simplifies the management of the infrastructure, because it does not need to maintain physical servers, while providing interfaces that facilitate configuration and monitoring.
Why a company should invest in Customer Service Management?
Digital Transformation is essential for the survival of companies. Only those companies that meet the needs of their customers will be competitive in the market. To take the step, you must understand the model and find a partner that provides solutions with attitude, motivation and talent. SilverStorm guides this process and uses technology efficiently and safely, as well as evaluating and controlling new internal and external systems.
Topics: CSM, ServiceNow, productivity, Digital Transformation, efficiency, competitiveness, maintenance, satisfaction, cost reduction