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The emergence of Covid-19 is leading to greater digitisation in many companies. Employees have changed their profile and organisations have prioritised access to give business continuity. Now the question arises as to whether they are on the right track or if they need to rethink some issues in order to handle challenges such as decreased productivity, an exponential increase in attacks, and the growing complexity of the ecosystem. This is a path that must be supplemented by internal applications, technologies, and equipment for workers to guarantee the protection of information and increase their satisfaction by having the necessary tools to perform their tasks.

Topics: Digital Transformation, employee experience, Digital Employee Experience, employees

It’s best to define some terms I often smirk when I hear or read about other companies pitching a digital experience management platform for IT support.

Topics: hard metrics, user sentiment, Digital Employee Experience, Profitability

The way we interact with technology at work is changing dramatically, thanks to millennials and Gen-Z. The tail end of the millennial generation (born between 1981-1996) is entering the workforce while Gen-Z, born after 1997 and the 27% of the population, is just beginning to work. (Business Insider Intelligence)  

Topics: Technology, Digital Transformation, Digital Employee Experience, artificial intelligence

I’ve been thinking a lot lately about the phrase “Ok, Boomer”—that popular retort Millennials often use to joke about my generation’s perceived lack of knowledge with modern-day technology. To be honest, I laugh a lot at those jokes but that’s because I relate more to the disconnect between digital master and novice.

Topics: Digital Transformation, Digital Employee Experience, collaborative culture, Digital Workplace

Employees are the best voice of any company's image. If they are informed and motivated, they will be more productive in their daily lives. They will be proud to use the company’s tools and services, will speak well of the company to their friends, family and contacts which will help in attracting new talent. The solution is obvious. Communication, recognition and encouragement. Giving workers the instruments, they need and the opportunities to feel useful and to turn ideas into differentiating projects that can change the world.

Topics: IT, Nexthink, Digital Transformation, user sentiment, Digital Employee Experience

Topics: Nexthink, sentiment data, integral management, Digital Employee Experience, continuous improvement, proactivity, objective metrics

Even though it’s early, my discussions these first few months of the year tell me that “employee experience” is becoming one of the buzzwords of 2019. The CEOs and CTOs I’ve spoken with at companies of all types and sizes are talking about the need to provide a world-class workplace experience for their employees (and what that actually means).

Topics: productivity, Nexthink, Digital Transformation, hard metrics, user sentiment, Digital Employee Experience

It is difficult to overstate the importance and impact that Artificial Intelligence (AI) has had on the employee experience. This is crystal clear when you see how employees are interacting with their IT departments. Employees expect technology to just work. When there are technical problems the expectation is that fixing the issue will be fast and seamless. An increasingly important part of meeting this employee demand is the virtual agent, or chatbot.

Topics: Nexthink, ServiceNow Virtual Agent, Digital Employee Experience, Chabots