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How to manage change without dying in the process?

Posted by SilverStorm on Mar 20, 2020 9:00:00 AM

Those in Human Resources are now proposing a form to request holidays even when it’s really easy to do so by email; I don't understand why we have to change the Word templates when the ones we use are fine; they have installed a new programme for us, but we have no idea how to use it, so we’ll just keep on using the usual one; we have a lot of problems but those in Marketing only care about making beautiful logos for social networks - not that that is any help to us at all!

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Topics: Human Resources, Digital Transformation, Organizational Change, Innovation, Tecnology

A Frictionless Employee Experience

Posted by ServiceNow on Feb 20, 2020 8:55:00 AM

The way we interact with technology at work is changing dramatically, thanks to millennials and Gen-Z. The tail end of the millennial generation (born between 1981-1996) is entering the workforce while Gen-Z, born after 1997 and the 27% of the population, is just beginning to work. (Business Insider Intelligence)  

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Topics: Technology, Digital Transformation, Digital Employee Experience, artificial intelligence

Finding Your Sweet Spot: Company Size and Digital Workplace Experience

Posted by Nexthink on Jan 30, 2020 8:55:00 AM

So much goes into making a workplace suitable for employees—flexibility, salary perks, team dynamics, etc.—but sometimes we forget that technology is paramount to allowing people to be productive and engaged. I experienced this first hand years ago during an internship. I worked for an intelligence organization and assumed I’d be surrounded by the latest and greatest in digital devices and tools.

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Topics: IT, Digital Experience Score, Digital Transformation

How to modernize citizen engagement to create an excellent experience for all

Posted by ServiceNow on Jan 28, 2020 9:43:21 AM

The concept of citizen engagement has been around for centuries, but the ways in which citizens want to engage are new for our modern times. Today’s citizens have high expectations. When interacting with government agencies, they want service that is similar to what they get from the companies they do business with. 

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Topics: Digital Transformation, user experience

Why The Digital Workplace Needs Both ‘Boomers’ & ‘Millennials’

Posted by Nexthink on Jan 23, 2020 8:55:00 AM

I’ve been thinking a lot lately about the phrase “Ok, Boomer”—that popular retort Millennials often use to joke about my generation’s perceived lack of knowledge with modern-day technology. To be honest, I laugh a lot at those jokes but that’s because I relate more to the disconnect between digital master and novice.

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Topics: Digital Transformation, Digital Employee Experience, collaborative culture, Digital Workplace

Have you thought about your New Year Resolutions?

Posted by SilverStorm on Jan 21, 2020 9:45:27 AM

The beginning of the year is always a period to let the imagination fly and dream of achieving everything we have always had in mind, but we have never achieved. Spending more time with family and friends, leading a healthier life or traveling are some examples of the most frequent New Year resolutions. Unfortunately, these wishes, too many times, are stored in a drawer. The intention is good, however, there is not a clear road map, nothing advances and paralysis becomes the most inopportune guest.

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Topics: Business, Digital Transformation, efficiency, Organizational Change, Profitability

How to supercharge your digital transformation journey

Posted by ServiceNow on Jan 14, 2020 8:55:00 AM

Digital Transformation is a journey, not an immediate shift from one state to another. That said, the desired destination is the same for every business, regardless of size or industry. It’s a place where you’re moving faster, making better decisions, and competing in the digital era.

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Topics: CIO, Technology, Business, Digital Transformation

Reasons to know how workers feel

Posted by SilverStorm on Dec 19, 2019 9:00:00 AM

Employees are the best voice of any company's image. If they are informed and motivated, they will be more productive in their daily lives. They will be proud to use the company’s tools and services, will speak well of the company to their friends, family and contacts which will help in attracting new talent. The solution is obvious. Communication, recognition and encouragement. Giving workers the instruments, they need and the opportunities to feel useful and to turn ideas into differentiating projects that can change the world.
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Topics: IT, Nexthink, Digital Transformation, user sentiment, Digital Employee Experience

Why a company should invest in Customer Service Management?

Posted by Raúl Espinosa on Dec 17, 2019 11:30:00 AM

Digital Transformation is essential for the survival of companies. Only those companies that meet the needs of their customers will be competitive in the market. To take the step, you must understand the model and find a partner that provides solutions with attitude, motivation and talent. SilverStorm guides this process and uses technology efficiently and safely, as well as evaluating and controlling new internal and external systems.

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Topics: CSM, ServiceNow, productivity, Digital Transformation, efficiency, competitiveness, maintenance, satisfaction, cost reduction

Preventing incidents in a crowded airspace

Posted by ServiceNow on Nov 5, 2019 9:00:00 AM

The UK presents one of the busiest air traffic control environments in the world and it’s set to become even more challenging. Air travel numbers are on the rise and that means airspace is getting ever more complex to control while ensuring safety and reducing the environmental impact.

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Topics: IT, ServiceNow, productivity, Digital Transformation, incidents, performance, airspace

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