The emergence of Covid-19 is leading to greater digitisation in many companies. Employees have changed their profile and organisations have prioritised access to give business continuity. Now the question arises as to whether they are on the right track or if they need to rethink some issues in order to handle challenges such as decreased productivity, an exponential increase in attacks, and the growing complexity of the ecosystem. This is a path that must be supplemented by internal applications, technologies, and equipment for workers to guarantee the protection of information and increase their satisfaction by having the necessary tools to perform their tasks.
The most important piece of your company is not the technology, it is your workers. The “new normal” is going to lead to certain scenarios where they will be at the forefront of decision making due to the hybrid environment that may exist in your business. Some employees are already installed in the office, others are still teleworking, and yet another a part is combining both situations. Overcoming the challenges in terms of Human Resources management, communication, and monitoring is essential in the business field if you want to successfully take on this new reality.
Forbes is clear: 84% of Digital Transformation projects fail due to the failed adoption of technology - a fundamental aspect that results in the expected benefits. For this reason, Gartner warns of the need for a more innovative and sustainable approach for organisations to achieve their goals. According to Ovum analysts, only 8% of executives believe that transformation has been undergone according to the needs and demands of the market.
Organisational change management is a continuous journey with multiple destinations but one true end: the people. Businesses must be prepared to adapt to a changing environment if they are to survive. For this reason, they put the tools they need to advance at the service of their employees. So, what’s the problem? They deliver the solutions without a handbook. Nobody knows what to do or how to react to the changes. The ‘every man for himself’ environment breathes behind every computer. It’s true that proactivity enters the field of play, but when it’s time to score, the team captain isn’t the one who shoots.
The cloud is a challenge and a trend for companies. The determination in consolidating their Digital Transformation is increasingly evident. In fact, 83% of an organisation’s workload will move to the cloud before the end of the year, according to Forbes. And it will do so because it represents a giant step forward that offers visibility, automation and governance.
Those in Human Resources are now proposing a form to request holidays even when it’s really easy to do so by email; I don't understand why we have to change the Word templates when the ones we use are fine; they have installed a new programme for us, but we have no idea how to use it, so we’ll just keep on using the usual one; we have a lot of problems but those in Marketing only care about making beautiful logos for social networks - not that that is any help to us at all!
The way we interact with technology at work is changing dramatically, thanks to millennials and Gen-Z. The tail end of the millennial generation (born between 1981-1996) is entering the workforce while Gen-Z, born after 1997 and the 27% of the population, is just beginning to work. (Business Insider Intelligence)
So much goes into making a workplace suitable for employees—flexibility, salary perks, team dynamics, etc.—but sometimes we forget that technology is paramount to allowing people to be productive and engaged. I experienced this first hand years ago during an internship. I worked for an intelligence organization and assumed I’d be surrounded by the latest and greatest in digital devices and tools.
The concept of citizen engagement has been around for centuries, but the ways in which citizens want to engage are new for our modern times. Today’s citizens have high expectations. When interacting with government agencies, they want service that is similar to what they get from the companies they do business with.
I’ve been thinking a lot lately about the phrase “Ok, Boomer”—that popular retort Millennials often use to joke about my generation’s perceived lack of knowledge with modern-day technology. To be honest, I laugh a lot at those jokes but that’s because I relate more to the disconnect between digital master and novice.