Now is the best time for organisations to reinvent themselves and present their services and solutions as workflows that connect their customers, employees, and suppliers. It’s time to leave manual processes behind and bet on automation. The biggest disruption ever raised in the business world is here. Are you ready? If the answer is yes, keep reading. The fact of the matter is that levels of uncertainty will only increase the anxiety experienced by workers. We do not yet know what has only disappeared for now and what has been erased forever. The new normal has been imposed and with it we see a significant number of changes on the path of Digital Transformation.
With digitisation as a model, uncertainty as a path, learning as you go, and flexibility as a pattern, many companies are leaving their comfort zones, which they must do to continue moving towards the objectives sought. In recent months, organisations have stepped on the digital accelerator, and at a faster pace than even the most optimistic predictions. However, it is key to continue going down this path that will undoubtedly help to promote resilience.
The pandemic has accelerated the Digital Transformation of many companies that have had to adapt to a pace of digitisation beyond their capabilities. This has caused them to look for guarantees to be able to offer usable and intuitive services that allow them to work without complexity from a technological point of view.
Hybrid work has become the imperative of the new normality. For this reason, companies need to find new ways to maintain and develop employee engagement. How? By reinventing the way they work. The pandemic is leaving behind a scenario dominated by informal conversations in a virtual format and home offices, but also by colleagues coming to the organisation's premises to perform their tasks.
Paying attention to the activities that support the organization is a task that companies should carry out. It influences the user experience and the efficiency of the business. A strategic partner in this path is ServiceNow.
Even though it’s early, my discussions these first few months of the year tell me that “employee experience” is becoming one of the buzzwords of 2019. The CEOs and CTOs I’ve spoken with at companies of all types and sizes are talking about the need to provide a world-class workplace experience for their employees (and what that actually means). But why should executives focus on providing a strong employee experience? Why should you use precious time and resources on improving how your employees work each day?
Why is the employee experience so important and what are the most common problems faced by companies?
Better employee experience drives better business outcomes1. The result? Technology is no longer the driving force of IT — instead, the end-users’ digital experience is the key to unlocking business value and driving ROI.
Although technology continues to evolve, the processes that support Information Technology Service Management (ITSM) have remained relatively unchanged for several decades. One of the main challenges to delivering high-quality IT services in this long-established approach is reactivity – that is, focusing on incident management as a means to resolve something that should never have happened in the first place.
Onboarding is a critical moment in the employee life cycle. It is the unique opportunity companies have to engage their new hires, excite them and provide assurance and confidence that they have joined a great company. Making the life-changing decision to move to a new employer should not be followed by disappointment at the start of the journey. People need to feel that they have made the right choice from the very beginning, and this creates a strong bond with the company, the new team and a sense of common purpose. Find out more about creating an amazing onboarding experience.