Two-thirds of human resources executives today agree that HR is undergoing digital transformation, according to a recent study. Yet many organizations are finding that even after these costly initiatives are complete, employee engagement —a critical measure of HR effectiveness— isn’t moving in the right direction. And the broader challenge is a big one: Engaged employees represent just 34% of U.S. workers, according to Gallup’s latest annual survey.
It’s likely that you’ve heard the term design thinking used in a business or product context this year. Applying design thinking is in vogue; but what is design thinking, anyway? And does it apply only in product development, or can it be used in the business world?