With digitisation as a model, uncertainty as a path, learning as you go, and flexibility as a pattern, many companies are leaving their comfort zones, which they must do to continue moving towards the objectives sought. In recent months, organisations have stepped on the digital accelerator, and at a faster pace than even the most optimistic predictions. However, it is key to continue going down this path that will undoubtedly help to promote resilience.
Topics: HR, Digitaltransformation, ServiceNow, productivity, Nexthink, Digital Experience Score, employees
The emergence of Covid-19 is leading to greater digitisation in many companies. Employees have changed their profile and organisations have prioritised access to give business continuity. Now the question arises as to whether they are on the right track or if they need to rethink some issues in order to handle challenges such as decreased productivity, an exponential increase in attacks, and the growing complexity of the ecosystem. This is a path that must be supplemented by internal applications, technologies, and equipment for workers to guarantee the protection of information and increase their satisfaction by having the necessary tools to perform their tasks.
Topics: Digital Transformation, employee experience, Digital Employee Experience, employees
The pandemic has accelerated the Digital Transformation of many companies that have had to adapt to a pace of digitisation beyond their capabilities. This has caused them to look for guarantees to be able to offer usable and intuitive services that allow them to work without complexity from a technological point of view.
Topics: HR, Digitaltransformation, ServiceNow, Nexthink, employees, The New Normal Services
Hybrid work has become the imperative of the new normality. For this reason, companies need to find new ways to maintain and develop employee engagement. How? By reinventing the way they work. The pandemic is leaving behind a scenario dominated by informal conversations in a virtual format and home offices, but also by colleagues coming to the organisation's premises to perform their tasks.
Topics: Digitaltransformation, Nexthink, employees
The most important piece of your company is not the technology, it is your workers. The “new normal” is going to lead to certain scenarios where they will be at the forefront of decision making due to the hybrid environment that may exist in your business. Some employees are already installed in the office, others are still teleworking, and yet another a part is combining both situations. Overcoming the challenges in terms of Human Resources management, communication, and monitoring is essential in the business field if you want to successfully take on this new reality.
Topics: ServiceNow, Nexthink, Digital Transformation, employees, The New Normal Services
Does your company have processes with too many steps? Do employees not know how to, or are they too lazy to, carry out certain tasks to the very end? If the answer to either of these questions is yes, read on. In this information you will find the keys to improving the digital adoption of your workers, while increasing their productivity and efficiency.
Topics: employees, walkme, digital adoption
Ten years ago you and I would have never discussed things like employee experience and engagement. We used to communicate in more defined terms. Admittedly, business needs were more centered on our customers, less on our own employees.
Topics: Technology, IT, employees
There’s something weird going on in the world of enterprise tech.
IT support—often stereotyped as being distant, detached, and uncharismatic—is somehow becoming a source of cultural inspiration for employee productivity and happiness.
Topics: IT, Nexthink, user feelings, hard metrics, employees, incidents, toxic work culture
It is a long-distance race. Having an attractive company with ‘x-factor’ is a challenge. Being able to attract and retain the best professionals depends on the philosophy and way of working. Step by step, and from the inside, the company has to set foundations so that the workers feel part of the company and can become the best ambassadors.
Topics: productivity, Nexthink, user sentiment, employees, performance, talent, user experience, motivational climate, Benefits, collaborative culture, commitment
Innovation is constant as companies move in an environment that evolves very fast. To survive it is essential to bet on the management of organizational change. But what does it mean a proposal is integrated in the Digital Transformation? A sustainable process, aligned with the business strategy, which bets on people with the main objective of leading the organization to success. Organizational change takes advantage of the novelties of the digital environment to create a flexible structure that is capable of reacting to changes on time and from knowledge.
Topics: employees, Solutions, leadership, Organizational Change