It’s best to define some terms I often smirk when I hear or read about other companies pitching a digital experience management platform for IT support.
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Topics: hard metrics, user sentiment, Digital Employee Experience, Profitability
There’s something weird going on in the world of enterprise tech.
IT support—often stereotyped as being distant, detached, and uncharismatic—is somehow becoming a source of cultural inspiration for employee productivity and happiness.
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Topics: IT, Nexthink, user feelings, hard metrics, employees, incidents, toxic work culture
Even though it’s early, my discussions these first few months of the year tell me that “employee experience” is becoming one of the buzzwords of 2019. The CEOs and CTOs I’ve spoken with at companies of all types and sizes are talking about the need to provide a world-class workplace experience for their employees (and what that actually means).
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Topics: productivity, Nexthink, Digital Transformation, hard metrics, user sentiment, Digital Employee Experience
Imagine you had a way to see exactly what IT issues were impacting your employees. And imagine you had one view showing both issue diagnosis and resolution path, with the possibility to take instant action with a one-click fix? Nexthink’s Digital Experience Score delivers just this by combining hard metrics with user sentiment data to give immediate visibility, context and understanding of employees’ experiences across key areas.
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Topics: Nexthink, process automatization, Digital Strategies, Digital Transformation, hard metrics, user sentiment, integral management