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I have already implemented ServiceNow, so What Now!

Posted by SilverStorm on Nov 7, 2019 12:51:13 PM

Paying attention to the activities that support the organization is a task that companies should carry out. It influences the user experience and the efficiency of the business. A strategic partner in this path is ServiceNow.

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Topics: IT, Digitaltransformation, WhatNow, ServiceImprovement, Solutions

Preventing incidents in a crowded airspace

Posted by ServiceNow on Nov 5, 2019 9:00:00 AM

The UK presents one of the busiest air traffic control environments in the world and it’s set to become even more challenging. Air travel numbers are on the rise and that means airspace is getting ever more complex to control while ensuring safety and reducing the environmental impact.

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Topics: IT, ServiceNow, productivity, Digital Transformation, incidents, performance, airspace

How To Give Your Employees A Voice During Digital Transformation

Posted by Nexthink on Oct 29, 2019 9:00:00 AM

I recently read an article in the Wall Street Journal about the need for companies to take into account what their employees’ needs are when rolling out new technologies. Many new technology initiatives fail because employees aren’t involved in the process at some level — whether it’s helping design a solution to their problems or providing regular feedback to their leadership teams on what’s working and what they need to be successful.

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Topics: IT, productivity, Nexthink, Digital Transformation, employee experience, feedback, user sentiment

Are you sure that your company is aligned with business strategies?

Posted by SilverStorm on Oct 22, 2019 9:00:00 AM

Creating attractive environments and more efficient processes is the best way to improve our productivity. For this reason, the key is to focus on the results and manage, communicate and set objectives based on their achievement. Definitely the architecture of a stable business requires a motivated and prepared team to face the challenges that will arise in the future.

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Topics: IT, ServiceNow, productivity, Digital Transformation, continuous improvement, proactivity, business strategies, efficiency, agility

Why ITOM, ITSM, and AIOps belong together

Posted by ServiceNow on Oct 17, 2019 9:00:00 AM

To paraphrase Winston Churchill, if you don’t learn from history, you’re doomed to repeat it. That may sound a bit apocalyptic, but here’s the point: To make well-informed, well-judged decisions, you need historical context. That’s why we get better at doing things over time. Expertise doesn’t just instantly happen—it’s a combination of intelligence and experience.

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Topics: ITSM, IT, ServiceNow, Digital Transformation, AIOps, ITOM, operation management, Service Management

How ServiceNow is helping U.S. Bank build a culture of IT self-service

Posted by ServiceNow on Oct 10, 2019 9:00:00 AM

 

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Topics: IT, change management, ServiceNow, productivity, Digital Transformation, bank, incidents

Do you want to have the technology of your company under control?

Posted by SilverStorm on Oct 8, 2019 9:00:00 AM

Companies invest a lot of money in technology and equipment to organize their processes and to improve performance. The point is that data networks are increasing their extension, which makes it difficult to properly manage the system and its processes. Assuming a role of control over these technologies is the first step to detect of problems in advance and in a more proactive way by monitoring of environments.

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Topics: IT, productivity, devops, Zenoss, Digital Transformation, integral management, AIOps, real time, monitoring

How feelings help enterprises to be successful?

Posted by SilverStorm on Oct 1, 2019 9:00:00 AM

The development of information and communications technologies has meant a revolution in IT companies, as the employees acquire new roles. It goes from being a mere spectator of content to becoming the generator of it. For this reason, it is important to have innovative tools at their service so they can interact with the all IT environment in a safe and pleasant way.

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Topics: IT, productivity, Digital Transformation, user feelings, employees, objective data

Have you stopped to think what makes us lose IT issues?

Posted by SilverStorm on Sep 17, 2019 9:00:00 AM

Many companies have been at the forefront of technology by providing their employees with solutions that simplify and automate tasks to reduce time and cost. However, they have not stopped to think that they can still further reduce their issues. And is that each worker continues to lose 22 minutes a day due to IT problems. The reason: employees choose silence.

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Topics: IT, productivity, employees, continuous improvement, bad experiences, prevention, issues

Adaptation, strategy and success with digital training

Posted by SilverStorm on Sep 5, 2019 11:00:00 AM

As a company grows, any major change can mean an increase in costs, but also if it is used properly, and with the right tools, it offers new opportunities. Boosting Digital Transformation is the background setting of any business that wants to travel the path of success. For this reason, professionals responsible for guiding technology to improve people's lives and help them reach their full potential have to find the most effective way to do it.

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Topics: IT, Digital Transformation, ServiceNow Fundamentals, training, digital strategy

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