Incident management means restoring normal computing services as quickly as possible to minimize the impact to the business. Yet, ironically, in a technology industry where innovation is the driving force, key elements of incident management have not been updated for some time.
The financial function is one of the more respected, highly-trained, and revered departments of any business. Accountants (both management and chartered), actuarial professionals, and financial professionals of all disciplines generally take on several years of post-graduate studies that put them in line for a potential slot in C-suite management, if they choose to pursue that course.
If you are in IT Ops or DevOps, hardly a day goes by without someone mentioning AIOps. There are a few who think AIOps can replace IT Ops tools today. Others debate this, saying that AIOps is still a nascent field, and it will take a few more years until we see a full-fledged AIOps platform for IT operations management. But there’s always been a lot of confusion on how AIOps really works.
Ten years ago you and I would have never discussed things like employee experience and engagement. We used to communicate in more defined terms. Admittedly, business needs were more centered on our customers, less on our own employees.
Companies nowadays live in a world where differentiation from the competition is in their DNA, and in order to differentiate themselves, companies need to address the challenge of Digital Transformation. According to Forrester Research, 70% of companies that were on the Fortune 1000 list ten years ago have now disappeared. The reason? Their inability to adapt to change and carry out a process of change in their digital strategies.
So much goes into making a workplace suitable for employees—flexibility, salary perks, team dynamics, etc.—but sometimes we forget that technology is paramount to allowing people to be productive and engaged. I experienced this first hand years ago during an internship. I worked for an intelligence organization and assumed I’d be surrounded by the latest and greatest in digital devices and tools.
Employees are the best voice of any company's image. If they are informed and motivated, they will be more productive in their daily lives. They will be proud to use the company’s tools and services, will speak well of the company to their friends, family and contacts which will help in attracting new talent. The solution is obvious. Communication, recognition and encouragement. Giving workers the instruments, they need and the opportunities to feel useful and to turn ideas into differentiating projects that can change the world.
There’s something weird going on in the world of enterprise tech.
IT support—often stereotyped as being distant, detached, and uncharismatic—is somehow becoming a source of cultural inspiration for employee productivity and happiness.
Paying attention to the activities that support the organization is a task that companies should carry out. It influences the user experience and the efficiency of the business. A strategic partner in this path is ServiceNow.
The UK presents one of the busiest air traffic control environments in the world and it’s set to become even more challenging. Air travel numbers are on the rise and that means airspace is getting ever more complex to control while ensuring safety and reducing the environmental impact.