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How ServiceNow is helping U.S. Bank build a culture of IT self-service

Posted by ServiceNow on Oct 10, 2019 9:00:00 AM

 

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Topics: IT, change management, ServiceNow, productivity, Digital Transformation, bank, incidents

Do you want to have the technology of your company under control?

Posted by SilverStorm on Oct 8, 2019 9:00:00 AM

Companies invest a lot of money in technology and equipment to organize their processes and to improve performance. The point is that data networks are increasing their extension, which makes it difficult to properly manage the system and its processes. Assuming a role of control over these technologies is the first step to detect of problems in advance and in a more proactive way by monitoring of environments.

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Topics: IT, productivity, devops, Zenoss, Digital Transformation, integral management, AIOps, real time, monitoring

How feelings help enterprises to be successful?

Posted by SilverStorm on Oct 1, 2019 9:00:00 AM

The development of information and communications technologies has meant a revolution in IT companies, as the employees acquire new roles. It goes from being a mere spectator of content to becoming the generator of it. For this reason, it is important to have innovative tools at their service so they can interact with the all IT environment in a safe and pleasant way.

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Topics: IT, productivity, Digital Transformation, user feelings, employees, objective data

Have you stopped to think what makes us lose IT issues?

Posted by SilverStorm on Sep 17, 2019 9:00:00 AM

Many companies have been at the forefront of technology by providing their employees with solutions that simplify and automate tasks to reduce time and cost. However, they have not stopped to think that they can still further reduce their issues. And is that each worker continues to lose 22 minutes a day due to IT problems. The reason: employees choose silence.

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Topics: IT, productivity, employees, continuous improvement, bad experiences, prevention, issues

Adaptation, strategy and success with digital training

Posted by SilverStorm on Sep 5, 2019 11:00:00 AM

As a company grows, any major change can mean an increase in costs, but also if it is used properly, and with the right tools, it offers new opportunities. Boosting Digital Transformation is the background setting of any business that wants to travel the path of success. For this reason, professionals responsible for guiding technology to improve people's lives and help them reach their full potential have to find the most effective way to do it.

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Topics: IT, Digital Transformation, ServiceNow Fundamentals, training, digital strategy

Five ways to achieve operational excellence

Posted by ServiceNow on Aug 22, 2019 9:30:00 AM

Having returned from Knowledge 2019, the annual ServiceNow event for customers and partners, I realised how important peer-to-peer information sharing and collaboration is to remain at the forefront of innovation.

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Topics: IT, ServiceNow, Digital Transformation, operational excellence, scalable solution

Applying design thinking to the employee experience

Posted by Nexthink on Aug 20, 2019 9:30:00 AM

It’s likely that you’ve heard the term design thinking used in a business or product context this year. Applying design thinking is in vogue; but what is design thinking, anyway? And does it apply only in product development, or can it be used in the business world?

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Topics: IT, Nexthink, Digital Transformation, design thinking, analysis paralysis, approach interactive, employee experience, feedback

We weren't the first to this party...

Posted by Fernando Pérez on Nov 16, 2016 5:09:44 PM

"We weren't the first to this party, but we're going to be the best, because innovation is what distinguishes a leader from the rest"

Steve Jobs said that "the system is that there is no system. That doesn't mean we don't have process. Apple is a very disciplined company, and we have great processes. But that's not what it's about. Processes make you more efficient. But innovation comes from people meeting up in the hallways or calling each other at 10:30 at night with a new idea".

At SilverStorm, innovation is the engine of our existence, not just for implementing changes at our clients’ businesses, but also as an internal element that distinguishes us and gives us a leading position with respect to change.

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Topics: CIO, Cloud, ITSM, CEO, Business, Lidership, IT, disruptive, technologies

ServiceNow Launches Business Command Center for CIOs

Posted by Rocío Sanguino on Nov 3, 2016 12:32:26 PM

ServiceNow, the enterprise cloud company, announced the industry’s first cloud solution that gives IT leaders visibility to financial, project and application portfolios on a single platform. ServiceNow IT Business Management Suite (ITBM) is a breakthrough innovation that better aligns IT outcomes to business goals. It puts IT in the driver’s seat to manage change and speed innovation.

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Topics: CIO, blog, Tecnología, Business, Lidership, Process, Projects, PPM, IT, Finance, ServiceNow, servicemanagement

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