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Problems Happen in End-User Computing; The Key is How You Handle Them

Posted by SilverStorm on May 4, 2020 8:30:00 AM

Incident management means restoring normal computing services as quickly as possible to minimize the impact to the business. Yet, ironically, in a technology industry where innovation is the driving force, key elements of incident management have not been updated for some time.

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Topics: IT, issues, Solutions, mttr

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