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Why Remote Tech Support Needs Your Last Local IP Address

Posted by Nexthink on Jun 9, 2020 8:00:00 AM

With millions of employees recently making the jump to remote work, some IT departments are finding themselves on unfamiliar ground, and with newfound stress and pressure.

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Topics: Nexthink, remote, ip, support, tech, address

7 Remote Work Problems IT is Solving With Nexthink

Posted by Nexthink on May 27, 2020 8:00:00 AM

The past several weeks have been anything but normal, especially for those in enterprise IT. Though every company is facing their own unique challenges, we have noticed that certain technical use cases come up over and over again with our customers. After two months, and countless use cases, we’ve picked the top remote work problems that enterprise IT departments are solving with Nexthink.

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Topics: Nexthink, problems, Remote Work

Minutes that are transformed into productivity

Posted by SilverStorm on May 25, 2020 8:00:00 AM

The world is a perfect system governed by universal laws that control its workings. Therefore, if it rains hard and you have no umbrella, you come home soaked. This happens because there is a reason that triggers a consequence. The law of cause and effect is present in all areas of society.

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Topics: productivity, Nexthink, remote working

Reasons to know how workers feel

Posted by SilverStorm on Dec 19, 2019 9:00:00 AM

Employees are the best voice of any company's image. If they are informed and motivated, they will be more productive in their daily lives. They will be proud to use the company’s tools and services, will speak well of the company to their friends, family and contacts which will help in attracting new talent. The solution is obvious. Communication, recognition and encouragement. Giving workers the instruments, they need and the opportunities to feel useful and to turn ideas into differentiating projects that can change the world.
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Topics: IT, Nexthink, Digital Transformation, user sentiment, Digital Employee Experience

Want to repair a toxic work culture? You need a new type of hero

Posted by Nexthink on Dec 10, 2019 11:05:00 AM

There’s something weird going on in the world of enterprise tech.

IT support—often stereotyped as being distant, detached, and uncharismatic—is somehow becoming a source of cultural inspiration for employee productivity and happiness.

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Topics: IT, Nexthink, user feelings, hard metrics, employees, incidents, toxic work culture

What are the reasons that make employees the best ambassadors of your company?

Posted by SilverStorm on Dec 3, 2019 9:00:00 AM

It is a long-distance race. Having an attractive company with ‘x-factor’ is a challenge. Being able to attract and retain the best professionals depends on the philosophy and way of working. Step by step, and from the inside, the company has to set foundations so that the workers feel part of the company and can become the best ambassadors.

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Topics: productivity, Nexthink, user sentiment, employees, performance, talent, user experience, motivational climate, Benefits, collaborative culture, commitment

How To Give Your Employees A Voice During Digital Transformation

Posted by Nexthink on Oct 29, 2019 9:00:00 AM

I recently read an article in the Wall Street Journal about the need for companies to take into account what their employees’ needs are when rolling out new technologies. Many new technology initiatives fail because employees aren’t involved in the process at some level — whether it’s helping design a solution to their problems or providing regular feedback to their leadership teams on what’s working and what they need to be successful.

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Topics: IT, productivity, Nexthink, Digital Transformation, employee experience, feedback, user sentiment

Why is continuous improvement so important to motivate your employees?

Posted by SilverStorm on Oct 15, 2019 9:00:00 AM

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Topics: Nexthink, sentiment data, integral management, Digital Employee Experience, continuous improvement, proactivity, objective metrics

Five Ways to Accurately Measure Employee Experience Success

Posted by Nexthink on Sep 26, 2019 9:00:00 AM

Even though it’s early, my discussions these first few months of the year tell me that “employee experience” is becoming one of the buzzwords of 2019. The CEOs and CTOs I’ve spoken with at companies of all types and sizes are talking about the need to provide a world-class workplace experience for their employees (and what that actually means).

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Topics: productivity, Nexthink, Digital Transformation, hard metrics, user sentiment, Digital Employee Experience

Evolving Digital Employee Experience – the Next Generation of Chatbots is Powered with Actionable Insight

Posted by Nexthink on Sep 3, 2019 9:00:00 AM

It is difficult to overstate the importance and impact that Artificial Intelligence (AI) has had on the employee experience. This is crystal clear when you see how employees are interacting with their IT departments. Employees expect technology to just work. When there are technical problems the expectation is that fixing the issue will be fast and seamless. An increasingly important part of meeting this employee demand is the virtual agent, or chatbot.

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Topics: Nexthink, ServiceNow Virtual Agent, Digital Employee Experience, Chabots

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