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Why is continuous improvement so important to motivate your employees?

Posted by SilverStorm on Oct 15, 2019 9:00:00 AM

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Topics: Nexthink, sentiment data, integral management, Digital Employee Experience, continuous improvement, proactivity, objective metrics

Five Ways to Accurately Measure Employee Experience Success

Posted by Nexthink on Sep 26, 2019 9:00:00 AM

Even though it’s early, my discussions these first few months of the year tell me that “employee experience” is becoming one of the buzzwords of 2019. The CEOs and CTOs I’ve spoken with at companies of all types and sizes are talking about the need to provide a world-class workplace experience for their employees (and what that actually means).

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Topics: productivity, Nexthink, Digital Transformation, hard metrics, user sentiment, Digital Employee Experience

Evolving Digital Employee Experience – the Next Generation of Chatbots is Powered with Actionable Insight

Posted by Nexthink on Sep 3, 2019 9:00:00 AM

It is difficult to overstate the importance and impact that Artificial Intelligence (AI) has had on the employee experience. This is crystal clear when you see how employees are interacting with their IT departments. Employees expect technology to just work. When there are technical problems the expectation is that fixing the issue will be fast and seamless. An increasingly important part of meeting this employee demand is the virtual agent, or chatbot.

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Topics: Nexthink, ServiceNow Virtual Agent, Digital Employee Experience, Chabots

The Magic Number Behind World-Class Employee Experience

Posted by Nexthink on Aug 27, 2019 9:00:00 AM

Imagine you had a way to see exactly what IT issues were impacting your employees. And imagine you had one view showing both issue diagnosis and resolution path, with the possibility to take instant action with a one-click fix? Nexthink’s Digital Experience Score delivers just this by combining hard metrics with user sentiment data to give immediate visibility, context and understanding of employees’ experiences across key areas.

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Topics: Nexthink, process automatization, Digital Strategies, Digital Transformation, hard metrics, user sentiment, integral management

Applying design thinking to the employee experience

Posted by Nexthink on Aug 20, 2019 9:30:00 AM

It’s likely that you’ve heard the term design thinking used in a business or product context this year. Applying design thinking is in vogue; but what is design thinking, anyway? And does it apply only in product development, or can it be used in the business world?

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Topics: IT, Nexthink, Digital Transformation, design thinking, analysis paralysis, approach interactive, employee experience, feedback

The Digital Experience Score – Aligning the Enterprise Around a Common Goal

Posted by Nexthink on Aug 8, 2019 9:37:23 AM

The release of Nexthink’s Digital Experience Score earlier this year was an important milestone for the company and was the outcome of many conversations we had with our customers over the last few years. It has probably been five years since I first heard a customer talking about the need for metrics to address the challenges they were having in taking a more employee-centric approach to their business.

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Topics: disruptive, productivity, Nexthink, process automatization, Digital Experience Score, change, Digital Transformation

Five Ways to Accurately Measure Employee Experience Success

Posted by Nexthink on Jul 30, 2019 3:06:18 PM

Even though it’s early, my discussions these first few months of the year tell me that “employee experience” is becoming one of the buzzwords of 2019. The CEOs and CTOs I’ve spoken with at companies of all types and sizes are talking about the need to provide a world-class workplace experience for their employees (and what that actually means). But why should executives focus on providing a strong employee experience? Why should you use precious time and resources on improving how your employees work each day?

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Topics: CIO, Technology, HumanResources, Digitaltransformation, productivity, Nexthink, Digital Strategies, Customer Experience

The 4 Requirements of a Better Digital Experience

Posted by Nexthink on Feb 11, 2019 10:30:00 AM

Better employee experience drives better business outcomes1. The result? Technology is no longer the driving force of IT — instead, the end-users’ digital experience is the key to unlocking business value and driving ROI.

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Topics: Technology, Digitaltransformation, productivity, Nexthink, Customer Experience

Proactive ITSM: Staying Ahead of The Curve

Posted by Nexthink on Dec 21, 2018 11:12:08 AM

Although technology continues to evolve, the processes that support Information Technology Service Management (ITSM) have remained relatively unchanged for several decades. One of the main challenges to delivering high-quality IT services in this long-established approach is reactivity – that is, focusing on incident management as a means to resolve something that should never have happened in the first place.

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Topics: HR, Technology, ITSM, Digitaltransformation, productivity, Nexthink, it service management, Customer Experience

Patch Problems Causing Windows Pain? Make it a Team Effort

Posted by Nexthink on Jun 13, 2018 5:00:00 PM

Patching Windows 10 doesn’t always go as planned. As noted by CNet, the OS has a bad habit of automatically updating devices to the latest version — even when users are in the middle of something else. Sure, there’s potential benefit for IT here since network-connected desktops and laptops will always be up-to-date but since the update process halts any work-in-progress, resets the device and can take hours to complete, end-users won’t be happy.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, Nexthink, HR Manager, cyber security

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