SilverStorm Blog

The 4 Requirements of a Better Digital Experience

Posted by Nexthink on Feb 11, 2019 10:30:00 AM

Better employee experience drives better business outcomes1. The result? Technology is no longer the driving force of IT — instead, the end-users’ digital experience is the key to unlocking business value and driving ROI.

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Topics: Technology, Digitaltransformation, productivity, Nexthink, Customer Experience

Proactive ITSM: Staying Ahead of The Curve

Posted by Nexthink on Dec 21, 2018 11:12:08 AM

Although technology continues to evolve, the processes that support Information Technology Service Management (ITSM) have remained relatively unchanged for several decades. One of the main challenges to delivering high-quality IT services in this long-established approach is reactivity – that is, focusing on incident management as a means to resolve something that should never have happened in the first place.

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Topics: HR, Technology, ITSM, Digitaltransformation, productivity, Nexthink, it service management, Customer Experience

Patch Problems Causing Windows Pain? Make it a Team Effort

Posted by Nexthink on Jun 13, 2018 5:00:00 PM

Patching Windows 10 doesn’t always go as planned. As noted by CNet, the OS has a bad habit of automatically updating devices to the latest version — even when users are in the middle of something else. Sure, there’s potential benefit for IT here since network-connected desktops and laptops will always be up-to-date but since the update process halts any work-in-progress, resets the device and can take hours to complete, end-users won’t be happy.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, Nexthink, HR Manager, cyber security

Problems Happen in End-User Computing; The Key is How You Handle Them

Posted by Nexthink on May 31, 2018 11:00:00 AM

Incident management means restoring normal computing services as quickly as possible to minimize the impact to the business. Yet, ironically, in a technology industry where innovation is the driving force, key elements of incident management have not been updated for some time.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, Nexthink, HR Manager, cyber security

End-User Computing in the Enterprise: Everything’s Great Until the Big One Ignites

Posted by Nexthink on May 17, 2018 1:54:20 PM

To quote the late Rodney Dangerfield, IT systems “get no respect.” We all rely on them to accomplish our jobs, pay our bills and carry on with our day-to-day activities, without giving them a second thought – until they stop working.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, Nexthink, HR Manager, cyber security

Like Bread & Butter: HR & IT are the Perfect Combo to Deliver the Ultimate Employee Experience

Posted by Nexthink on May 9, 2018 12:09:30 PM

There’sAccording to an independent survey, 80% of executives rated employee experience as important or very important. One of the most significant ways we can improve the employee experience today is by addressing the digital culture within an organization.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, Nexthink, HR Manager, cyber security

Back On Track: IT Operations And The Analytics Advantage

Posted by Nexthink on Apr 19, 2018 10:29:45 AM

IT operations has gone off the rails. It’s not the fault of hard-working technology professionals — in fact, it’s just the opposite — but as noted by Tech Republic, a recent study found that 62% of employees reported “broken IT processes” within their organization, and just 24% said they received “very prompt service” from in-house support.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, Nexthink, HR Manager, cyber security

What every IT Director needs to know about GDPR

Posted by Nexthink on Apr 5, 2018 3:39:00 PM

There’s been tons of buzz around it for a while, but soon it will be here. The General Data Protection Regulation (GDPR) will take effect May 25, 2018, and will impact every company in any industry around the world that processes the personal data of European Union (EU) residents.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, Nexthink, HR Manager, cyber security

Five New Gartner Hype Cycle Reports Confirm Increasing Focus on End-User Experience Management

Posted by Nexthink on Mar 15, 2018 1:49:14 PM

Nexthink was recently included as a sample vendor among only a handful of solutions in five prominent Hype Cycle Reports from Gartner, addressing the markets for IT Performance Analysis; Unified Workspaces; Back-Office Analytic Applications; Digital Design; and Software as a Service. In each of these reports, the consensus was that these are growing markets with the potential to provide high business and productivity benefits to enterprises.

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Topics: CIO, Technology, Cloud, CEO, Digitaltransformation, ServiceNow, servicemanagement, Nexthink, HR Manager, cyber security

ITOM & ITIM in Industry 4.0 The digital transformation in ITOM

Posted by Raúl Poveda on Mar 7, 2018 4:41:10 PM

The evolution of the way of doing business in Industry 4.0 is putting the IT operations teams in an extreme situation. The devices to monitor and control every day are greater, they mix; technologies, protocols and hybrid environments (cloud & on premise) including IoT and huge amounts of very heterogeneous information to be treated. All of this while maintaining a high degree of adaptability and agility, but also ensuring the correct stability and high levels of performance without misleading the correct control of costs. The demand of the business is diverse complex and the participation of IT in it is vital to not lose growth or quota in a more demanding market every day.

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Topics: CIO, Technology, Cloud, ITSM, CEO, SaaS, Digitaltransformation, ServiceNow, servicemanagement, devops, Nexthink, Zenoss, Digital Strategies, it service management

SilverStorm Solutions

SilverStorm bridges the gap between the strategy and the transition for business-orientated service management. We listen to what our customers want to achieve; their success is what as a company, and, as an individual, counts.
 
We deliver next-generation service management as part of the digital transformation that our customers wish to achieve. We innovate by adopting disruptive technologies that focus on the business operation and the IT infrastructure. We solve our customers' challenges to create business services that manage heterogeneous environments across a hybrid platform.
 
Our DNA does not permit us to settle for anything less than excellence within every group of the company.

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