Organisational change management is a continuous journey with multiple destinations but one true end: the people. Businesses must be prepared to adapt to a changing environment if they are to survive. For this reason, they put the tools they need to advance at the service of their employees. So, what’s the problem? They deliver the solutions without a handbook. Nobody knows what to do or how to react to the changes. The ‘every man for himself’ environment breathes behind every computer. It’s true that proactivity enters the field of play, but when it’s time to score, the team captain isn’t the one who shoots.