With digitisation as a model, uncertainty as a path, learning as you go, and flexibility as a pattern, many companies are leaving their comfort zones, which they must do to continue moving towards the objectives sought. In recent months, organisations have stepped on the digital accelerator, and at a faster pace than even the most optimistic predictions. However, it is key to continue going down this path that will undoubtedly help to promote resilience.
Topics: HR, Digitaltransformation, ServiceNow, productivity, Nexthink, Digital Experience Score, employees
Adapting to the new normality now appears to be one of the main challenges for many companies' headquarters that are at half speed with some employees at the office but a large part of the workforce doing remote work. Overnight, the virtual has taken over areas that were thought to be exclusively for -or better understood from- physical presence.
Topics: Business, productivity, agility, improvement
The world is a perfect system governed by universal laws that control its workings. Therefore, if it rains hard and you have no umbrella, you come home soaked. This happens because there is a reason that triggers a consequence. The law of cause and effect is present in all areas of society.
Topics: productivity, Nexthink, remote working
Imagine a board game. On one side employees; on the other the IT department. The referee: executive leadership. The game is on. The goal is not to beat the opponent. Quite the opposite; it is to work as a team to reach the goal as quickly as possible, increasing productivity and minimising costs.
Topics: Technology, productivity, problems, paralyse
Talent is the cornerstone which makes a company succeed. However, you need a driving force, a locomotive. At this point, leadership comes into play, which becomes the fuel that activates and links people’s know-how around a common project. These two elements allow SilverStorm to walk the path of Digital Transformation. And we do so aware that trusting and recognizing the potential of our teams will help place us at the forefront. What's more, the data supports this roadmap.
Topics: SilverStorm, productivity, talent
When companies are growing and fighting on many different battlefronts, they sometimes forget how hard it can be for their employees to get work done every day. All too often, discussion about how to improve the employee experience happens among the HR and IT leaders who are typically tasked with creating that experience. But what about the employee perspective? What do they say about what’s blocking their productivity or holding them back? What do they want more of? What do they want changed?
Topics: ServiceNow, productivity, employee experience, service support
Digital Transformation is essential for the survival of companies. Only those companies that meet the needs of their customers will be competitive in the market. To take the step, you must understand the model and find a partner that provides solutions with attitude, motivation and talent. SilverStorm guides this process and uses technology efficiently and safely, as well as evaluating and controlling new internal and external systems.
Topics: CSM, ServiceNow, productivity, Digital Transformation, efficiency, competitiveness, maintenance, satisfaction, cost reduction
It is a long-distance race. Having an attractive company with ‘x-factor’ is a challenge. Being able to attract and retain the best professionals depends on the philosophy and way of working. Step by step, and from the inside, the company has to set foundations so that the workers feel part of the company and can become the best ambassadors.
Topics: productivity, Nexthink, user sentiment, employees, performance, talent, user experience, motivational climate, Benefits, collaborative culture, commitment
The UK presents one of the busiest air traffic control environments in the world and it’s set to become even more challenging. Air travel numbers are on the rise and that means airspace is getting ever more complex to control while ensuring safety and reducing the environmental impact.
Topics: IT, ServiceNow, productivity, Digital Transformation, incidents, performance, airspace
I recently read an article in the Wall Street Journal about the need for companies to take into account what their employees’ needs are when rolling out new technologies. Many new technology initiatives fail because employees aren’t involved in the process at some level — whether it’s helping design a solution to their problems or providing regular feedback to their leadership teams on what’s working and what they need to be successful.
Topics: IT, productivity, Nexthink, Digital Transformation, employee experience, feedback, user sentiment