SilverStorm Blog

The 4 Requirements of a Better Digital Experience

Posted by Nexthink on Feb 11, 2019 10:30:00 AM

Better employee experience drives better business outcomes1. The result? Technology is no longer the driving force of IT — instead, the end-users’ digital experience is the key to unlocking business value and driving ROI.

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Topics: Technology, Digitaltransformation, productivity, Nexthink, Customer Experience

Proactive ITSM: Staying Ahead of The Curve

Posted by Nexthink on Dec 21, 2018 11:12:08 AM

Although technology continues to evolve, the processes that support Information Technology Service Management (ITSM) have remained relatively unchanged for several decades. One of the main challenges to delivering high-quality IT services in this long-established approach is reactivity – that is, focusing on incident management as a means to resolve something that should never have happened in the first place.

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Topics: HR, Technology, ITSM, Digitaltransformation, productivity, Nexthink, it service management, Customer Experience

Electronic mail, productivity’s “false friend”

Posted by Rocío Sanguino on Nov 30, 2016 12:54:50 PM

The business world has no other option but to continually reinvent itself in order to survive in an environment under constant evolution and change. What today makes a company achieve positions of leadership, has become obsolete by the following day, and so on and so forth.

Technology is an important support factor enabling businesses to become ‘chameleon-like’ in their search for sufficient efficacy and productivity to help them gain competitive positions in the market.

Electronic mail is a tool that has become commonplace in both work and home environments.

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Topics: Business, email, businesses, electronic mail, productivity, communication, communication channels, executives

SilverStorm Solutions

SilverStorm bridges the gap between the strategy and the transition for business-orientated service management. We listen to what our customers want to achieve; their success is what as a company, and, as an individual, counts.
We deliver next-generation service management as part of the digital transformation that our customers wish to achieve. We innovate by adopting disruptive technologies that focus on the business operation and the IT infrastructure. We solve our customers' challenges to create business services that manage heterogeneous environments across a hybrid platform.
Our DNA does not permit us to settle for anything less than excellence within every group of the company.

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