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Preventing incidents in a crowded airspace

Posted by ServiceNow on Nov 5, 2019 9:00:00 AM

The UK presents one of the busiest air traffic control environments in the world and it’s set to become even more challenging. Air travel numbers are on the rise and that means airspace is getting ever more complex to control while ensuring safety and reducing the environmental impact.

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Topics: IT, ServiceNow, productivity, Digital Transformation, incidents, performance, airspace

How To Give Your Employees A Voice During Digital Transformation

Posted by Nexthink on Oct 29, 2019 9:00:00 AM

I recently read an article in the Wall Street Journal about the need for companies to take into account what their employees’ needs are when rolling out new technologies. Many new technology initiatives fail because employees aren’t involved in the process at some level — whether it’s helping design a solution to their problems or providing regular feedback to their leadership teams on what’s working and what they need to be successful.

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Topics: IT, productivity, Nexthink, Digital Transformation, employee experience, feedback, user sentiment

Are you sure that your company is aligned with business strategies?

Posted by SilverStorm on Oct 22, 2019 9:00:00 AM

Creating attractive environments and more efficient processes is the best way to improve our productivity. For this reason, the key is to focus on the results and manage, communicate and set objectives based on their achievement. Definitely the architecture of a stable business requires a motivated and prepared team to face the challenges that will arise in the future.

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Topics: IT, ServiceNow, productivity, Digital Transformation, continuous improvement, proactivity, business strategies, efficiency, agility

How ServiceNow is helping U.S. Bank build a culture of IT self-service

Posted by ServiceNow on Oct 10, 2019 9:00:00 AM

 

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Topics: IT, change management, ServiceNow, productivity, Digital Transformation, bank, incidents

Do you want to have the technology of your company under control?

Posted by SilverStorm on Oct 8, 2019 9:00:00 AM

Companies invest a lot of money in technology and equipment to organize their processes and to improve performance. The point is that data networks are increasing their extension, which makes it difficult to properly manage the system and its processes. Assuming a role of control over these technologies is the first step to detect of problems in advance and in a more proactive way by monitoring of environments.

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Topics: IT, productivity, devops, Zenoss, Digital Transformation, integral management, AIOps, real time, monitoring

How feelings help enterprises to be successful?

Posted by SilverStorm on Oct 1, 2019 9:00:00 AM

The development of information and communications technologies has meant a revolution in IT companies, as the employees acquire new roles. It goes from being a mere spectator of content to becoming the generator of it. For this reason, it is important to have innovative tools at their service so they can interact with the all IT environment in a safe and pleasant way.

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Topics: IT, productivity, Digital Transformation, user feelings, employees, objective data

Five Ways to Accurately Measure Employee Experience Success

Posted by Nexthink on Sep 26, 2019 9:00:00 AM

Even though it’s early, my discussions these first few months of the year tell me that “employee experience” is becoming one of the buzzwords of 2019. The CEOs and CTOs I’ve spoken with at companies of all types and sizes are talking about the need to provide a world-class workplace experience for their employees (and what that actually means).

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Topics: productivity, Nexthink, Digital Transformation, hard metrics, user sentiment, Digital Employee Experience

What is the essence of ServiceNow?

Posted by SilverStorm on Sep 24, 2019 9:00:00 AM

In the digital era, professions related to engineering, telecommunications and Information Technology (IT) are essential to help companies solve the problems that arise in their day-to-day lives and, above all, to keep updated to make the most of the platforms they implement. IT department must be the backbone of the companies, it is the vital basis that supports and directs disruptive technologies in a connected society, which will continue to grow exponentially in the coming years.

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Topics: productivity, Digital Transformation, ServiceNow Fundamentals, training, employees

Have you stopped to think what makes us lose IT issues?

Posted by SilverStorm on Sep 17, 2019 9:00:00 AM

Many companies have been at the forefront of technology by providing their employees with solutions that simplify and automate tasks to reduce time and cost. However, they have not stopped to think that they can still further reduce their issues. And is that each worker continues to lose 22 minutes a day due to IT problems. The reason: employees choose silence.

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Topics: IT, productivity, employees, continuous improvement, bad experiences, prevention, issues

The Digital Experience Score – Aligning the Enterprise Around a Common Goal

Posted by Nexthink on Aug 8, 2019 9:37:23 AM

The release of Nexthink’s Digital Experience Score earlier this year was an important milestone for the company and was the outcome of many conversations we had with our customers over the last few years. It has probably been five years since I first heard a customer talking about the need for metrics to address the challenges they were having in taking a more employee-centric approach to their business.

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Topics: disruptive, productivity, Nexthink, process automatization, Digital Experience Score, change, Digital Transformation

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