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Minutes that are transformed into productivity

Posted by SilverStorm on May 25, 2020 8:00:00 AM

The world is a perfect system governed by universal laws that control its workings. Therefore, if it rains hard and you have no umbrella, you come home soaked. This happens because there is a reason that triggers a consequence. The law of cause and effect is present in all areas of society.

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Topics: productivity, Nexthink, remote working

When problems with technology paralyse your productivity

Posted by SilverStorm on May 15, 2020 8:00:00 AM

Imagine a board game. On one side employees; on the other the IT department. The referee: executive leadership. The game is on. The goal is not to beat the opponent. Quite the opposite; it is to work as a team to reach the goal as quickly as possible, increasing productivity and minimising costs.

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Topics: Technology, productivity, problems, paralyse

Talent, the cornerstone of productivity

Posted by Rian Butcher on May 13, 2020 8:15:00 AM

Talent is the cornerstone which makes a company succeed. However, you need a driving force, a locomotive. At this point, leadership comes into play, which becomes the fuel that activates and links people’s know-how around a common project. These two elements allow SilverStorm to walk the path of Digital Transformation. And we do so aware that trusting and recognizing the potential of our teams will help place us at the forefront. What's more, the data supports this roadmap.

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Topics: SilverStorm, productivity, talent

What your team wants

Posted by ServiceNow on Dec 26, 2019 9:00:00 AM

When companies are growing and fighting on many different battlefronts, they sometimes forget how hard it can be for their employees to get work done every day. All too often, discussion about how to improve the employee experience happens among the HR and IT leaders who are typically tasked with creating that experience. But what about the employee perspective? What do they say about what’s blocking their productivity or holding them back? What do they want more of? What do they want changed?

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Topics: ServiceNow, productivity, employee experience, service support

Why a company should invest in Customer Service Management?

Posted by Raúl Espinosa on Dec 17, 2019 11:30:00 AM

Digital Transformation is essential for the survival of companies. Only those companies that meet the needs of their customers will be competitive in the market. To take the step, you must understand the model and find a partner that provides solutions with attitude, motivation and talent. SilverStorm guides this process and uses technology efficiently and safely, as well as evaluating and controlling new internal and external systems.

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Topics: CSM, ServiceNow, productivity, Digital Transformation, efficiency, competitiveness, maintenance, satisfaction, cost reduction

What are the reasons that make employees the best ambassadors of your company?

Posted by SilverStorm on Dec 3, 2019 9:00:00 AM

It is a long-distance race. Having an attractive company with ‘x-factor’ is a challenge. Being able to attract and retain the best professionals depends on the philosophy and way of working. Step by step, and from the inside, the company has to set foundations so that the workers feel part of the company and can become the best ambassadors.

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Topics: productivity, Nexthink, user sentiment, employees, performance, talent, user experience, motivational climate, Benefits, collaborative culture, commitment

Preventing incidents in a crowded airspace

Posted by ServiceNow on Nov 5, 2019 9:00:00 AM

The UK presents one of the busiest air traffic control environments in the world and it’s set to become even more challenging. Air travel numbers are on the rise and that means airspace is getting ever more complex to control while ensuring safety and reducing the environmental impact.

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Topics: IT, ServiceNow, productivity, Digital Transformation, incidents, performance, airspace

How To Give Your Employees A Voice During Digital Transformation

Posted by Nexthink on Oct 29, 2019 9:00:00 AM

I recently read an article in the Wall Street Journal about the need for companies to take into account what their employees’ needs are when rolling out new technologies. Many new technology initiatives fail because employees aren’t involved in the process at some level — whether it’s helping design a solution to their problems or providing regular feedback to their leadership teams on what’s working and what they need to be successful.

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Topics: IT, productivity, Nexthink, Digital Transformation, employee experience, feedback, user sentiment

Are you sure that your company is aligned with business strategies?

Posted by SilverStorm on Oct 22, 2019 9:00:00 AM

Creating attractive environments and more efficient processes is the best way to improve our productivity. For this reason, the key is to focus on the results and manage, communicate and set objectives based on their achievement. Definitely the architecture of a stable business requires a motivated and prepared team to face the challenges that will arise in the future.

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Topics: IT, ServiceNow, productivity, Digital Transformation, continuous improvement, proactivity, business strategies, efficiency, agility

How ServiceNow is helping U.S. Bank build a culture of IT self-service

Posted by ServiceNow on Oct 10, 2019 9:00:00 AM

 

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Topics: IT, change management, ServiceNow, productivity, Digital Transformation, bank, incidents

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