It’s best to define some terms I often smirk when I hear or read about other companies pitching a digital experience management platform for IT support.
Topics: hard metrics, user sentiment, Digital Employee Experience, Profitability
The beginning of the year is always a period to let the imagination fly and dream of achieving everything we have always had in mind, but we have never achieved. Spending more time with family and friends, leading a healthier life or traveling are some examples of the most frequent New Year resolutions. Unfortunately, these wishes, too many times, are stored in a drawer. The intention is good, however, there is not a clear road map, nothing advances and paralysis becomes the most inopportune guest.
Topics: Business, Digital Transformation, efficiency, Organizational Change, Profitability