When something goes wrong, the goal of incident management is to restore service to normal as quickly as possible while minimizing impact to the business and maintaining quality. On the other hand, problem management is all about identifying, documenting, and remediating root causes and known errors. It is practiced both reactively in response to an incident and proactively when looking for risks that could have an adverse impact on the business.
Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops
SilverStorm Solutions advises large successful corporations on their use of technology to keep ahead of their competition. SilverStorm continuously harnesses knowledge to find an edge for clients from around the world; customers working with our team, build and deploy agile and digital strategies at lightspeed.
Each week we research and find our best “Top 5” articles published online which include such topics as Digital Transformation.
Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops
The ServiceNow platform allows you to develop custom applications to meet your business needs. You must have the admin role to develop custom applications. The application development process has changed significantly from prior releases.
Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops
For many business users, “digital transformation” is no more than a buzzword. It is difficult for most professionals to determine where and how they are impacted or what tangible results they can get from digitizing their enterprise. To give the term weight beyond its buzzword status, let’s look at it from the customer’s perspective and examine what embarking on a digital transformation journey means in real business terms.
Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, business apps
SilverStorm Solutions advises large successful corporations on their use of technology to keep ahead of their competition. SilverStorm continuously harnesses knowledge to find an edge for clients from around the world; customers working with our team, build and deploy agile and digital strategies at lightspeed.
Each week we research and find our best “Top 5” articles published online which include such topics as Digital Transformation.
Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops
Business Application Services (BAS) is an alternative to resource definition online (RDO) that enables you to manage CICS® resources in terms of the business application to which they belong, rather than their physical location in the CICSplex.
Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops, business apps
Businesses must move fast to stay ahead of the competition, respond quickly to new and existing market opportunities, and innovate constantly to keep customers, partners, and employees happy and engaged.
Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops
SilverStorm Solutions advises large successful corporations on their use of technology to keep ahead of their competition. SilverStorm continuously harnesses knowledge to find an edge for clients from around the world; customers working with our team, build and deploy agile and digital strategies at lightspeed.
Each week we research and find our best “Top 5” articles published online which include such topics as Digital Transformation.
Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops
As overseers of company strategy, the board of directors plays an important role in their company’s digital transformation. The board needs to understand what this transformation entails and how the firm plans to develop it successfully. Digital skills are a big part of the conversation – at the company and in the board room. Are firms keeping up?
Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops
SilverStorm Solutions advises large successful corporations on their use of technology to keep ahead of their competition. SilverStorm continuously harnesses knowledge to find an edge for clients from around the world; customers working with our team, build and deploy agile and digital strategies at lightspeed.
Each week we research and find our best “Top 5” articles published online which include such topics as Digital Transformation.
Topics: CIO, blog, customerservice, Technology, CSM, Cloud, CEO, SaaS, Digitaltransformation, SilverStorm, ServiceNow, report, servicemanagement, devops