A few weeks ago I attended the Digital Workplace & Employee Experience Summit in Berlin hosted by Platinum Edge. I’ve been to hundreds of conferences in my professional career but none like this one. Surprisingly, the attendees and speakers weren’t just IT engineers like myself, but instead a mix and mash of human resources, change management, content marketing, and digital analytics professionals—all with skin in the proverbial workplace experience game.
Why a company should invest in Customer Service Management?
Digital Transformation is essential for the survival of companies. Only those companies that meet the needs of their customers will be competitive in the market. To take the step, you must understand the model and find a partner that provides solutions with attitude, motivation and talent. SilverStorm guides this process and uses technology efficiently and safely, as well as evaluating and controlling new internal and external systems.
Topics: CSM, ServiceNow, productivity, Digital Transformation, efficiency, competitiveness, maintenance, satisfaction, cost reduction